Headline

Head of Product - Loop | Ex-Zepto, Gojek, Ola

About

I am a Product Leader with over a decade of experience in product strategy, product management, and scaling high-growth technology businesses. I design products and teams to solve today’s problems while shaping the behaviours, decisions, and possibilities of tomorrow. Today, as Head of Product at Loop, I’m leading the transformation of healthcare technology and employee benefits in India. We’re building flexible benefits that help people truly understand insurance: what to cover, how much to cover, and why, so they can make confident, informed decisions. Beyond financial protection, we’re reimagining healthcare with preventive care at its core, using data, UX innovation, and empathy to guide millions of members toward better health outcomes. Before Loop, at Zepto, I helped scale the product from early stage to millions of orders, shaping the consumer experience, driving growth and monetisation, and balancing speed with long-term brand trust. At Gojek and Ola, I built platforms that scaled across markets, launched new customer loyalty models, and designed systems that improved gross margins while delivering great customer experience. I thrive where ambition is high, execution is fast, and the product is central to the mission. My focus is always around building high-agency teams, aligning them to purpose, and delivering impact at scale. I write for PMs who are doing well, but know they should be growing faster. My writing sharpens how you think when the answer isn’t obvious. Follow my newsletter here - https://open.substack.com/pub/piyushkgupta If you’re looking for a mentor who brings structure, empathy, and first-hand experience, I’d be glad to support your journey. Book a session with me on topmate here - https://topmate.io/poy23ume

Location

Bengaluru

AI stack

claude

gemini

openai

Figma Make

Granola

tl;dv

Work experience

Head of Product at Loop, Feb 2023 - Present · 3 yrs 7 mos, Bengaluru, Karnataka, India, Loop is on a mission to add 20+ healthy years to every Indian workforce. We use technology to simplify insurance and reimagine employee benefits and healthcare with preventive care at its core. We’re building flexible benefits that help people truly understand insurance: what to cover, how much to cover, and why, so they can make confident, informed decisions. Beyond financial protection, we’re reimagining healthcare with preventive care at its core, using data, UX innovation, and empathy to guide millions of members toward better health outcomes. Loop is serving 1000+ companies and millions of lives for their insurance and healthcare needs and has raised more than $40m+ from Elevation Capital, Khosla Ventures, General Catalyst, and other world-class investors who believe in our vision of rebuilding healthcare and insurance from the ground up. Join us in serving the best health benefits to modern companies in India. Let’s revolutionize modern healthcare together!

Director of Product Management at Zepto, Nov 2021 - Jan 2023 · 1 yr 3 mos, Bengaluru, Karnataka, India, First Product hire at Zepto, which is a fast-growing startup that delivers groceries in 10 minutes through an optimised network of dark stores that we're building across the country! Led product for the entire consumer org at Zepto focussing on Growth, Revenue, Monetisation, Shopping Experience, Customer Data Platforms, Fraud and Customer Experience and Support.

Manager, Product Management at Gojek Tech, Oct 2021 - Nov 2021 · 2 mos, Bengaluru, Karnataka, India

Senior Product Manager - Customer Incentives at Gojek Tech, Jul 2020 - Oct 2021 · 1 yr 4 mos, Bengaluru, Karnataka, India, Gojek is Southeast Asia’s leading on-demand, multi-service tech platform providing access to a wide range of services including transport, food, delivery, logistics, payments and financial services. Gojek became Indonesia’s first decacorn in 2019 and announced its merger with market-leading e-commerce giant Tokopedia, to form the GoTo Group in 2021. - Launched GoClub, a points-based tiered loyalty program that focuses on rewarding service perks and retaining our best users; liaising with 100+ stakeholders, and acquiring 1.5M+ users within 3 months. - Leading entire incentives verticals with a team of ~40 engineers, data analysts and data scientists to build habits for customers on Gojek; a USD 10B startup connecting more than 170 million users to over 2.5 million drivers, merchants, and service providers in Southeast Asia; driving the platform OKRs and product charter for customer incentives which includes vouchers, subscriptions, loyalty programs, and missions to improve customer experience and engagement on the Gojek promos page - Collaborated closely with research, design and engineering teams to redesign the subscriptions on promo page to improve CTR by 4OX and Purchase rate by 30X and then internationalized to SG, VN, and TH markets

Senior Product Manager - Allocation at Gojek Tech, Jan 2019 - Jul 2020 · 1 yr 7 mos, Bengaluru Area, India, - Led and launched 2 biggest strategic initiatives for Marketplace – Chained and ETA based Allocation for 4W in Indonesia and Singapore, by collaborating across 4 product groups with various functions (Data, Engineering, Design, Data Science) and external teams such as Google to bring an uplift of +3% BCR, +5% TPH and -10% ATA and deliver a deliberate and reliable experience for end users - Worked closely with the recruitment team to increase Allocation team size by 6X from 2 to 12 engineers by Dec ‘19. While building the team, shipped 10+ features in 2019

Product Manager at Ola (ANI Technologies Pvt. Ltd), Oct 2017 - Dec 2018 · 1 yr 3 mos, Bengaluru, Karnataka, India, Responsible for the complete product roadmap for Ola Share working towards making Share profitable as well as improving the customer and partner experience. Ola Share: - Developed and launched new share algorithm thus increasing ENTR by 5% absolute - Conducted AB tests to increase matching success rate by 3% without having a negative effect on customer experience metrics - Designed the product roadmap for 4 quarters to improve the business funnel metrics and solve customer issues related to Share Ride Later: - Responsible for driving complete business and product funnel for Ride later - Implemented the new allocation algorithm to increase bookings and GMV by 8%

Co-Founder at Paion Beverages, Sep 2015 - Nov 2017 · 2 yrs 3 mos, Gurgaon, Haryana, India, Solving the up ticking stress levels across all generations by providing a healthy alternative of natural relaxation drinks in India

Education

Bachelor of Technology - BTech, Mechanical Engineering, Indian Institute of Technology, Roorkee

Profile highlights

What's hard for others but easy for me…: Strategic bets and executive influence to get strong alignment on what matters most for business

My hot take about working with AI is…: Building is cheap, what really matters now is judgement, craft and courage to take right bets and decisions.