Headline

Service Delivery Manager at TCS | TCS Contextual Master | Ex- DxC (HP), TechM | Splunk Cloud, NewRelic, CAPPM, Rally

About

Results-driven Program Manager with 12+ years of proven expertise in leading cross-functional teams and successfully delivering complex projects on time and within budget, with 100% CSAT and SLA- Adherence. With a solid foundation in various roles across industries, verticals and geographies, I bring a unique blend of strategic thinking, hands-on leadership, and in-depth industry expertise. Being a keen technology enthusiast I have delved into and gained expertise across multiple versatile technologies including Splunk Cloud, NewRelic, CA PPM, Rally, MSSQL, Oracle, and several more. I possess a proven track record of effectively aligning project objectives with business goals, optimizing resource allocation, and fostering collaborative environments that drive exceptional project outcomes. My extensive knowledge of both technologies and processes has helped me identify business process improvements that have played a pivotal role in my being awarded as one of the 'contextual masters' in the domain within my organization. I am a keen strategist and an avid learner who strongly believes in the concept of an open community and believes that exchanging ideas makes us a little more fail-proof!

Location

Bengaluru

Work experience

Senior Service Delivery Manager at Tata Consultancy Services, Apr 2019 - Present · 7 yrs 6 mos, Bengaluru, Karnataka, India, • Lead and mentor a 500+ member cross-functional IT workforce, enabling high performance through continuous coaching, feedback, and career development. • Drive a people-first team culture across geographically distributed teams, ensuring strong collaboration, engagement, and team stability. • Own and manage end-to-end resourcing across multiple projects, aligning the right skills to business needs and delivery priorities. • Developed high-potential talent pipelines by identifying capability gaps, recommending targeted upskilling paths, and creating learning roadmaps aligned to business needs. • Conduct weekly governance and cadence calls with stakeholders to review delivery health, resource status, risks, and action plans. • Provide leadership oversight to Project and Program Managers, ensuring consistent execution, accountability, and performance across portfolios. • Partner with HR and leadership teams to manage performance, escalations, and career progression discussions in a structured and fair manner. • Lead onboarding and integration of new hires, ensuring they are well aligned to team culture, tools, and project expectations. • Strengthen accountability by setting clear expectations, goals, and regular one-on-one connects across teams. • Improve employee engagement and retention through recognition, transparent communication, and consistent leadership support. • Act as a key escalation point for delivery and resource challenges, driving timely resolution and stakeholder confidence.

Technical Team Lead at DXC Technology, Jul 2015 - Apr 2019 · 3 yrs 10 mos, Bengaluru Area, India, • Team Leadership and Development: Assigned tasks, monitored progress, and provided guidance to foster team development and performance improvement • Process and Resource Optimization: Developed DBA processes & process improvements, allocated resources, and led capacity planning to enhance efficiency and meet business demands • Database Management: Oversaw the design, implementation, and maintenance of MSSQL databases, ensuring optimal performance, security, and scalability. Performed regular database backups, maintenance, and optimization to ensure data integrity and availability • Performance and Tools Evaluation: Monitored database performance, resolved issues, and recommended tools and technologies to improve team efficiency and database operations

Technical Team Lead at Hewlett Packard Enterprise | DXC, Jul 2015 - Apr 2019 · 3 yrs 10 mos, Team Leadership and Development: Assigned tasks, monitored progress, and provided guidance to foster team development and performance improvement. Process and Resource Optimization: Developed DBA processes & process improvements, allocated resources, and led capacity planning to enhance efficiency and meet business demands. Database Management: Oversaw the design, implementation, and maintenance of MSSQL databases, ensuring optimal performance, security, and scalability. Performed regular database backups, maintenance, and optimization to ensure data integrity and availability. Performance and Tools Evaluation: Monitored database performance, resolved issues, and recommended tools and technologies to improve team efficiency and database operations.

Project Team Lead at Tech Mahindra, Dec 2012 - Jul 2015 · 2 yrs 8 mos, Bengaluru, Karnataka, India, • Spearheaded 2 projects and ensured 100% CSAT & Adherence to SLA and KPIs • Project Transition and Planning: Acted as a transition coordinator, taking over projects, planning DBA activities, and providing comprehensive knowledge transfer to team members. • Team Coordination and Status Reporting: Coordinated with teams to present weekly status updates to customers and ensure timely issue resolution before escalation. • Incident & Problem Management- Performed RCAs and helped remove project bottlenecks. Identified Risks proactively and ensured an up-to-date Knowledge Base of known issues, outliers and risks

Project Lead at Tech Mahindra, Dec 2012 - Jul 2015 · 2 yrs 8 mos, Spearheaded 2 projects and ensured 100% CSAT & Adherence to SLA and KPIs. Project Transition and Planning: Acted as a transition coordinator, taking over projects, planning DBA activities, and providing comprehensive knowledge transfer to team members. Team Coordination and Status Reporting: Coordinated with teams to present weekly status updates to customers and ensure timely issue resolution before escalation. Incident & Problem Management- Performed RCAs and helped remove project bottlenecks. Identified Risks proactively and ensured an up-to-date Knowledge Base of known issues, outliers and risks.

MSSQL DBA at Tech Mahindra, Oct 2011 - Nov 2012 · 1 yr 2 mos, Bengaluru, Karnataka, India, • Database Management and Maintenance (server jobs & monitoring) with 100% SLA adherence • Commissioned, Decommissioned and Migrated SQL Servers (SQL 2000, 2005, 2008R2 and 2012)

Education

Master of Science, Computational Science, Andhra university

Bachelor of Science, Computational Science, mvr