Headline

Product & Technology Leader | AI Platforms | Product Strategy | Amazon | Ex-Ola | Ex-Snapdeal

About

I lead Product for AI platforms and Automation supporting Sales and Account Management at Amazon, building intelligent products that embed AI directly into business workflows to improve productivity, decision-making, and operational scale. My work focuses on taking GenAI from experimentation to production by designing AI platforms, workflow orchestration, and intelligent automation that power large-scale marketplace operations across emerging markets. I enjoy solving complex operational problems by combining product strategy, AI, and scalable platform design. Over the past 15+ years, I've built products across e-commerce, mobility, payments, and AI platforms at Amazon, Ola, Snapdeal, and Blackhawk Network. My career has evolved from customer-facing marketplace products to AI-powered platforms that simplify complex business operations and improve how organizations execute work. I'm particularly interested in AI-native operating models, platform strategy, marketplace ecosystems, intelligent automation, and the future of AI-powered products. I enjoy thinking about how technology can create long-term business leverage through reusable platforms rather than isolated features. Outside work, I enjoy endurance fitness, running, trekking, and exploring ideas at the intersection of technology, business, and long-term thinking.

Location

Bengaluru

AI stack

claude code

codex

deepseek

elevenlabs

kiro

Amazon Q Developer

Work experience

Head - Product and Tech, GenAI Platforms and Automation at Amazon, Jan 2022 - Present · 4 yrs 8 mos, Bengaluru, Karnataka, India, Leading Product & Technology for AI platforms supporting Sales and Account Management across India and Emerging Markets, driving workflow automation, seller growth, and productivity at scale.

Senior Product Manager - Tech | Global payment and Billing Settlement at Blackhawk Network, Jan 2021 - Jan 2022 · 1 yr 1 mo, Bengaluru, Karnataka, India, Owned strategy and roadmap for Blackhawk's global Settlement & Billing platform, modernizing financial transaction processing across multiple stakeholders. Designed and launched a unified settlement architecture that simplified multi-party reconciliation while improving platform scalability and operational efficiency. Built cross-border currency conversion capabilities enabling global settlements, contributing over $100M in transaction volume and ~$10M in incremental annual revenue.

Senior Manager | Biiling, Payments and Driver Growth at Ola (ANI Technologies Pvt. Ltd), Apr 2019 - Jan 2021 · 1 yr 10 mos, Greater Bengaluru Area, •Driven product led cross-functional initiatives for all touchpoints in driver and customer life cycle to improve various transformation metrics across India, Australia and London •Improved billing products at Ola India and international markets for customers and drivers •Improved ride experience at Ola India and international markets for marketplace and leasing business by envisioning new driver partner performance management product feature •Driven cost reduction initiatives at Ola •Build a robust solution to reduce safety incidents through prevention mechanism

Manager at Ola (ANI Technologies Pvt. Ltd), Nov 2017 - Apr 2019 · 1 yr 6 mos, Greater Bengaluru Area

Head - Experience & Product Strategy | Mass commute Tech at ZipGo, Apr 2017 - Oct 2017 · 7 mos, Bengaluru, Karnataka, India, •Envisioned and implemented experience product roadmap for the customers •Collaborated with multiple city heads across regions in order to understand the market needs, the competition, and the customer pain points more closely •Conceptualised Self serve feature product from scratch and led successful implementation which helped in improving key customer experience and retention metrics

Manager | Post purchase Experience and Order Tracking at Snapdeal, Oct 2016 - Mar 2017 · 6 mos, Gurugram, Haryana, India, •Built Order tracking system product for customers to provide the complete status of an order at app,web and msite during pre order and post order journey •Formulated strategies and solves to reduce forward and reverse returns through various initiatives leading to 3% reduction in returns •Blending data, consumer insights and technology to define customer experience at Snapdeal •Rectified imprecise size charts to reduce customer returns by organizing cross-functional exercises •Led product initiatives to reduce issues in the Customer Journey from forward to reverse leg through tech interventions leading to a reduction in forward and reverse leg complaints by 60% •Envisioned and deployed the unified communications platform - SMS, email and notification for customers •Worked with CXO's to plan Strategy on improvisation of various KPIs

Associate Manager at Snapdeal, Aug 2015 - Sep 2016 · 1 yr 2 mos, Gurugram, Haryana, India

Management Trainee - Young Leaders Program at Snapdeal, Apr 2015 - Jul 2015 · 4 mos, Greater Delhi Area

Education

Master of Business Administration (MBA), International Business, Indian Institute of Foreign Trade

Bachelor of Engineering - BE, Information Technology, BE, Information Technology