Headline

Head of Product | Building Kris@work

About

Project/ Program management professional with experience in cloud CRM technologies/platforms like Salesforce.com, ServiceMax and Apttus, having worked in Healthcare, Pharmaceutical and Aviation Industries. Currently working on a JV IT Integration project involving deployment of 70+ applications.

Location

Bengaluru

Work experience

Head of Customer Experience at KrisAtWork, Dec 2024 - Present · 1 y 8 mo, Bengaluru, Karnataka, India

Director - Product Success at Sprinklr, Apr 2023 - Dec 2024 · 1 yr 9 mos, Bengaluru, Karnataka, India

Associate Director - Product Success at Sprinklr, May 2022 - Apr 2023 · 1 yr, Bengaluru, Karnataka, India

Manager - Product Success at Sprinklr, May 2020 - Apr 2022 · 1 y 11 mo, Bengaluru, Karnataka, India

Sr Product Manager at GE Aviation, Aug 2019 - Apr 2020 · 9 mos, Bangalore, • Responsible for managing Product Backlog & defining product roadmap for each MVP with continuous customer feedback • Handled Engagement with leadership and key business stakeholders to set strategy & define the product roadmap • Spearheaded engagement with key stakeholders including the Delivery Team and ScrumMaster • Prioritized feature-set, features, user stories and define & groom the product backlog & features • Active participation in all Scrum ceremonies (backlog grooming, release & sprint planning and retrospectives) • Designed communication & training plan for releases and conducted UAT with functional owners • Engaged with UI/UX teams and gave inputs to derive the UX screens for functionalities • Augmented User adoption through change acceleration process and continuous user feedback

Digital Technology Leadership Program Member / Product Manager at GE, Jun 2017 - Jul 2019 · 2 yrs 2 mos, Bengaluru Area, India, Joint Venture Integration Program Manager • Served as IT Integration Lead for Jet engine repair shop based in Taiwan • Responsible for migration of 70+ applications built on 17 platforms for Quality, Prod, Supply chain and finance functions • Strategized the decision making for replication of legacy application & building new applications • Define To-be architecture & infrastructure requirements for applications to be migrated into GE network • Managed Security assessment process & Cut-over plan of all applications ServiceMax Technical Product Manager • Requirements gathering & analysis from key field service engineers to simplify the service process • Identify and analyse feature requests to determine business value and priority • Defined feature sets, features & drafted user stories for Global Services track of Brazil deployment • Project Manager for Brazil & Mexico LCS ServiceMax deployments • Lead for Instance Alignment Strategy and MW Connectivity issues for ServiceMax ecosystem • Leading apttus – ServiceMax integration for flow of service contracts sold in apttus Apttus Product Manager • Led Next Gen CPQ (Configure Price Quote) Platform Functional go-live and deployment strategy. • Responsible for driving the platform deployments for SHS sub-regions for different product segments which building and driving the plan, map gap and risk analysis and work with different team to on-board the users seamlessly. • Liaised between the Functional and IT teams to drive Apttus CPQ deployment and adoption • Understanding of Apttus CPQ and SFDC to help the functional team to be completely on boarded onto Apttus and retire all their legacy systems

ITLP Intern at GE, Apr 2016 - May 2016 · 2 mos, Bengaluru Area, India,  Designed, configured & Rolled-out Global Deployment tracking application for apttus CPQ tool  Conceptualized SFDC Sandbox Refresh Process with SOP & Prepared new development environments  Established architecture of Case Management Application to track & communicate deployment defects  Designed delivery dashboards to provide visualization & release health tracker for Global Release status  Achieved 10-man hours per week manual effort reduction in updating deployment status  Implemented automations to attain 33% downtime reduction in SFDC sandbox refresh process

Business Technology Consultant at Accenture, Jul 2013 - Jun 2015 · 1 y 11 mo, Bangalore

Education

Post Graduate Diploma in Industrial Management, General Management, Indian Institute of Management Mumbai

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering, Malaviya National Institute of Technology Jaipur