Work experience
Product Growth & Operations Lead at 1% Club, Sep 2024 - Present · 2 y, Bengaluru, Karnataka, India, I work with india's biggest finance influencer: Sharan Hegde to help Indians make better financial decisions without needing to become experts at personal finance. I was working at MoMoney where were were raising our next round when our founders met 1% Club through a common investor. At the time, both companies were trying to solve the same problem from different directions. We were building products and infrastructure for wealth creation. 1% Club had built one of the strongest personal finance communities and distribution engines in the country. Eventually, 1% Club acquired MoMoney. The product merged, the team merged, and so did the mission. So now, we're building an AI personal finance stack to solve wealth management and make that possible. My job? I take care of customer lifecycle, coordinating with internal and external stakeholders and ensuring we ship features that our customers need. I communicate with almost 7L users every single day with my notifications, emails and whatsapp messages :')
New Initiatives and Partnerships at Fixerra, Jan 2024 - Aug 2024 · 8 mos, Mumbai, Maharashtra, India · Hybrid, When Fixed Invest decided to rebrand to Fixerra and announce that they are not just seeing themselves as an FD aggregator but an open banking platform - they needed someone who could spend time in understanding the market both from a supply and demand side and connect the dots as a generalist to help them innovate. For a generalist this was perhaps the most exciting job role- swimming in completely unexplored waters. Alonside I also networked and connected with Founders and Business leaders to help Fixerra build partnerships with demand side platforms who were interested to launch banking products - starting with a white-labelled / API stack of Fixed Deposits.
Customer Success and Operations Lead at Fixerra, Jul 2023 - Jul 2024 · 1 yr 1 mo, Mumbai, Maharashtra, India · Hybrid, Building India’s Home for safe investments. My job is to ensure you always have someone to assist you with anything and everything with respect to the platform.
Product Marketing Manager at Wint Wealth, May 2022 - Jun 2023 · 1 y 1 mo, Bengaluru, Karnataka, India, Another title, same purpose- Educating investors. My role has evolved over time but the crux of it has always been keeping our investors informed and educated. All the informative transactional and marketing Email and WhatsApp campaigns are triggered from my end, sounds cool right? It is in fact very satisfactory. Work doesn't feel like work, it always feels like I am talking to a huge audience on stage. However, "With great power comes greater responsibility", the role attracts a lot of attention to detail and understanding of the brand and our users. The even exciting part of this role was user research and analysing trends to identify new product opportunities and optimise current product features.
Team Lead - Customer Success at Wint Wealth, Jun 2021 - May 2022 · 1 yr, Bengaluru, Karnataka, India, A journey starting from contributing individually to now managing a team of 14 amazing folks. This role challenged but groomed me every day in terms of both my technical and soft skills. • Set up processes and SOPs for the smooth operation of the Investor Relations team. • Conducted regular performance evaluations and planned course of improvement, which helped improve the support team Customer Satisfaction (CSAT) scores from 83% to an average of 92% • Designed and implemented a WhatsApp bot which helped reduce dependencies on agents by 35% and enabled faster response timing • Helped meet personal and professional goals setup by my direct reportees. One of them got promoted to Founder’s Office, another as Associate Product Manager and two others are current Team Leads of Investor Relations. All other team members were promoted to Senior Investor Relations within 8 months or less.
Customer Success Executive at Wint Wealth, Apr 2021 - Jun 2021 · 3 mos, Bengaluru, Karnataka, India, An exciting journey to educate and be part of a new investment journey for Indian investors sailing towards the debt markets. We started with a vision to lay down the foundation to become the best Customer Centric team in the country! Started off as the first member in the Investor Relations Team at Wint Wealth. I helped build a team around this position with the help of an amazing set of individuals and set up the base for Whatsapp, Email, and social media responses at Wint. Together we ensured loads of Investor love. In about 3 months, I was promoted to Team Lead - Investor Relations at Wint Wealth.
Sales Representative at dVerse Innovation Labs, Dec 2020 - Mar 2021 · 4 mos, Chennai, Tamil Nadu, India, Worked with Krishna Thiruvengadam (CEO and CTO, dVerse Innovation Labs), a designer with a vision to create IMPACT. During COVID-19, we designed UVfy: A Computer Vision (AI) based Autonomous UV sterilizer for elevators and other indoor spaces with high traffic of people. My role was to pitch UVfy to hospitals, shopping malls and residential societies.
Product Designer at Qafeer Labs, Jun 2019 - Jul 2019 · 2 mos, Egypt, Designed and produced various wooden products, such as toys, puzzles and home decor items, that demonstrated my artistic flair and technical skills. I used different tools - SolidWorks and Catia and Laser Cutting Machine and different grade wooden materials to create unique and high-quality products based on user preferences. The most exciting part was collaborating with students from different countries and cultures, which enriched my perspective and communication skills. I learned to work effectively in a diverse team, to respect different opinions and values, and to adapt to different situations and challenges. I gained valuable skills in creativity, problem-solving, teamwork, intercultural competence and customer service.
Profile highlights
I'm the person in every team who…: does not get limited to my own work, and loves to keep learning more from my colleagues and team members and work like I own the company.
The last shipped feature I'm proudest of…: at 1% Club, I built an entire publisher platform that could help our analysts share ready made Mutual Fund baskets, in just 3 days.
What's hard for others but easy for me…: talking to the most frustrated user, calm them calm down and ensure the situation doesn’t escalate further
My biggest achievement in college was…: leading the college’s FSAE team to build India’s lightest and fastest formula student car and win the national competition in Coimbatore.
My proudest non-work achievement: i have a diary of testimonials from travellers who I take on group trips with almost every second week.
