---
title: "Ayush Shivali - Director of Product in Bengaluru | Tal"
description: "Meet Ayush Shivali, Director of Product @ Paytm Travel | IIT Guwahati based in Bengaluru. AI stack includes claude code, claude, and cursor."
image: "https://tal.club/meet/ayush-shivali/share-image"
---

# Ayush Shivali on Tal

## Headline

Director of Product @ Paytm Travel \| IIT Guwahati

## About

I’m a product leader in B2C Travel, currently working as Director of Product at Paytm Travel\. At Paytm Flights, I lead product strategy and execution across flights supply systems, Travel Pass, post\-booking experience, automation, and revenue operations\. My charter spans supplier integrations, fare availability, supplier selection, subscription\-led acquisition and retention, customer experience, CST efficiency, finance and reconciliation workflows, and revenue\-leakage controls\. I focus on building scalable travel products and platform capabilities that improve customer experience, drive revenue impact, and create long\-term operating leverage for the business\. My work sits at the intersection of product strategy, growth, engineering, operations, finance, and customer support\. Before Paytm, I worked on lead generation and product growth at Velocity, a revenue\-based financing startup\. Prior to that, I was with MakeMyTrip, where I led product initiatives across Holidays post\-booking experience, CRM tools, and the Visa funnel\. I enjoy solving complex, ambiguous problems with high\-agency teams — especially in domains where product, systems, and operations need to come together to create measurable business and customer impact\. My philosophy of life is simple: “Win from within\.”

## Location

Bengaluru

## AI stack

claude code

claude

cursor

ChatGPT

## Work experience

Director of Product at Paytm, Apr 2026 \- Present · 6 mos, Bengaluru, Leading strategy and execution for Paytm Flights across Air Supply systems, Travel Pass, Post\-Booking Experience, Automation, and Revenue Operations\. Responsible for building scalable flight supply infrastructure, improving supplier efficiency and fare availability, driving subscription\-led acquisition and retention through Travel Pass, automating post\-booking and CST workflows, and strengthening revenue, finance, and reconciliation controls across the Flights business\.

Senior Product Manager at Paytm, Apr 2025 \- Mar 2026 · 1 yr, Bengaluru, Led product strategy and execution across Air Supply, Travel Pass \(subscription\-based product\), and Post\-Booking Experience to drive acquisition, revenue, and retention at Paytm Flights Key Projects: \- Multi\-Supplier Engine for Flights \(for a smarter fare selection\) \- TripJack API Integration & AirIQ Onboarding \(to increase supply inventory & fare availability\) \- Travel Pass B2B Partner Expansion \(to drive user acquisition from beyond the Paytm ecosystem\)

Product Manager II at Paytm, Oct 2023 \- Mar 2025 · 1 yr 6 mos, Bengaluru, Karnataka, India, Led the product for Air Supply, Travel Pass \(subscription\-based product\), and Desktop Funnel Growth at Paytm Flights Key Projects: \- Paytm Travel Integration in Samsung Wallet \(Flight and Bus\) \- Paytm Travel Pass \(subscription\-based product for Flights\) \- Desktop Funnel Revamp \(for a faster and smarter Flight booking experience\)

Growth Product Manager at Velocity, Apr 2023 \- Oct 2023 · 7 mos, Bengaluru, Karnataka, India, Built strategy and pre\-sales funnel & growth for revenue\-based financing vertical of Velocity\.

Product Manager at MakeMyTrip, Jan 2022 \- Sep 2022 · 9 mos, Gurugram, Haryana, India, Led the overall product strategy and roadmap for Holidays Post\-booking experience and Visa business units\. Key Projects: 1\. MakeMyTrip Holidays integration into IndiGo 6E and GoIbibo platforms \(via white\-labelled funnel\) 2\. Cancellation CRM Workflow for Exception Cases \(to reduce the TAT and improve operational efficiency\) 3\. Rule Engine\-driven Queue Management & Allocation \(to optimise CRM agents' bandwidth\)

Associate Product Manager at MakeMyTrip, Jul 2020 \- Dec 2021 · 1 yr 6 mos, Gurgaon, Haryana, India, Responsible for owning & defining solutions for Holidays post\-sales and Visa verticals of MakeMyTrip\. Key Projects: 1\. Self\-service Cancellation and Refund Tracker for customers \(to eliminate agent intervention and improve CX\) 2\. Visa Inventory Ingestion into 200\+ Holidays OBT packages \(to increase Visa visibility in the funnel and improve operational efficiency\) 3\. Automation of manual Post\-Sales Amendment Operations \(to improve operational efficiency\)

## Education

Bachelor of Technology, Electronics and Communication Engineering, Indian Institute of Technology, Guwahati

All India Senior Secondary Certificate Examination \(AISSCE\), Delhi Public School, Dwarka

[View the original profile](https://tal.club/meet/ayush-shivali)

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