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Ayushi Gupta

Azure Support Engineer | Unix/Linux Administrator | Production & Application Support | Monitoring | Troubleshooting | Cloud Operations

Pune/Pimpri-Chinchwad Area

9+ years of work experience

HCL Technologies Ltd.
Apr 20233 yrs 3 mosPresent

• Providing support for mission critical (24*7 hours) Linux servers. • Monitoring the OS File System, OS resources (CPU, memory, load etc) • Linux Operating system patching. • LVM increase/decrease and add/remove of mount point by using shared disk. • Hardware replacement/validate with vendor’s coordination. • Configuration and troubleshooting of LVM. • Process Management (ps, ptree, jobs and pgrep). • Mount and repair file system in LINUX. Incident Management • Handling Server reported unexpected dispute/state in Linux servers • Handling File system, CPU, Memory occupied alerts in Linux servers • Change in File/Folder ownership/permissions. • LVM unexpected troubles. • Shared storage unexpected troubles. (Likes: - LUN’s generates I/O errors and disable etc...) • Create password less connectivity between the servers as per user requirement Change Management • LVM mount point matters. (mount, unmounts, create, delete, increment of mount point) • Linux operating system patching. • LVM increase/decrease and add/remove of mount point by using shared disk. • Scan new storage disk and increased it in existing LVM. • Package installation (RPM’s installation/upgrade by yum) • Hardware replacement/validate with vendor’s coordination. • Add/remove file entry and folder as per business need. • package installation on LINUX host. Service catalog and Vendor management. • Raise process/INC/Change ticket per requirement. • Onsite coordination with onsite team for extend support if there some network/unexpected storage problems. Patching/planning management. • Plan the change if there is a need for resolving the issue. • Plan reboot/shutdown if there reported server unreachable by any method. Support business as per severity of issue (Email, tally alert, chat Etc...)
HCL Technologies Ltd.
Mar 20212 yrs 2 mosApr 2023

• Provide Unix Production Support for 15 applications. • Incident Management: includes the follow up with local helpdesk/infrastructure on network/ maintenance related incidents • Change Management- Raising change, implement changes into the production server • Outage management: For all systemTeam wide outages, coordination with the Networks team/Development Team/Server, health checks and application support • Communication with clients regarding issues and changes. Activities: • System Health Check-up Activities. • Startup and Shutdown of 15 Applications. • Log Checks. • Resolving incidents related to user issues and application-based issues. • Change request management. • Server and application services maintenance. • Involved in creating, reviewing and submitting the change ticket to business. • Involved in client calls and all sort of issues discussions over the weekend. • Involved in engaging the required groups/teams on Sev1 calls. • Involved in preparing the RCA and sharing with client. • Working on P1,P2 and P3 priority issues.
Bharti Axa Pvt Ltd.
Jan 20192 yrs 3 mosMar 2021

• Configuration and Monitoring of Linux servers/ windows server • Installing and configuring Linux Operating System/ windows operating system. • Managing Data backups and restore. • Working on problem tickets raised for Linux/ windows related Issues. • Installing packages and troubleshooting related issues. • File system management which includes disk space, permissions and ownership related issues. Performance monitoring and resource utilization. • Manage and monitoring backup server. • checks and resolving incidents related to user issues
Ezdat Technologies
Aug 20171 yr 6 mosJan 2019

• Incident Management: includes the follow up with local helpdesk/infrastructure on Network/ maintenance related incidents. • Change Management- Raising change, Implement changes into the production server. • Installing and configuring Linux Operating System/ windows operating system. • Configuration and Monitoring of Linux servers/ windows server.

Education

Bhagat Phool Singh Mahila Vishwavidyalaya - BPSMV

B.Tech(CSE)

Bhagat Phool Singh Mahila Vishwavidyalaya - BPSMV

20134 yrs2017

Bachelor of Technology (B.Tech), Computer Science

school of science and engineering ,bpsmv,sonepat

20134 yrs2017

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Headline

Azure Support Engineer | Unix/Linux Administrator | Production & Application Support | Monitoring | Troubleshooting | Cloud Operations

Location

Pune/Pimpri-Chinchwad Area

Work experience

Unix System Administrator at HCL Technologies Ltd., Apr 2023 - Present · 3 yrs 3 mos, • Providing support for mission critical (24*7 hours) Linux servers. • Monitoring the OS File System, OS resources (CPU, memory, load etc) • Linux Operating system patching. • LVM increase/decrease and add/remove of mount point by using shared disk. • Hardware replacement/validate with vendor’s coordination. • Configuration and troubleshooting of LVM. • Process Management (ps, ptree, jobs and pgrep). • Mount and repair file system in LINUX. Incident Management • Handling Server reported unexpected dispute/state in Linux servers • Handling File system, CPU, Memory occupied alerts in Linux servers • Change in File/Folder ownership/permissions. • LVM unexpected troubles. • Shared storage unexpected troubles. (Likes: - LUN’s generates I/O errors and disable etc...) • Create password less connectivity between the servers as per user requirement Change Management • LVM mount point matters. (mount, unmounts, create, delete, increment of mount point) • Linux operating system patching. • LVM increase/decrease and add/remove of mount point by using shared disk. • Scan new storage disk and increased it in existing LVM. • Package installation (RPM’s installation/upgrade by yum) • Hardware replacement/validate with vendor’s coordination. • Add/remove file entry and folder as per business need. • package installation on LINUX host. Service catalog and Vendor management. • Raise process/INC/Change ticket per requirement. • Onsite coordination with onsite team for extend support if there some network/unexpected storage problems. Patching/planning management. • Plan the change if there is a need for resolving the issue. • Plan reboot/shutdown if there reported server unreachable by any method. Support business as per severity of issue (Email, tally alert, chat Etc...)

Analyst at HCL Technologies Ltd., Mar 2021 - Apr 2023 · 2 yrs 2 mos, • Provide Unix Production Support for 15 applications. • Incident Management: includes the follow up with local helpdesk/infrastructure on network/ maintenance related incidents • Change Management- Raising change, implement changes into the production server • Outage management: For all systemTeam wide outages, coordination with the Networks team/Development Team/Server, health checks and application support • Communication with clients regarding issues and changes. Activities: • System Health Check-up Activities. • Startup and Shutdown of 15 Applications. • Log Checks. • Resolving incidents related to user issues and application-based issues. • Change request management. • Server and application services maintenance. • Involved in creating, reviewing and submitting the change ticket to business. • Involved in client calls and all sort of issues discussions over the weekend. • Involved in engaging the required groups/teams on Sev1 calls. • Involved in preparing the RCA and sharing with client. • Working on P1,P2 and P3 priority issues.

System Administrator at Bharti Axa Pvt Ltd., Jan 2019 - Mar 2021 · 2 yrs 3 mos, • Configuration and Monitoring of Linux servers/ windows server • Installing and configuring Linux Operating System/ windows operating system. • Managing Data backups and restore. • Working on problem tickets raised for Linux/ windows related Issues. • Installing packages and troubleshooting related issues. • File system management which includes disk space, permissions and ownership related issues. Performance monitoring and resource utilization. • Manage and monitoring backup server. • checks and resolving incidents related to user issues

Administrator at Ezdat Technologies, Aug 2017 - Jan 2019 · 1 yr 6 mos, • Incident Management: includes the follow up with local helpdesk/infrastructure on Network/ maintenance related incidents. • Change Management- Raising change, Implement changes into the production server. • Installing and configuring Linux Operating System/ windows operating system. • Configuration and Monitoring of Linux servers/ windows server.

Education

B.Tech(CSE), Bhagat Phool Singh Mahila Vishwavidyalaya - BPSMV

Bachelor of Technology (B.Tech), Computer Science, school of science and engineering ,bpsmv,sonepat