Headline

Director-Professional Services Consulting | Driving Customer Success & Consulting in SaaS

About

As a seasoned Director at Autodesk India, I lead our Professional Services and Consulting team with a sharp focus on delivering transformative customer outcomes. With over 15 years of experience spanning digital transformation, SaaS consulting, and customer success, I partner with diverse Indian and global enterprises—including architecture, engineering, and manufacturing firms—to implement Autodesk’s innovative solutions for design automation, BIM workflows, and smart manufacturing. 🔹 Strategic Leadership: Spearheading complex, large-scale implementations, I ensure alignment between Autodesk’s vision and our clients’ business goals—driving ROI through streamlined processes, reduced project timelines, and enhanced collaboration. 🔹 Customer-Centric Growth: My team and I cultivate deep, trust-based relationships that go beyond software delivery. We empower clients with best practices, user adoption strategies, and ecosystem guidance, boosting their long-term ROI. 🔹 High-Impact Outcomes: I take pride in delivering measurable results—optimised workflows, 20–30% productivity gains, and repeat engagements. My consultative approach also fosters upsell opportunities and strengthens Autodesk’s market presence in India. 🔹 Team Excellence & Innovation: I mentor a multi-disciplinary team—consultants, solution architects, implementation experts—instilling a growth mindset and nurturing top talent. We continuously evolve our methodologies by integrating AI-driven insights and cloud-based platforms into our processes. 🔹 Thought Leadership & Ecosystem Development: I actively speak at industry events, contribute to best-practice frameworks, and guide Autodesk’s partner ecosystem to foster innovation and scale locally. Core Competencies • Digital Transformation • SaaS & Cloud Consulting • Professional Services Strategy • Customer Success & Adoption • Workflow Automation • BIM & Manufacturing Solutions • Team Building & Mentorship • Ecosystem Partnerships • Strategic Roadmapping I’m passionate about leveraging Autodesk’s cutting-edge technologies to help businesses in India innovate, collaborate, and thrive. If you’re looking to explore how to accelerate digital transformation or optimise your design-to-manufacturing processes, let’s connect!

Location

Bengaluru

Work experience

Director-Professional Services Consulting , Global Delivery Hub (Poland & India) at Autodesk, Apr 2024 - Present · 2 yrs 6 mos, Bengaluru, Karnataka, India, As an accomplished Director of Enterprise Customer Success & Consulting, I specialise in driving customer satisfaction, retention, and growth for leading SaaS organisations. With over two decades of experience, I have consistently developed and executed effective customer success strategies, built and scaled high-performing teams, and delivered customised consulting services that enable enterprise clients to achieve their strategic goals. Currently, I am focused on building the next generation of Autodesk solutions and tools, which are crucial for our continued expansion. This work is pivotal to supporting our clients in maximising the value of Autodesk's offerings and ensuring long-term success as we grow our global footprint. My approach is rooted in a customer-first mindset. I emphasise the importance of building strong, lasting relationships with key stakeholders and providing strategic insights that maximise technology's value. I excel at identifying upsell and cross-sell opportunities, fostering cross-functional collaboration to deliver seamless customer experiences, and implementing best practices that improve operational efficiency and outcomes. Key Achievements: Leadership & Strategy: Led and scaled customer success and consulting teams, aligning initiatives with broader company objectives to fuel growth and enhance customer satisfaction. Client Relationship Management: Served as a trusted advisor to enterprise clients, offering tailored strategic guidance and support to meet their unique business needs. Operational Excellence: Streamlined processes and applied best practices to ensure the delivery of high-quality consulting services, improving customer health and performance metrics. I am deeply committed to fostering a collaborative and innovative work environment. My dedication to continuous learning and development ensures that both my team and I stay at the forefront of industry trends and best practices in customer success and consulting.

Bengaluru & Chennai- Site Lead at Autodesk, Jun 2023 - Feb 2024 · 9 mos, Bengaluru, Karnataka, India

Senior Manager-Customer Success & Consulting at Autodesk at Autodesk, Oct 2021 - Apr 2024 · 2 yrs 7 mos, Bengaluru, Karnataka, India, Busy Building Consulting practice and Customer Success Organization for Autodesk in India.

Co-Founder & Director Operations at Magical Imagination Portugal SA, Sep 2017 - Apr 2019 · 1 yr 8 mos, Lisbon, Portugal, In my role as Co-Founder & Director Operations at Magical Imagination Portugal SA, I led the overall management and strategic marketing efforts to exceed revenue targets and maximize marketplace opportunities. I successfully executed annual business plans, ensuring client and shareholder satisfaction while addressing major business challenges.

General Manager-Partnership Office at AXA, Apr 2015 - Aug 2017 · 2 yrs 5 mos, Bengaluru, Karnataka, India, • Led a high-performing Project Team to plan resource allocation, capacity, project scheduling, risk mitigation, and action item resolution in a hybrid Agile & Waterfall environment. • Established Service Management Framework and Governance Framework to streamline operations in India. • Monitored program-level dependencies, milestones, risks, and issues resulting in productivity savings and profitability for each account.

Deputy General Manager- Client Relationship at AXA, Aug 2013 - Apr 2015 · 1 yr 9 mos, Mumbai Metropolitan Region, • Developed and implemented a Service Delivery strategy to optimize cost and IT service performance for key clients including Bharti Axa Life and Bank of India Axa Investment Managers. • Acted as a change agent to transform service delivery to meet evolving customer needs and aligned cost, quality, and timeliness of services with AXA Tech's objectives. • Managed overall delivery costs and budgets, achieving productivity savings and ensuring profitability for each account.

Management Consultant at Self Employed, 2011 - 2013 · 2 yrs, Thailand, Philippines,India, • Provided high-quality project management to diverse stakeholder groups, ensuring project integrity and coherence with infrastructure planning • Developed and implemented mitigation plans, facilitated meetings, and built positive client relationships • Led end-to-end recruitment, talent acquisition, and project resource optimization efforts

Senior Associate Vice President -Head IT at WNS Global Services, Mar 2009 - Sep 2011 · 2 yrs 7 mos, Philippines, Led the development and implementation of enterprise-wide IT systems at WNS Global Services, overseeing service desk functions and implementing ITIL standards. • Managed the transition of 10 BSFI clients in the South-East Asia region, optimizing program planning and delivery. • Ensured compliance with PCI DSS, SAS 70 Type 2, and ISO 27001 standards across WNS within India.

Associate Vice President at WNS Global Services, Mar 2008 - Mar 2009 · 1 yr 1 mo, Mumbai Metropolitan Region, • Oversaw service desk function within IT for WNS Worldwide, implementing ITIL standards • Managed activities of PCI DSS SAS 70 Type 2 and ISO 27001 standards across WNS in India • Served as site head for Pune, Mumbai & Nasik Locations

Senior Manager at WNS Global Services, Feb 2006 - Mar 2008 · 2 yrs 2 mos, Pune/Pimpri-Chinchwad Area, Involved in setting up Service Desk Department and implemented ITIL Service Lifecycle & Service capability Modules Awarded WNS High Achiever Individual Award

Education

Executive- Stepping into Leadership, Business Administration and Management, General, Indian School of Business

Master of Business Administration - MBA, Marketing/Marketing Management, General, William Carey University, Shillong