Headline

Operations & Compliance Specialist | Amazon SPS T4 | Abuse Prevention | Policy Enforcement

About

4+ years at Amazon managing high-complexity seller support operations at T4 level — covering abuse prevention, catalog policy enforcement, SLA adherence, and SOP development across high-volume queues. Experienced in coordinating cross-functionally with policy, trust & safety, and catalog teams to resolve escalations and reduce repeat violations. Strong documentation and process improvement background. UGC NET qualified (Commerce). Currently open to Operations, Policy, or Compliance roles in Bangalore.

Location

Dimapur

Work experience

Seller Support Associate at Amazon, Jun 2022 - Present · 4 yrs 2 mos, Bengaluru, Karnataka, India, We support the seller of Amazon platform.

Customer Contact Representative at Amazon, 2022 - Present · 4 yrs 7 mos, Managed high-volume T4 support queues, consistently resolving brand infringement tickets within defined SLA thresholds, ensuring operational accuracy and team productivity. Created and maintained standard operating procedures and workflow documentation, improving team onboarding speed and reducing error rates in case handling. Enforced Amazon catalog policies across thousands of listings, identifying violations and maintaining data accuracy to support marketplace integrity. Prepared and tracked performance metrics and case volume reports for team leads, providing visibility into key operational KPIs and identifying areas for process improvement. Coordinated with internal abuse prevention, policy, and catalog teams to escalate complex cases and implement corrective actions, reducing repeat violations. Handled all seller-facing communication via structured email workflows, addressing compliance notices, appeals, and inquiries with clarity and speed. Identified and flagged recurring issues in the ticketing workflow, contributing to process improvement initiatives that enhanced throughput and reduced manual escalation rates.

Retail Sales Manager at Link fashion, Mar 2019 - Jun 2022 · 3 yrs 4 mos, India

Store Assistant at WELL FASHION, 2021 - 2022 · 1 yr, Managed daily store operations including inventory tracking, customer service, and team coordination. Handled high customer volumes professionally, resolving complaints and ensuring customer satisfaction. Maintained accurate inventory records and operational logs, ensuring smooth daily functioning.

Education

Masters in commerce, Human resource management, Unity college

Bachelor of Commerce, Dibrugarh university