Headline

Group Product Manager | Decision Intelligence & AI/ML Platforms | TAS | IIM Lucknow

About

I build and scale enterprise AI/ML and Decision Intelligence businesses—from product discovery and lighthouse deployments to repeatable propositions, multi-market GTM and P&L growth. Currenlty, I lead TCS TwinX, owning P&L, product strategy, roadmap and go-to-market, with my team of 8 product managers, business analysts and 20+ engineers supporting multiple enterprise accounts across US, EU/UK & MEA. Since FY24, we have grown portfolio revenue at 35% CAGR by shifting from horizontal capability selling to industry-led propositions. TwinX applies AI/ML, digital twins, simulation and experimentation to improve two areas: Customer Value & Growth : Churn, CLV, next-best offer, pricing and campaign optimization, and Operational Journeys: activation, fraud, fulfilment and proactive intervention. Before leading the business, I built and validated core TwinX products and lighthouse deployments across these areas. Earlier at Tata Communications, I launched lead-to-order and order-to-activate products on TCx, achieving 98% adoption and reducing order cycle time from approximately 6 days to 2. I subsequently led international market entry and product execution for Smart City and IoT solutions, contributing to 170% portfolio revenue growth over two years.

Location

Bengaluru

AI stack

aistudio

antigravity

claude

gemini

ChatGPT

Work experience

Group Product Manager at Tata Consultancy Services, Apr 2024 - Present · 2 yrs 6 mos, On-site, Leading the TCS TwinX product portfolio and business, expanding my remit from building individual products to portfolio strategy, P&L, team leadership and global GTM. • Own product strategy, P&L and the multi-product roadmap, leading 8 product managers/business analysts and 20+ engineers across 20+ enterprise accounts in four geographies. • Lead two product families: Customer Value & Growth Intelligence, and Operational & Journey Intelligence, built on a common AI/ML, experimentation and simulation platform. • Scaled Customer Value Management from B2C subscriber and service-marketing decisions in telecom and automotive to B2B pricing and account-growth decisions in pharmaceutical distribution. • Expanded TwinX across telecom, automotive, retail and pharma through domain-led propositions, contributing to 35% portfolio CAGR since FY24. • Represent TwinX at DTW-Ignite Copenhagen, Adobe Summit and NVIDIA GTC.

Sr. Product Manager at Tata Consultancy Services, Nov 2022 - Apr 2024 · 1 yr 6 mos, Bengaluru, Built and productized TwinX products across Customer Value Management, marketing analytics and operational decision intelligence. • Developed churn-propensity, customer lifetime value, product-affinity, market-basket analysis, segmentation and win-back propensity capabilities. • Converted model outputs into value and risk segments, next-best-product and offer recommendations, campaign audiences and intervention triggers. • Built campaign-optimization capabilities to simulate audience, message, pricing, offer and channel choices before launch and learn from campaign outcomes. • Extended the same decision architecture to activation, fraud and order-failure journeys, connecting customer intelligence with operational interventions. • Developed the self-serve Twin and Simulation Designer, reducing time-to-first-working-model from approximately 12 days to 5.

Product Lead at Tata Communications, Dec 2019 - Nov 2022 · 3 yrs, Mumbai Metropolitan Region, I led IoT and operational-analytics products that turned live asset telemetry into operational decisions on energy use, fault response and field maintenance, while scaling the portfolio into international markets. • Owned product direction across connected infrastructure, device management, command-centre operations, rules and alerts, and analytics—creating a live operational view for monitoring and intervention • Led end to end cycle of product discovery , development and deployment of Smart Street Lights in a Saudi province covering 83,000 lamps, delivering 20% lower energy consumption and 80% lower manual-patrol cost.Globally among top 10 deployments by scale • Developed and validated a proof of concept using historical energy-consumption patterns to flag anomalies and potential power theft—an early move from monitoring toward predictive decision support • Developed market-entry strategy, business cases, pricing and product localization for new geographies, contributing to 170% portfolio growth over 2 years and improved profitability in international markets • Negotiated OEM, systems-integrator and telecom partnerships, reducing product cost by 30% while meeting deployment-reliability requirements • Built the regulatory, certification, data-residency, customs and partner playbook required to take an India-built IoT product into international markets. In summary , built decision systems ingesting physical-world signals to improve operational decisions.

Product Owner at Tata Communications, Jul 2018 - Dec 2019 · 1 yr 6 mos, Chennai, I built lead-to-order and order-to-activate journey modules on Tata Communications TCx that converted fragmented feasibility, inventory and delivery data into standardized operational decisions and real-time order visibility. • Productized decision logic across service feasibility, project planning, inventory allocation, field support and exception workflows • Reduced customer order cycle time from approximately 6 days to 2 and overall service-delivery lead time by approximately 30% • Drove 98% adoption through role-based enablement, training and incentive alignment; service-delivery and management NPS improved 8% year over year • Led 2 Scrum teams through the organization’s transition from waterfall delivery to iterative product development • Key solutions delivered: Automated Project Planner, Customer Task Manager, Predicitive feasibility engine, Pricing recommendation engine, Workflow automation, Automated GRN, SRN generation, Inventory Management & Allocation system In summary, I instrumented the workflow, exposed the decision inputs and turned manual judgement into repeatable product logic.

TAS Manager at Tata Global Beverages, Apr 2018 - Jun 2018 · 3 mos, Bangalore, 1. Planning and Implementation of Tata Tea Chakra Gold Activ+ & Kanan Devan Duet launch 2. Developed Reward - Recognition program & Sales Dashboard for Sales Engagement Program 3. Coordinated and conducted the Brand Equity study to develop the new proposition for Chakra Gold 4. Coordinated & formulated the Concept Testing research on New Tata Tea Chakra Gold Variant

TAS Manager at Tata Trusts, Jan 2018 - Mar 2018 · 3 mos, Ranchi Area, India, 1. Bench marked hockey academies across 63 different parameters to evaluate the best fit for tribal talent 2. Mapped growth route for tribal talent and developed long & short term development program 3. Formulated growth plan for feeder centres to provide best of class and focused training to trainees

TAS Manager at TATA SONS LIMITED, Oct 2017 - Jan 2018 · 4 mos, Mumbai Area, India, 1. Conducted primary & secondary research on Social Media Brand Advocacy & Consumer Mindset 2. Developed Key insights on latest and relevant consumer trends & respective innovations 3. Conceptualized and conducted a group wide story telling contest as part of TATA 150 year celebration

Senior Software Engineer at samsung R&D, May 2012 - Apr 2015 · 2 y 11 mo, Noida

Education

PGDM, Business Administration and Management, General, Indian Institute of Management, Lucknow

Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering, NIT Hamirpur