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B Arun

“Intentional Career Break | Health, Renewal & Strategic Realignment”

Delhi

18+ years of work experience

Career Break
Jan 20266 mosPresent

Delhi, India

"Intentional career break dedicated to holistic well-being — encompassing structured physical fitness, stress recovery, and mindful reflection after 12+ years of continuous professional engagement. Used this period productively to upskill in financial markets, reassess career direction and prepare for a purposeful next step."
British Council Management Services Ltd
Apr 20241 yr 9 mosDec 2025

Noida

• Act as Level 2 Salesforce CRM escalation specialist, resolving complex registration and payment cases while ensuring SLA adherence. • Generate analytical dashboards and performance reports for senior leadership and ACCA stakeholders to support operational decisions. • Conduct data audits and implement corrective controls to improve registration accuracy and reduce processing errors. • Collaborate with cross-functional teams to streamline workflows and identify automation opportunities. • Ensure compliance with global operational standards, KPIs, and service quality benchmarks. • Participate in governance meetings to resolve bottlenecks and improve operational transparency. Impact: Improved case resolution efficiency and strengthened data accuracy controls within the ACCA administration function.
British Council Management Services
Oct 201310 yrs 6 mosMar 2024

Sector 142 Noida

Admin Coordinator – ACCA EAH British Council Management Services Pvt. Ltd. | Dec 2020 – Mar 2024 | Noida, India Managed candidate registration workflows and payment reconciliation end to end. Reviewed daily reports, caught discrepancies, and corrected student records. Processed refunds for eligible candidates within policy timelines. Clerical Marker – IELTS Assessment Team British Council Management Services Pvt. Ltd. | Sep 2017 – Nov 2020 | Noida, India Marked IELTS Listening and Reading papers to British Council standards. Met accuracy and turnaround targets consistently. Onboarded and mentored new evaluators on marking guidelines and quality standards. Customer Care Executive British Council Management Services Pvt. Ltd. | Oct 2013 – Aug 2017 | Noida, India First point of contact for students on English courses and IELTS registrations. Advised on course options, exam schedules, and preparation resources. Represented British Council at Education UK events as an educational consultant. Handled follow-ups and backend admin to support enrollments and exam processing.
Blue Dart Express Limited
Mar 20103 yrs 7 mosSep 2013

Jasola

Customer Care Executive (Mar 2010 – Sep 2013) • Managed shipment tracking, delivery escalations, and logistics coordination. • Liaised with operations teams to resolve high-priority delivery concerns. • Delivered SLA-driven customer support while maintaining service quality metrics. • Strengthened client retention through proactive follow-ups and solution ownership.
TimesJobs.com
Nov 20062 yrs 4 mosFeb 2009

Sector 10 Noida

TimesJobs – Noida U.P., India (Part of The Times Group) Account / Sales Support Manager (Nov 2006 – Feb 2009) • Conducted B2B outreach across MENA & UK markets for recruitment solutions. • Managed account activation, renewals, and service lifecycle coordination. • Prepared weekly MIS and performance analytics for leadership review. • Built and retained long-term employer relationships through consultative engagement.

Education

Delhi University

Bachelor of Commerce (B.Com.), Business/Commerce, General

Delhi University

20053 yrs2008

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Headline

“Intentional Career Break | Health, Renewal & Strategic Realignment”

About

At British Council Management Services Ltd, my role as a Senior Executive taps into a rich vein of customer care proficiency and Microsoft Office expertise. The focus remains on providing impeccable educational guidance and fostering learner success. Our dedication is mirrored in the personalization of each interaction, contributing significantly to customer gratification and the organization's esteemed reputation in English language education. My management skills are further amplified through strategic implementation of Microsoft Office tools, enabling the seamless resolution of customer inquiries and the enhancement of operational workflows. This synergy of technology and service excellence fortifies our commitment to being at the forefront of facilitating global communication.

Location

Delhi

Work experience

Health and well-being at Career Break, Jan 2026 - Present · 6 mos, Delhi, India, "Intentional career break dedicated to holistic well-being — encompassing structured physical fitness, stress recovery, and mindful reflection after 12+ years of continuous professional engagement. Used this period productively to upskill in financial markets, reassess career direction and prepare for a purposeful next step."

Senior Executive at British Council Management Services Ltd, Apr 2024 - Dec 2025 · 1 yr 9 mos, Noida, • Act as Level 2 Salesforce CRM escalation specialist, resolving complex registration and payment cases while ensuring SLA adherence. • Generate analytical dashboards and performance reports for senior leadership and ACCA stakeholders to support operational decisions. • Conduct data audits and implement corrective controls to improve registration accuracy and reduce processing errors. • Collaborate with cross-functional teams to streamline workflows and identify automation opportunities. • Ensure compliance with global operational standards, KPIs, and service quality benchmarks. • Participate in governance meetings to resolve bottlenecks and improve operational transparency. Impact: Improved case resolution efficiency and strengthened data accuracy controls within the ACCA administration function.

Associate Education Coordinator at British Council Management Services, Oct 2013 - Mar 2024 · 10 yrs 6 mos, Sector 142 Noida, Admin Coordinator – ACCA EAH British Council Management Services Pvt. Ltd. | Dec 2020 – Mar 2024 | Noida, India Managed candidate registration workflows and payment reconciliation end to end. Reviewed daily reports, caught discrepancies, and corrected student records. Processed refunds for eligible candidates within policy timelines. Clerical Marker – IELTS Assessment Team British Council Management Services Pvt. Ltd. | Sep 2017 – Nov 2020 | Noida, India Marked IELTS Listening and Reading papers to British Council standards. Met accuracy and turnaround targets consistently. Onboarded and mentored new evaluators on marking guidelines and quality standards. Customer Care Executive British Council Management Services Pvt. Ltd. | Oct 2013 – Aug 2017 | Noida, India First point of contact for students on English courses and IELTS registrations. Advised on course options, exam schedules, and preparation resources. Represented British Council at Education UK events as an educational consultant. Handled follow-ups and backend admin to support enrollments and exam processing.

Customer Care Executive at Blue Dart Express Limited, Mar 2010 - Sep 2013 · 3 yrs 7 mos, Jasola, Customer Care Executive (Mar 2010 – Sep 2013) • Managed shipment tracking, delivery escalations, and logistics coordination. • Liaised with operations teams to resolve high-priority delivery concerns. • Delivered SLA-driven customer support while maintaining service quality metrics. • Strengthened client retention through proactive follow-ups and solution ownership.

Account/Sales Support Manager at TimesJobs.com, Nov 2006 - Feb 2009 · 2 yrs 4 mos, Sector 10 Noida, TimesJobs – Noida U.P., India (Part of The Times Group) Account / Sales Support Manager (Nov 2006 – Feb 2009) • Conducted B2B outreach across MENA & UK markets for recruitment solutions. • Managed account activation, renewals, and service lifecycle coordination. • Prepared weekly MIS and performance analytics for leadership review. • Built and retained long-term employer relationships through consultative engagement.

Education

Bachelor of Commerce (B.Com.), Business/Commerce, General, Delhi University