Headline

Senior key Accounts Business Manager || Ex Amazon || Ex DLV

About

Deep understanding of and passion for SAAS and e-commerce. Experience in a highly analytical, results-oriented environment with external customer interaction. Experience working with Enterprise and SMB. Good stakeholder management and communication skills.

Location

New Delhi

Work experience

Sales Enthusiast at Cvent, Mar 2023 - Present · 3 yrs 4 mos

Senior Key Accounts Business Manager at Delhivery, Mar 2022 - Sep 2022 · 7 mos, Gurugram, Haryana, India, * handling a dedicated portfolio of key accounts to Plan and execute strategic initiatives to improve customer experience and sales * Develop a long-term and trusting relationship with key stakeholders * Resolving client’s key issues and complaints, driving solutions and timelines * Managing communication between client and internal stakeholders of the DLV * Understanding account margins, costs, revenue. * Improving account revenue by effective up-selling and cross-selling * Plan and implement ideas to improve operational efficiency * Ability to collaborate with key stakeholders within the business on key sales requirements.

Account Manager at Amazon, Aug 2018 - Jul 2022 · 4 yrs, Greater Bengaluru Area, * Account Management of sellers on AMAZON.IN and global sellers (all categories of Private Labels, Head Brands, and SMBs). * Time Bound Category Management of Sports, Automotive & Lawn & Garden * ensure business growth and positive customer/seller experience. * Stakeholder management and providing key call-outs communication and fetching data for Pilot Projects. * Managing seller accounts on AMAZON to ensure profitability, adding selections, running SP advertisements, and tracking GMS and GV growth. * Training newly launched sellers on key metrics to ensure the growth of the accounts, dive & save dormant sellers on the marketplace. * Preparing reports in Excel, SOPs of process & Pilot projects, and presentations on project data.

Education

bca, mba, R.V institute of management