Headline

Tech Entrepreneur | Founder of Yazu Digitals India | Director at Masvoq Technologies | Empowering Business Growth through AI, Digital Transformation & Smart Management

About

As Founder of Yazu Digitals and Director at Masvoq Technologies, I focus on driving digital transformation through AI-driven strategies, team management, and scalable solutions. With a background in Computer Sciences, my work empowers organizations to achieve operational efficiency and strategic growth. At Yazu Digitals, our team specializes in delivering tailored digital marketing, AI-powered business automation, and enterprise-level web solutions. My goal is to integrate emerging technologies with business strategies, fostering innovation and meaningful change in today’s competitive digital landscape.

Location

Doda

Work experience

Director at Masvoq Technologies, Sep 2025 - Present · 10 mos, Bengaluru, Karnataka, India

Founder & Customer Success Manager at Yazu Digitals Private Limited, Jan 2016 - Present · 10 yrs 6 mos, Doda, Jammu & Kashmir, India, • Managed end-to-end customer support and successful operations across chat, email, and voice channels for domestic and international clients. • Served as the primary customer point of contact, ensuring timely resolution of queries, service requests, and operational issues. • Handled high-volume customer interactions while consistently meeting SLA and turnaround time requirements. • Improved customer satisfaction by maintaining ownership of issues from first contact to resolution. • Collaborated with internal teams to resolve technical and service-related concerns efficiently. • Identified recurring customer issues and supported process improvements to reduce repeat tickets. • Followed structured escalation protocols for priority and unresolved cases. • Maintained accurate documentation of customer interactions, resolutions, and follow-ups.

Education

12th, Arts with Computer Science, National Institute of Open Schooling (NIOS)