Work experience
Senior Delivery Manager at Confidential Company, Sep 2023 - Present ยท 3 yrs, India, Managing two cross-functional teams comprising Product Owners, Tech Leads, Software Engineers, Mobile Developers, UX Designers, and QA professionals to develop and support 2 mission-critical applications for an AI-driven automotive company with annual revenues exceeding USD 200M Led the end-to-end transition of a mobile app from a third-party vendor, migrating 50K+ customers with zero downtime and full data integrity. Delivered enhanced versions using ByteDanceโs SeaDream model for AI-based photo enhancement and one-click image upload, increasing user engagement by 30%. Planned and executed a complete knowledge transfer (KT) for a SaaS-based eCommerce platform managing data for 2,000+ dealers on a PHP stack. Structured the KT around the 5P framework โ Product, Person, Process, Performance, and Platform โ ensuring seamless transition and operational continuity.
Asst General Manager / Engineering Manager at Netmeds.com, Sep 2022 - May 2023 ยท 9 mos, Bengaluru, Karnataka, India, Managed and enhanced both web and mobile eCommerce platforms, implementing product improvement initiatives that reduced customer support ETA from 24 hours to 12 hours. Optimized Google API usage by identifying and fixing a critical security loophole, resulting in cost savings of โน1 crore+ Created detailed technical and functional documentation, improving team knowledge, onboarding efficiency, and system upgrade capability.
Technical Architect at Netsurion, Oct 2018 - Aug 2022 ยท 3 yrs 11 mos, Bangalore, Spearheaded the development of innovative features and solutions, resolving complex technical challenges through expert use of PHP frameworks and modern development tools. Conceptualized , developed and implemented an automated billing invoice tool that reduced manual effort of a week to one day. Integrated REST APIs to elevate functionality and user experience while actively contributing to Agile sprints using JIRA for efficient workflow management and delivery tracking. Championed CI/CD practices with Jenkins, mentored the team on security best practices (OAuth, JWT), and ensured performance excellence through rigorous testing, optimization, and load balancing.
Technical Lead at Trigent Software Inc, Feb 2016 - Sep 2018 ยท 2 yrs 8 mos, Bangalore, Engineered a background processing system using Gearman, reducing job runtime from 45 to 5 minutes and accelerating business decision-making. Led migration from Linode to AWS, architecting scalable infrastructure with load balancers and database sharding for high availability. Delivered a Docker POC with the DevOps team, improving deployment speed and portability across environments. Upgraded core stack from PHP 5.7 to PHP 7.1, boosting performance and security compliance. Designed and implemented an automation module for bus tracking, streamlining operations and enhancing monitoring efficiency. Applied DevOps practices to convert production and migration issues into actionable backlog stories, improving sprint visibility.
System Analyst at Atos India(Previously Atos Origin), Oct 2013 - Oct 2015 ยท 2 yrs 1 mo, Bengaluru Area, India, Led the migration of multiple applications from external environments to secure internal servers, ensuring business continuity and minimal downtime. Created comprehensive project documentation and provided hands-on support to resolve technical issues, improving team efficiency and knowledge retention. Served as the Single Point of Contact (SPOC) for the client team in the Netherlands, ensuring smooth communication, issue resolution, and delivery alignment. Implemented new security policies and integrated automation and monitoring tools, enhancing system reliability and compliance.
Profile highlights
The best product Iโve worked onโฆ: the best product that I have worked till now is taxi Map app in which we wear able to track the taxes on website.
what i've built with AI: couples small tools that helps accelerate productivity understand and debug the server logs and prepare the road map
I'm the person in every team whoโฆ: loves working with everyone understand Technology understands the product understands the road map always ready to help
What's hard for others but easy for meโฆ: is to be patient and applying emotional intelligence in all walks of life
My hot take about working with AI isโฆ: Singh building something that impacts the mankind something innovative and out of the box
My biggest achievement in college wasโฆ: working with the college Union and making the candidate that I supported win
My proudest non-work achievement: assembling all the members of our community in Bangalore and starting our community function and since then it's 10 year
The last shipped feature I'm proudest ofโฆ: the photos are uploaded from mobile and visible of the website in few seconds
The role I'd take a 20% pay cut for: where I get peace I am able to deliver better
