Headline

Production Operations Engineer | Security Operations | Detection Engineering | IAM | Incident Response | Threat Intelligence

About

Enterprise Production Operations Engineer specializing in Detection Engineering, Identity Security, and Incident Response for Microsoft security environments. I am an Enterprise Production Operations Engineer with nearly 3 years of experience supporting enterprise banking applications in highly regulated production environments. I support the availability, stability, and resilience of business-critical banking applications through production monitoring, incident response, deployments, operational readiness, and continuous service improvement. I investigate production incidents, validate alerts, perform root cause analysis, coordinate Major Incident Management (MIM) bridge calls, execute production changes, and work closely with cross-functional teams to restore services while meeting strict SLA commitments. My role has provided hands-on exposure to enterprise observability, infrastructure operations, and production support across hybrid environments. I regularly work across enterprise observability, monitoring, infrastructure, and operational platforms including Splunk, Splunk Observability Cloud, AppDynamics, Grafana, ServiceNow, Azure, OpenShift, Linux, Windows, SQL Server, MongoDB, Vault, and Mainframe environments. This investigative approach naturally led me toward cybersecurity. Outside of work, I've been building hands-on experience in Microsoft Security through projects focused on Microsoft Entra ID, Identity & Access Management (IAM), Detection Engineering, Threat Intelligence, Microsoft Sentinel, and KQL. I enjoy understanding how attackers operate, how incidents unfold, and how defenders can detect, investigate, and respond effectively. I'm building toward a career in Detection Engineering and Incident Response by combining enterprise production operations with hands-on Microsoft Security projects, threat research, and continuous technical learning. My long-term goal is to become a trusted incident responder capable of translating complex technical investigations into clear, actionable decisions for both engineering teams and business leaders.

Location

India

AI stack

ChatGPT

Figma Make

Microsoft Copilot

Work experience

Application Support Engineer (L1.5) at HCLTech, May 2023 - Present · 3 y 4 mo, Hybrid, Wells Fargo - Contractor ● Frontline incident responder for Production critical Incidents across 900+ consumer and bank-facing production applications in a regulated banking environment, with privileged access to production systems where failures carry direct financial, operational, and reputational risk. ● Collaborate with Major Incident Management (MIM) during critical production incidents, providing incident context and technical findings while coordinating with Line-of-Business (LOB) teams to minimize business impact and maintain service continuity. ● Triage and investigate incidents, automated batch/job failures, application alerts, infrastructure faults - using Splunk, AppDynamics, Grafana, BigPanda, and ThousandEyes. Identify root-cause candidates and escalate to the correct owning team under SLA. ● Drive live production deployment calls, coordinating with developers, senior engineers, and Line-of-Businessleadership using Harness, IBM UrbanCode Deploy, and Azure DevOps to execute releases and confirm rollback readiness. ● Support the change management lifecycle including change reviews, emergency change coordination, and approval processes - across Windows Server, Linux/UNIX, OpenShift, SQL Server, PL/SQL, and MongoDB environments. ● Maintained 24/7 follow-the-sun coverage for a global bank, monitoring automated batch processes and coordinating handovers with US-based teams across multiple time zones. ● Document incident timelines, deployment activity, and knowledge articles used enterprise-wide to improve operational consistency and team readiness. ● Streamlined cross-functional operational workflows across 30+ stakeholders, reducing deployment delays and improving time- to-production for critical banking applications. ● Served as Team Trainer/SME, mentoring new analysts, and developing operational documentation. ● Supported enterprise software deployment and operational readiness for the Wells Fargo account.

Intern at HCLTech, Mar 2023 - Oct 2023 · 7 mo, Hyderabad, Telangana, India, Wells Fargo Contractor Supported incident resolution through ticketing systems, handling approximately 125 issues weekly. Gained hands-on experience in enterprise IT support, identity management, and ADDS.

Education

Bachelor of Computer Applications, Computer applications, amity University

Senior Secondary Education, kendriya vidyalaya

Public links

github: https://github.com/buddhamahidhar22-prog

security-portfolio-gamma.vercel.app: https://security-portfolio-gamma.vercel.app/