Headline

Technical Operations | Enterprises Support | NetApp Storage | Dell, HPE Server | Virtualization, Cloud Computing | ITSM | Tech Operations Lead | Service Delivery | AI Automation Learning | Open to Global Opportunities

About

Technical Operations Lead with 14+ years of experience across IT Service Management (ITSM), IT Infrastructure Operations, Storage and Server Administration, Service Delivery and Enterprises Support Operations. Extensive experience managing Incident, Problem, Change, Escalation, Request Fulfillment, SLA/KPI Governance, Service Reporting and Continuous Service Improvement within 24x7 global support environments. Proven track record leading technical teams, supporting enterprise customers, driving operational excellence, developing training programs, managing stakeholder relationships, and delivering high levels of customer satisfaction. Experienced in multi-OEM Server Infrastructure (Dell, HPE, Lenovo and IBM) and NetApp Storage (7-Mode and Cluster Mode) MetroCluster environments, VMware, Hyper -V, ServiceNow, ITSM best practices and global service delivery operations. Key strengths: NetApp Storage Professional • NetApp Storage Operations & MetroCluster, Ontapp, RAID, NAS, Ontapp Backup, Migration and Upgrades Server Support Professional • Dell Poweredge, Powerflex • HPE Proliant XL/DL Virtualization and Cloud computing • VMware, vSphere, HyperV • AWS knowledge Management Support • ITSM best practices • IT Operations & Service Delivery Management • Incident, Problem & Escalation Management • SLA / KPI Governance & Reporting • Team Leadership, Mentoring & Quality Audits • Continuous Service Improvement • 24x7 Operations Management • Vendor & OEM Coordination (NetApp, Dell, HPE, IBM, Lenovo) Encompasses strong leadership and successful team building and managing capabilities combined with excellent technical, communication, presentation, and customer service skills. Resourceful problem solver with proven ability to bring quick resolution to challenging situations as well as building lasting relationships with vendors and customers. Seeking a challenging and rewarding position in which I can utilize my skills that encourages technical innovation and initiative with a commitment to company excellence that offers surety and professional growth while being resourceful. I am open to senior opportunities in Server and Storage Operations, Infrastructure Leadership, Technical Team Lead, or Service Delivery, Incident Management roles. Feel free to connect for discussions around Server, Storage, IT Operations, Leadership, or Enterprise Support.

Location

Greater Bengaluru Area

AI stack

claude

gemini

github copilot

perplexity

ChatGPT

Work experience

Technical Team Lead – Infrastructure Operations at Maintech, Incorporated, Jun 2022 - Present · 4 yrs 6 mos, Greater Bengaluru Area, Working for Maintech Incorporated from Kaynes Technology Pvt Ltd > Lead teams supporting enterprise IT infrastructure for global customers > Own end-to-end P1–P4 incident management ensuring SLA and customer satisfaction > Manage ticket queues, workload distribution and escalation handling > Perform quality audits (QA) to ensure process adherence and service excellence > Drive automation and workflow optimization initiatives > Maintain KPI dashboards and performance reports for management reviews > Manage SharePoint knowledge repositories and operational documentation > Coordinate OEM spares and BOM activities (NetApp, Dell, HPE, IBM, Lenovo) > Act as escalation point for SMEs, OEMs, and client stakeholders > Provided support for Server and Storage incident tickets

Senior Server and Storage Specialist at Maintech, Incorporated, Jun 2020 - Jul 2023 · 3 yrs 2 mos, Bengaluru, Worked as Senior Server and Storage Specialist Delivered Enterprise-Level Server and Storage support across global customer environments. Managed P1–P4 incidents while maintaining customer communication and SLA compliance. Provided multi OEM support, Dell HPE Lenovo IBM Server and NetApp Storage tickets.

Senior Storage Engineer 2, NetApp at Sutherland, Jan 2020 - Jun 2020 · 6 mos, Greater Bengaluru Area, Provided enterprise NetApp storage support for global clients, managing the full P1–P4 case lifecycle within enterprise ITSM ticketing systems. • Partnered with engineering teams to diagnose recurring issues, document known bugs and escalate advanced fixes while maintaining SLAs. • Built strong customer-facing technical escalation experience across enterprise storage environments and complex support cases. • Provided resolutions for 7 mode, Cluster mode, Ontapp and NAS incidents.

Senior Storage Engineer 2 – NetApp at Concentrix, Jun 2017 - Oct 2019 · 2 yrs 5 mos, Bengaluru, Delivered enterprise-level NetApp storage support across global customer environments Supported ONTAP 7-Mode and Cluster Mode systems, RAID, Storage backup Solution, Upgrade and Migration Support. Troubleshot NetApp storage issues, performance issues and configuration problems Identified known issues and bugs, collaborating with escalation teams Managed P1–P4 incidents while maintaining customer communication and SLA compliance

Storage Engineer at Concentrix, Jan 2016 - Jun 2017 · 1 yr 6 mos, Bengaluru Area, India, Storage Engineer - NetApp

Senior IT Infrastructure Analyst at Unisys, Jun 2014 - Oct 2015 · 1 yr 5 mos, Bengaluru, Worked as Senior IT Infrastructure Analyst at Unisys Pvt Ltd

IT Infrastructure Analyst at Unisys, Dec 2012 - Jun 2014 · 1 yr 7 mos, Bengaluru Area, India, Worked as IT Infrastructure Analyst at Unisys Pvt Ltd.

System Analyst at Allied Digital Services, Aug 2011 - Dec 2012 · 1 yr 5 mos, Bangalore, Dell Professional System Analyst at Allied Digital Services Ltd.

Education

BCA, Computer, bangalore university

Master of Computer Applications (M.C.A.), Computer Engineering, Karnatak University