Headline

Salesforce BSA | 7+ Yrs | Requirements, UAT & Agile Delivery | Real Estate & Banking Domain | Open to UAE & Global Opportunities

About

I’m a Business Systems Analyst with nearly 8 years of experience helping organizations translate business needs into scalable IT solutions. My career began in QA and manual testing, where I built a sharp eye for detail and process efficiency—skills that now empower me to bridge the gap between stakeholders and technology with clarity and precision. Over the years, I’ve developed a strong track record in Salesforce, business analysis, and quality assurance, working across both Agile and Waterfall environments. I specialize in authoring clear, testable requirements, leading user acceptance testing, and collaborating with cross-functional teams to deliver measurable improvements—such as cutting UAT cycle times by 50%. What sets me apart is my ability to combine traditional BA strengths with cutting-edge AI expertise. As a certified Salesforce AI Associate, I’ve applied AI-driven solutions to real-world challenges, including an AI Case Feed Summarizer, a Multi-Case Summarizer, and predictive analysis for case escalation. These initiatives have streamlined support operations, enabled proactive decision-making, and improved customer experience. Beyond technical delivery, I actively contribute to Agile retrospectives, ensuring continuous improvement in team performance. I also collaborate closely with Customer Success teams, translating client requests into actionable user stories with developers and BSAs while keeping SMEs updated through structured communication. I’m passionate about building systems that are intuitive, future-ready, and impactful, blending analytical rigor with continuous learning. If you’re exploring how Salesforce, business analysis, and AI-powered automation can transform the way your teams work, let’s connect.

Location

Greater Hyderabad Area

Work experience

Business System Analyst at RealPage, Inc., Nov 2023 - Present · 2 yrs 9 mos, Hyderabad, Telangana, India, • Collaborate with business stakeholders to understand feature requirements and document functional specifications. • Conduct requirement analysis and ensure business requirements are clear, complete, and testable. • Create and maintain user stories, acceptance criteria, and process documentation for Salesforce enhancements. • Perform functional, regression, and integration testing for Salesforce CRM applications. • Coordinate with developers, product owners, and QA teams to validate new features and system improvements. • Support User Acceptance Testing (UAT) and assist stakeholders during validation cycles. • Track and manage defects using Azure DevOps and ensure timely resolution. • Facilitate discussions with stakeholders to clarify requirements and resolve scope gaps.

Health and well-being at Career Break, Feb 2023 - Oct 2023 · 9 mos, Hyderabad, Telangana, India, I took a career break for various health reasons during this duration and I'm now back to normal.

Business Analyst at Tata Consultancy Services, Apr 2022 - Jan 2023 · 10 mos, Hyderabad, Telangana, India, • Analyzed business requirements and collaborated with stakeholders to clarify functional specifications. • Assisted in documenting business processes and translating requirements into test scenarios. • Developed detailed test cases based on functional requirements and system workflows. • Executed functional and regression testing to ensure system stability. • Participated in Agile ceremonies including sprint planning, backlog refinement, and daily stand-ups. • Reported defects using JIRA and worked closely with development teams for resolution. • Supported UAT by coordinating with business users and validating implemented features.

Business System Analyst at Wipro, May 2020 - Apr 2022 · 2 yrs, Hyderabad, Telangana, India, • Reviewed business requirements and supported documentation of process workflows. • Performed functional and regression testing to validate application functionality. • Identified defects and coordinated with development teams for timely resolution. • Assisted in analyzing business scenarios and identifying edge cases during testing cycles. • Participated in sprint reviews and requirement clarification discussions. • Maintained documentation of testing activities and system behaviors.

Business Analyst at GENPACT, Apr 2019 - Nov 2019 · 8 mos, Greater Hyderabad Area, • Analyzed business and technical requirements; documented functional specifications and supported requirement clarification discussions with stakeholders. • Developed and maintained test cases aligned to functional requirements; validated application features and reported defects to development teams.

Education

Bachelor's degree, Mechanical Engineering, HITAM (Hyderabad Institute of Technology and Management)