Headline

SDE1 @ServiceNow | Ex-SWE Intern @Zenoti | LeetCode (1800+) | NITP’24

About

I believe good software isn't just about writing code — it's about owning the problem until it's actually solved. From CSE at NIT Patna to shipping production features at ServiceNow, it's been a journey of learning by doing — building things from scratch, debugging real issues, and figuring out how enterprise systems actually work under pressure. Right now, I'm a Software Engineer at ServiceNow working on Enterprise-Wide Deployment (EWD) for the SPM platform. I implemented the Type Configuration and Partitions system from scratch — enabling dynamic custom fields and layout rendering across Workspace. Before EWD, I worked on the SPM Financials module — delivering production features including a monetary benefits widget, live scenario financial sync, ACL enforcement at the breakdown level, and investment currency columns. I also resolved 35+ customer casetasks, 17 of them high-priority escalations, which taught me that keeping production stable is just as important as shipping new things. Before ServiceNow, I interned at Zenoti where I built the complete Quotes Module — REST APIs in C# with full frontend integration — and resolved bugs across 3 teams with zero regression incidents. What I enjoy most is working on problems where the scope is real and the ownership is there — not just implementing a ticket, but understanding why something exists and making it better. Outside work, I solve DSA problems (700+), contribute to open source (50+ merged PRs), and take on hackathons — Top-12 at HackNITP 4.0 out of 100+ teams. Based in Hyderabad · Open to full-stack and product engineering roles · Let's talk: ayushi.gupta1881@gmail.com Skills: JavaScript · React · C# · Java · C++ · ASP.NET Web API · ServiceNow SPM · EWD · GlideRecord · Scripted APIs · REST APIs · Firebase · DSA · System Design

Location

Varanasi

AI stack

codex

cursor

claudecode

Work experience

Software Engineer at ServiceNow, Aug 2024 - Present · 2 yrs 1 mo, Hyderabad, Telangana, India, Collaborated with cross-functional teams to design and implement the Generate Labor Cost feature for Subprojects using GlideAggregate and Business Rules, reducing Project Workspace page load time by 70%. Applied database fundamentals and query optimization to build metadata-driven partitioning with Security Data Filters across 25+ enterprise tables, ensuring reliable row-level data segmentation. Designed and documented SPM Type Configuration end-to-end, enabling configurable fields, layouts, and roles across multiple product teams and cutting setup time by 60%. Shipped 5+ production components for SPM Financials under senior engineer guidance, resolving 50+ customer-reported issues across rollups and UI Builder, improving customer satisfaction by 70%.

Software Engineer Intern at Zenoti, Jan 2024 - Jul 2024 · 7 mos, India

Summer Intern at GAIL (India) Limited, May 2023 - Jun 2023 · 2 mos, Noida, Uttar Pradesh, India, – Designed network for GAIL Noida’s 3-floor, 600-employee expansion. – Established redundancy with dual ISPs, using Cisco Packet Tracer for efficient inter-VLAN communication. – Strengthened security via VLAN segmentation, ACLs, SSH, and DHCP for IP allocation. – Optimized routing with static routes and NAT Overload for dual ISP connectivity

Frontend Developer at Training and Placement Cell, NIT Patna, Feb 2023 - Jan 2024 · 1 yr, Patna, Bihar, India, – Contributing in the designing and implementation of new portal’s Frontend and UI. – Facilitate students to register in placement process and coordinator and admins to control their information.

Mentee at Codess.Cafe, Oct 2022 - Jan 2024 · 1 yr 4 mos

Education

Bachelor of Technology - BTech, Computer Science Engineering, National Institute of Technology , Patna

Intermediate, Varanasi Public School

Public links

github: https://github.com/Ayushi1881