Akshay Dhumal profile photo 1 on Tal

Akshay Dhumal

GenAI | Research and Adoption @ Scopely

Bengaluru

About Akshay

Scopely
Jun 20251 yr 3 mosPresent

Bengaluru, Karnataka, India

Sharptune - bmx skate mtb
Dec 201213 yrs 9 mosPresent

Mumbai

- Hosted the first-ever National competition for BMX held at Imphal under the guidance of CFI and UCI in January 2023 - The only BMX and Skate host in the country with over 50 competitions and shows all across India. - Hosted shows for 1000+ audiences in big venues like MOODINDIGO, TECHFEST, Manali MTB Festival, SANGAI Festival, etc
Khatabook
Apr 20253 mosJun 2025

Bengaluru, Karnataka, India

AI agent adoption for customer support and sales
Khatabook
Apr 20223 yrs 2 mosMay 2025

Bengaluru, Karnataka, India

Operational excellence | Customer success
Khatabook
Nov 20192 yrs 6 mosApr 2022

Bangalore

- Built and scaled a chat support operation from the ground up. - Drove operational efficiency with automations
Testbook.com
May 20181 yr 7 mosNov 2019

- Worked as a CS representative to serve students preparing for govt exams. - Optimised Email, Call, Chat channels to improve response time, AHT and quality of service.
Sutherland
Jul 20161 yr 11 mosMay 2018

Mindspace

- Worked at the Order Management Centre for AT&T, the American telecom giant, communicated with American customers to help resolve their issues with the orders - Intra-team communication both internal and international teams to bring up timely solutions to meet SLA.

Education

HSC and SSC, Science

IIT Campus school and junior college

200111 yrs2012

Bachelor of Science - BS, Chemistry

K J Somaiya College of Science & Commerce Vidyanagar Vidyavihar Mumbai 400 077

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Headline

GenAI | Research and Adoption @ Scopely

About

I’m a producer at Scopely, managing the Generative AI program alongside an incredible team. We lead the research and adoption of Generative AI to transform how we build and experience games. I focus on turning emerging AI capabilities into real-world creative tools, streamlined workflows, and breakthrough player experiences. Passionate about innovation at scale, I bridge the gap between technical exploration and product impact, driving the future of game development through AI.

Location

Bengaluru

Work experience

Producer at Scopely, Jun 2025 - Present · 1 yr 3 mos, Bengaluru, Karnataka, India

Host and Emcee at Sharptune - bmx skate mtb, Dec 2012 - Present · 13 yrs 9 mos, Mumbai, - Hosted the first-ever National competition for BMX held at Imphal under the guidance of CFI and UCI in January 2023 - The only BMX and Skate host in the country with over 50 competitions and shows all across India. - Hosted shows for 1000+ audiences in big venues like MOODINDIGO, TECHFEST, Manali MTB Festival, SANGAI Festival, etc

Project Manager at Khatabook, Apr 2025 - Jun 2025 · 3 mos, Bengaluru, Karnataka, India, AI agent adoption for customer support and sales

Associate Project Manager at Khatabook, Apr 2022 - May 2025 · 3 yrs 2 mos, Bengaluru, Karnataka, India, Operational excellence | Customer success

Team Lead - CS Operations at Khatabook, Nov 2019 - Apr 2022 · 2 yrs 6 mos, Bangalore, - Built and scaled a chat support operation from the ground up. - Drove operational efficiency with automations

CSR at Testbook.com, May 2018 - Nov 2019 · 1 yr 7 mos, - Worked as a CS representative to serve students preparing for govt exams. - Optimised Email, Call, Chat channels to improve response time, AHT and quality of service.

CC executive at Sutherland, Jul 2016 - May 2018 · 1 yr 11 mos, Mindspace, - Worked at the Order Management Centre for AT&T, the American telecom giant, communicated with American customers to help resolve their issues with the orders - Intra-team communication both internal and international teams to bring up timely solutions to meet SLA.

Education

HSC and SSC, Science, IIT Campus school and junior college

Bachelor of Science - BS, Chemistry, K J Somaiya College of Science & Commerce Vidyanagar Vidyavihar Mumbai 400 077

Akshay Dhumal - Producer in Bengaluru | Tal