Headline

Conversational AI | NLP | LLM | GEN AI | CCaaS | Amazon Connect | Lex | Lambda | IVR | Chatbots

About

I’m a Conversational AI Developer with 3 years of experience designing and deploying intelligent chatbot and contact center solutions. My work focuses on Amazon Lex V2, Amazon Connect, and AWS Lambda, where I build natural voice and chat experiences, automate workflows, and integrate backend systems to deliver real business impact. Over time, I’ve worked on projects ranging from custom CCP (Contact Control Panel) design and CloudFormation-based automation to reporting workflows with dynamic email delivery. These experiences have helped me grow from writing Lambda functions to shaping end-to-end customer engagement platforms. What excites me most is the intersection of Conversational AI and Machine Learning. I’m actively upskilling in NLP, LLMs, and ML engineering, aiming to move into product-based roles where I can apply advanced AI to solve real-world problems at scale. What I bring to the table: • Conversational AI Development (Amazon Lex, Connect, Polly) • AWS Cloud Services (Lambda, S3, CloudFormation, API integrations) • Frontend & Custom UI (React.js for Contact Centers) • Automation, Reporting & Scalability I’m always open to conversations about AI-driven customer experience, contact center innovation, and NLP/ML opportunities.

Location

Bengaluru

AI stack

claude code

github copilot

ChatGPT

Work experience

Software Engineer at Miratech, Nov 2025 - Present · 1 yr 1 mo, Bengaluru

Application Developer at TELUS Digital, Jun 2025 - Nov 2025 · 6 mos, India

Programmer Analyst at Cognizant, Sep 2023 - Jun 2025 · 1 yr 10 mos, Bengaluru, Karnataka, India

Cloud Engineer at Cognizant, Sep 2023 - Jun 2025 · 1 yr 10 mos, Pune, Maharashtra, India

Software Engineer Intern at Cognizant, Mar 2023 - Sep 2023 · 7 mos, Noida, Uttar Pradesh, India

Education

Bachelor of Technology - BTech, Computer Science, GALGOTIA S COLLEGE OF ENGINEERING AND TECHNOLOGY, GREATER NOIDA

10+2, science, Bhagat Public Senior Secondary School,Kota, Rajasthan