About
At MetricStream, leadership in Cyber GRC is not just about managing products; it's about pioneering secure, customer-focused solutions in the cyber GRC space. Leaning on digital architectures incorporating user centric design, cloud services and GenAI, we are transforming the Cyber and Third Party risk management area. Previously, as the head of BFSI Offerings and Innovation Garage at TCS, our collaborative efforts turned digital transformation concepts into tangible solutions for insurance, banking, and capital markets. Leveraging design thinking and cutting-edge technologies like AI and cloud computing, we successfully delivered journey-driven offerings that addressed complex industry challenges.1. Successful products add value to the user and make them happy. Approach to building a top notch product/service? 1. [Product knowledge - financial services, Cyber GRC] 2. Knowing the domain and the user is a starting point. [DDD, UML, Empathy Maps, Day in the life, Job to be done, User Journeys....] 3. Add technology, we can help the user. [Technology [Fundamentals], System design, Design thinking, Architecture, Solutioning, Service Design,] 4. Knowing user, technology & finance, you can do it as a sustainable and profitable business [Financials, ROI, TAM, NPS, CSAT] 5. Knowing people in addition, you can make a team across all this [Culture, Team building, Leadership, Empathy, Life, Philosophy, Sociology, Organization change management] 6. Add excellence in Execution to build a top notch organization [Processes, Agile, Toolsets, Organization design, Product centric Operating model]
Work experience
Vice President of Artificial Intelligence at MetricStream, Dec 2025 - Present · 9 mos
Associate Vice President, Product at MetricStream, Jan 2022 - Jan 2026 · 4 yrs 1 mo
Head, BFSI Offerings and Innovation Garage at Tata Consultancy Services, Jul 2018 - Jan 2022 · 3 yrs 7 mos, Kochi, Kerala, India, Product Management Customer segmentation Roadmap Pricing User centric Product Design Sales Support Solutioning Design [For implementation] Operational Change Management Innovation Labs
BFSI Digital Solutions at Tata Consultancy Services, Jun 2018 - Jan 2022 · 3 yrs 8 mos, On-site, Digital Transformation Solutioning using Design thinking, User-centric Ux, microservices, Automation, Cloud and AI ML for Banking, Insurance and Capital Markets. Financial/Commercial Modeling Operating model design Large Deals desk
Business Relationship Manager at Tata Consultancy Services, Nov 2014 - Apr 2018 · 3 yrs 6 mos, Greater New York City Area, Inside Sales & Revenue P&L Management - budgets, forecasts Negotiations Contracts and Vendor Management RFP Response Delivery Management Team Building and Staffing Strategy - 200+ member team Transition Management - across vendors, applications
Account Relationship Manager at Tata Consultancy Services, May 2012 - Oct 2014 · 2 yrs 6 mos, London, United Kingdom, Client Engagement Manager Delivery and Customer Relationship management
Engagement Manager at Tata Consultancy Services, Nov 2008 - Jan 2012 · 3 yrs 3 mos, Brighton, United Kingdom, Delivery and Customer relationship Management for a portfolio of projects at American Express (EMEA) Pre Sales, Negotiation support, Team Management, Business Planning and capacity planning Procurement and Suppliet Management Governance and Project Management for critical projects Budgeting and Finance management Experience on Project Management tools - MS Project, CA-Clarity Key Highlights - Implementation of SEPA Compliant TCS Bancs product implementation - Reengineering of Credit Bureau Reporting Platform and market rollouts - Application cost optimization programme
Service Delivery Manager at Tata Consultancy Services, Jan 2006 - Oct 2008 · 2 yrs 10 mos, Kochi, India, Project managed the set up of a Level 2/Level 3 support service for 120 odd distributed applications for the consumer card services team in the JAPA region of American express - Selected and built team of 17 - Planned and managed transition from incumbent vendor - Managed SLAs around response times, resolution times, incident reduction and application cost reduction targets - tied to a risk-reward contract - Put in place process improvement initiatives to reduce costs, incidents, including engagement model with 'Change the Bank' teams. - Designed and Implemented transition framework
Developer, Senior Developer, Technical Lead at Tata Consultancy Services, Jul 2000 - Dec 2005 · 5 yrs 6 mos, Chennai Area, India, San Antonio, USA, Albuquerque, USA, Z/OS, COBOL, JCL, CICS, IDMS, Easytrieve, Rexx Developer working on Projects in Chennai, Albuquerque and San Antonio - Built IDMS batches for Insurance Broker application - Handle onshore co ordinator role providing technical support and customer side technical contact responsibilties for New Mexico Department of Labours migration from ADSO/IDMS to CICS/DB2 - Supported Retail Banking applications for a San Antonio Based Financial services company
