Headline

CAP Associate

About

Highly motivated and results-oriented professional with a proven track record in human resources and hospitality. Skilled in recruiting, onboarding, and managing diverse teams. Experienced in leveraging my hotel management background to identify and address fraudulent activity in a CAP Associate role. Committed to delivering exceptional customer service and driving organizational success.

Location

Bhopal

Work experience

CAP Associate, CS Operations at Amazon, Jul 2024 - Present · 2 yrs, Remote, A CAP (Concession Abuse Prevention) Associate at Amazon plays a crucial role in safeguarding the company's revenue and customer trust. This position involves identifying and preventing instances of fraudulent activity, such as unauthorized use of concessions or discounts. Key responsibilities often include: Fraud Investigation: Analyzing data to detect patterns of suspicious activity. Process Improvement: Identifying and implementing measures to strengthen fraud prevention processes. Customer Communication: Interacting with customers to address concerns related to concession abuse. Team Collaboration: Working closely with other teams within Amazon to ensure effective fraud prevention. Additional Skills (Beneficial) Experience in fraud investigation or risk management. Knowledge of Amazon's products and services. Familiarity with relevant industry regulations.

Career transition at Career Break, Mar 2023 - Present · 3 yrs 4 mos, Core skills : Persistence, Resilience and Patience

HR Executive - Recruitment at Global Infra Solutions, Feb 2020 - Sep 2022 · 2 yrs 8 mos, Bhopal, An HR Executive in Recruitment is responsible for overseeing the entire hiring process within an organization, including attracting top talent, screening candidates, conducting interviews, and extending job offers. They work closely with hiring managers to understand their specific needs and ensure a smooth recruitment process. In addition to managing full-time hires, I have experience in recruiting contractors on a contract basis. This experience has allowed me to effectively source and onboard temporary staff to meet specific project needs.

Intern - Recruiter at Miscos India Pvt Ltd, Mar 2017 - Feb 2018 · 1 yr, Bhopal, As an Intern Recruiter, I: Sourced and screened candidates. Conducted interviews. Managed the internship program. Built relationships with universities.

Industrial Trainee at Red Maple Hotel, Jul 2014 - Nov 2014 · 5 mos, Indore, Madhya Pradesh, India

Education

Hospitality, Hotel/Motel Administration/Management, Institute of hotel management