Headline

Director of Product @ Paytm Travel | IIT Guwahati

About

I’m a product leader in B2C Travel, currently working as Director of Product at Paytm Travel. At Paytm Flights, I lead product strategy and execution across flights supply systems, Travel Pass, post-booking experience, automation, and revenue operations. My charter spans supplier integrations, fare availability, supplier selection, subscription-led acquisition and retention, customer experience, CST efficiency, finance and reconciliation workflows, and revenue-leakage controls. I focus on building scalable travel products and platform capabilities that improve customer experience, drive revenue impact, and create long-term operating leverage for the business. My work sits at the intersection of product strategy, growth, engineering, operations, finance, and customer support. Before Paytm, I worked on lead generation and product growth at Velocity, a revenue-based financing startup. Prior to that, I was with MakeMyTrip, where I led product initiatives across Holidays post-booking experience, CRM tools, and the Visa funnel. I enjoy solving complex, ambiguous problems with high-agency teams — especially in domains where product, systems, and operations need to come together to create measurable business and customer impact. My philosophy of life is simple: “Win from within.”

Location

Bengaluru

AI stack

claude code

claude

cursor

ChatGPT

Work experience

Director of Product at Paytm, Apr 2026 - Present · 6 mos, Bengaluru, Leading strategy and execution for Paytm Flights across Air Supply systems, Travel Pass, Post-Booking Experience, Automation, and Revenue Operations. Responsible for building scalable flight supply infrastructure, improving supplier efficiency and fare availability, driving subscription-led acquisition and retention through Travel Pass, automating post-booking and CST workflows, and strengthening revenue, finance, and reconciliation controls across the Flights business.

Senior Product Manager at Paytm, Apr 2025 - Mar 2026 · 1 yr, Bengaluru, Led product strategy and execution across Air Supply, Travel Pass (subscription-based product), and Post-Booking Experience to drive acquisition, revenue, and retention at Paytm Flights Key Projects: - Multi-Supplier Engine for Flights (for a smarter fare selection) - TripJack API Integration & AirIQ Onboarding (to increase supply inventory & fare availability) - Travel Pass B2B Partner Expansion (to drive user acquisition from beyond the Paytm ecosystem)

Product Manager II at Paytm, Oct 2023 - Mar 2025 · 1 yr 6 mos, Bengaluru, Karnataka, India, Led the product for Air Supply, Travel Pass (subscription-based product), and Desktop Funnel Growth at Paytm Flights Key Projects: - Paytm Travel Integration in Samsung Wallet (Flight and Bus) - Paytm Travel Pass (subscription-based product for Flights) - Desktop Funnel Revamp (for a faster and smarter Flight booking experience)

Growth Product Manager at Velocity, Apr 2023 - Oct 2023 · 7 mos, Bengaluru, Karnataka, India, Built strategy and pre-sales funnel & growth for revenue-based financing vertical of Velocity.

Product Manager at MakeMyTrip, Jan 2022 - Sep 2022 · 9 mos, Gurugram, Haryana, India, Led the overall product strategy and roadmap for Holidays Post-booking experience and Visa business units. Key Projects: 1. MakeMyTrip Holidays integration into IndiGo 6E and GoIbibo platforms (via white-labelled funnel) 2. Cancellation CRM Workflow for Exception Cases (to reduce the TAT and improve operational efficiency) 3. Rule Engine-driven Queue Management & Allocation (to optimise CRM agents' bandwidth)

Associate Product Manager at MakeMyTrip, Jul 2020 - Dec 2021 · 1 yr 6 mos, Gurgaon, Haryana, India, Responsible for owning & defining solutions for Holidays post-sales and Visa verticals of MakeMyTrip. Key Projects: 1. Self-service Cancellation and Refund Tracker for customers (to eliminate agent intervention and improve CX) 2. Visa Inventory Ingestion into 200+ Holidays OBT packages (to increase Visa visibility in the funnel and improve operational efficiency) 3. Automation of manual Post-Sales Amendment Operations (to improve operational efficiency)

Education

Bachelor of Technology, Electronics and Communication Engineering, Indian Institute of Technology, Guwahati

All India Senior Secondary Certificate Examination (AISSCE), Delhi Public School, Dwarka