Headline

Product @Zepto | Prev at Razorpay, CRED, 0-1 startups

About

1. I am a Product Manager with 10 years of experience building consumer, fintech & SaaS products with a key focus on user needs to create impactful product experience for end users. 2. Super flexible at wearing multiple hats throughout the end-to-end product lifecycle starting from conceptualization, UX design, development and growth. 3. Using a data driven approach to solving real problems, I have been able to influence meaningful KPIs closer towards business goals. 4. Self starter and entrepreneurial where I have done 0-1 product journeys with early stage teams, as well as built products with mature teams which have scaled to 1mn+ users. ⚡ Key Strengths: • Product Management - consumer, fintech, e-Commerce and SaaS • Gen AI - LLMs, automation and deploying agentic frameworks at scale on production • Creating OKRs, Product Roadmaps, Backlog in an Agile setup • User Research & Product Design • Experimentation - A/B Testing, Pricing • Product Led Growth - Customer Acquisition, Conversion rate optimization, Retention • Crafting MVPs and Go-To-Market Strategies • APIs & 3rd Party Integrations • Product Analytics • Working seamlessly with Cross Functional Teams - Marketing, Sales, Finance, Support, Operations • Building, Leading and Mentoring High Performance Product Teams

Location

Bengaluru

AI stack

elevenlabs

openai

claudecode

hermesagent

HeyGen

Wispr Flow

Work experience

Director of Product Management at Zepto, Oct 2025 - Present · 11 mos, Leading new verticals and experiments

Group Product Manager, Consumer Experience and Gen AI at Zepto, Oct 2024 - Oct 2025 · 1 yr 1 mo, Greater Bengaluru Area, 1. I lead product strategy for the entire post order experience for orders on Zepto - customer support, returns, refunds, cancellations and delight 2. Built the customer support product stack in house | $2.25mn+ yearly savings 3. Took automation % from 25% > 75% for 100k daily support tickets 4. Launched self serve returns leading to 1% additional incremental orders daily 5. Managing PnL for refunds, returns & support staff salary costs for IPO readiness 6. AI Projects shipped - Order status, Product disputes [Common image verification layer, Fruits & Vegetables, Expiry, Melted, Spillage], Missing items, Refund status, Wallet related queries 7. Lead a team of high agency product managers delivering some kick ass work

Senior Product Manager at Zepto, Feb 2024 - Oct 2024 · 9 mos

Independent Consultant - Product Management at Various Startups, Oct 2023 - Feb 2024 · 5 mos, Working with early stage founders and teams and guiding them with Product Strategy, building an MVP, Experimentation, User research, building high efficiency product teams & UX in the consumer, creator economy and GenAI space.

Caregiving at Career Break, Sep 2023 - Nov 2023 · 3 mos, India [Remote]

Lead Product Manager at Koji, Sep 2022 - Aug 2023 · 1 yr, US Remote, 1. Founding Product Manager - Built the growth POD with a roadmap to launch growth experiments 2. Increased new monthly transacting creators by 10% in 6 months leading to the acquisition of Koji by Linktree 3. Skills - Growth funnel optimization, Improved Onboarding and Dashboard revamp, User research, A/B Testing, Pricing experiments -- Koji launched in March 2021 and has raised $36 million in venture capital.

Director - Product & Business at Backstage.Army, Nov 2021 - Sep 2022 · 11 mos, Los Angeles, California, United States, 1. Founding team member - built the engineering and design team from scratch with the founders - responsible for MVP launch 2. Launched and scaled the app to 10,000 DAUs 60,000 MAUs with creators and fans from 50+ countries 3. Briefly served as the Chief of Staff and led Creator Partnerships 4. Skills - User & Market Research, Experimentation, Launching MVP - Web, iOS & Android, Building platform features, Scaling growth and building tools for creator monetization, Sales, Partnerships, Investor relations

Head of Product at Backstage.Army, Jan 2021 - Nov 2021 · 11 mos, Greater Bengaluru Area, founding team member

Education

MBA-Tech [Technology Management], Marketing, SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Public links

github: https://github.com/trippinwithpuneet