Headline

Product leader and AI builder | ISB

About

Building products for a seamless and delightful customer experience. Completed my MBA from ISB with a specialization in Marketing and Internet Technology management. Seasoned software development professional with experience working in E-Commerce and Banking (Trading) domains. Worked on building highly scalable and resilient systems.

Location

Greater Bengaluru Area

AI stack

claude code

v0

ChatGPT

Make

Supabase

Wispr Flow

Work experience

Senior Product Manager at Media.net, Dec 2025 - Present · 9 mos, Bengaluru, Karnataka, India

Head of Product - Fulfilment and last-mile at Eureka Forbes Ltd, Feb 2024 - Dec 2025 · 1 yr 11 mos, Bengaluru, Karnataka, India, Owned last-mile service delivery for one of the largest service delivery networks in India - - Increased 1-hr TAT for service delivery by 25% increasing customer satisfaction - Created a framework to identify and prioritise escalations, reducing open escalations by 66% - Overhauled the CRM platform and launched a new technician app to manage the service network - Identified and plugged field discrepancies and leakages to drive significant savings - Led a cross-functional org of 25+ PMs, data analysts, designers and engineers

First Product Manager at Rephrase.ai (acq by Adobe), Sep 2022 - Oct 2023 · 1 yr 2 mos, Bengaluru, Karnataka, India

Product Manager at Zeta Suite, Jul 2021 - Aug 2022 · 1 yr 2 mos, Owned and crafted the rewards and engagement experience for HDFC's payments app Payzapp from scratch for 50M+ users

Software Development Engineer at Flipkart, May 2018 - Mar 2019 · 11 mos, Bangalore, Pricing and Promotions team

Education

Master of Business Administration - MBA, Indian School of Business

Bachelor's Degree, Computer Science, Indian Institute of Technology (Indian School of Mines), Dhanbad

Profile highlights

what i've built with AI: At Rephrase.ai, I led product strategy for generative video models, transforming complex AI research into scalable features that drove our acquisition by Adobe. I focus on bridging the gap between technical potential and tangible user value.

What's hard for others but easy for me…: I effortlessly bridge the gap between technical constraints and high-level product strategy. Translating complex engineering limitations into scalable business value is second nature to me.

Public links

github: https://github.com/bhnvgoyal12-coder