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Ayushi Yadav

Front Line Manager - Operations at Genpact

Noida

6+ years of work experience

GENPACT
Jul 20233 yrsPresent

Gurugram, Haryana, India

Working as a Front Line Manager with expertise in team leadership, performance management, and focused on driving operational excellence, improving team performance through coaching and training, and optimizing processes to exceed service level targets. Passionate about fostering a collaborative environment that empowers new generation to deliver top-tier outcomes.
GENPACT
Jul 20212 yrsJun 2023

Hyderabad, Telangana, India

Great with workforce optimization, intraday forecasting, and real-time performance monitoring to ensure that service levels are consistently met. With a strong focus on KPIs such as Service Level (SL), Average Speed of Answer (ASA), and Adherence to Schedule (ATS) using WFM tools like Verint, Speakeasy, PLX dashboards and Google Sheets.
GENPACT
Feb 20201 yr 5 mosJun 2021

Hyderabad, Telangana, India

Expert in auditing and reporting, root cause analysis (RCA), and performance improvement plans to drive operational excellence and service quality. With a strong foundation in quality management systems, Six Sigma, data mining, and process optimization.

Education

Hemvati Nandan Bahuguna Garhwal University (HNBGU)

Master's degree, Biotechnology

Hemvati Nandan Bahuguna Garhwal University (HNBGU)

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Headline

Front Line Manager - Operations at Genpact

Location

Noida

Work experience

Front Line Manager at GENPACT, Jul 2023 - Present · 3 yrs, Gurugram, Haryana, India, Working as a Front Line Manager with expertise in team leadership, performance management, and focused on driving operational excellence, improving team performance through coaching and training, and optimizing processes to exceed service level targets. Passionate about fostering a collaborative environment that empowers new generation to deliver top-tier outcomes.

Scheduler l Real Time Analyst at GENPACT, Jul 2021 - Jun 2023 · 2 yrs, Hyderabad, Telangana, India, Great with workforce optimization, intraday forecasting, and real-time performance monitoring to ensure that service levels are consistently met. With a strong focus on KPIs such as Service Level (SL), Average Speed of Answer (ASA), and Adherence to Schedule (ATS) using WFM tools like Verint, Speakeasy, PLX dashboards and Google Sheets.

Quality Analyst at GENPACT, Feb 2020 - Jun 2021 · 1 yr 5 mos, Hyderabad, Telangana, India, Expert in auditing and reporting, root cause analysis (RCA), and performance improvement plans to drive operational excellence and service quality. With a strong foundation in quality management systems, Six Sigma, data mining, and process optimization.

Education

Master's degree, Biotechnology, Hemvati Nandan Bahuguna Garhwal University (HNBGU)

Ayushi Yadav - Front Line Manager in Noida | Tal