Headline

Empowering Healthcare Transformation Globally @ Dozee

About

A results-oriented professional with a background in Growth, Strategy, Operations, and Project Management, boasting 8+ years of experience across esteemed organizations such as ZenOnco (2 yrs), Altisource (6 yrs), Cinepolis, and Ambuja Cements. A graduate of IIM Calcutta and VNIT Nagpur, I have been instrumental in spearheading various initiatives, including leading patient care and experience, overseeing Supplements and medicine launches, and managing Website, app, and CRM product management at ZenOnco.io. My expertise extends to leading cross-cultural teams, implementing third-party risk management solutions, establishing and scaling processes, and fostering strong collaborations with both internal and external stakeholders. I bring to the table a wealth of experience in working closely with leadership teams, driving growth strategies, and ensuring operational excellence. Furthermore, I hold additional certifications in leadership development from Dale Carnegie, CRVPM II from the Compliance Education Institute, and have completed a Leadership Effectiveness course from INSEAD.

Location

Bengaluru

Work experience

Process Excellence Operations & Customer Success at Dozee, Aug 2024 - Present · 2 yrs 2 mos, Bengaluru, Karnataka, India

Growth & Strategy Manager at ZenOncoIO, Feb 2022 - May 2024 · 2 yrs 4 mos, Bengaluru, Karnataka, India, - Successfully led a patient care team consisting of patient counselors, integrative oncology experts, and patient care coordinators, with P&L responsibility. - Managed the end-to-end process for launching nutraceuticals and medicines, including vendor selection, price negotiation, and coordination with marketing, tech, and patient care teams to ensure a smooth launch. - Headed the product team for website, app, and CRM launches. Spearheaded the introduction of AI-driven features, ecommerce functionalities, appointment booking and blog pages, user matching feature, medicine tracker and reminder, and facilitated making the app multi-lingual. - Collaborated closely with founders to devise GTM strategies for all new product and program launches. - Utilized a variety of tools such as Asana, Jira, Metabase, Wati, Webengage, Google Analytics, MS Clarity, Firebase, Smartlook, SEMrush, and others for continuous monitoring and data-driven decision-making. - Managed Facebook and Google ads from content creation and publishing to testing and monitoring. - Teamed up with founders to establish a cancer hospital in Varanasi, conducting market research and engaging stakeholders for a successful launch. - Supervised the transition to a 3PL partner for warehousing and order processing requirements. Compiled and evaluated monthly MIS reports, offering critical insights to founders and investors.

Senior Business Operations Manager at Vendorly, Jul 2021 - Feb 2022 · 8 mos, Bengaluru, Karnataka, India, Key Highlights - Managed key clients, including US mortgage banks and financial institutions, overseeing the onboarding process, vendor risk tiering, management, and vetting for these clients. - Collaborated with the products team on over 25 releases and the implementation of 10+ new features. - Identified automation and self-help opportunities, conducted cost-impact analyses, monitored implementation and training, and managed client communications, escalations, and SLAs. - Developed pricing strategies for new products and created models to estimate their impact on sales and margins.

Business Operations Manager at Vendorly, Jul 2018 - Feb 2022 · 3 yrs 8 mos, Manage day to day operations along with planning and overseeing Operations initiatives for the product. Led an operations team of 12 employees across 2 locations, Bangalore and Montevideo. Key Highlights - Perform risk assessment analysis, recommend oversight to customers - Manage Customer's vendor network onboarding and initial communication - Introduced QA process for Operations in collaboration with corporate QA team and responsible for overall performance of the team - Collaborate with customer success team to improve Customer Service. - Manage monthly Revenue Recognition process and Invoicing process for the product - Recommend feature updates to production team, participate in testing before updates are implemented in live environment. - Collaborate with legal to execute NDAs, wherever required

Practice Manager at Vendorly, Aug 2017 - Jun 2018 · 11 mos

Practice Manager at Altisource, Apr 2016 - Aug 2017 · 1 yr 5 mos, Bangalore, India, - Managed Benchmarking project for internal VMO process and recommended changes based on the findings - Designed and managed automation project for vendor scorecards to give complete overview of the assessment and improvement plan

Intern at Cinepolis India, Apr 2015 - May 2015 · 2 mos, Gurgaon, India, - Worked on Strategic initiative projects targeted to increase the patron counts, Box Office revenue and Customer Satisfaction - Market analysis and research to suggest top 20 potential cities for new Multiplexes

Education

Master of Business Administration - MBA, Indian Institute of Management, Calcutta

Bachelor's degree, Chemical Engineering, Visvesvaraya National Institute of Technology