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Ayush Mishra

Windows Tech Advisor | Server Admin | AD/GPO | IT Operations Lead | Performance Tuning | RCA | Dump & Log Analysis | Perf Tools

Gurugram

5+ years of work experience

Concentrix
Apr 20251 yr 2 mosPresent

Gurugram, Haryana, India

Managing Windows Server, client systems, and Hyper-V virtualization. Handling AD and GPOs for user and system policies. Troubleshooting Windows performance issues with advanced tools. Monitoring with Perfmon, RAMMap, Poolmon, Process Explorer. Creating and analyzing process dumps and logs. Ensuring system health, uptime, and performance tuning. Handling proactive and reactive support tasks. Case management via DFM and CaseBuddy.
HCLTech
Jan 20241 yr 4 mosApr 2025

Lucknow, Uttar Pradesh, India

Provide solutions for complex hardware and software issues, including desktops, laptops, printers, and peripherals. Troubleshoot operating system (Windows, MacOS) issues and resolve problems related to applications and user accounts. Respond to escalated service desk tickets, providing support for hardware and software through remote support. Install, configure, and update operating systems and software applications. Assist with setting up new workstations, ensuring the necessary software and tools are available to end users. Maintain documentation for troubleshooting procedures and solutions to common technical problems. Keep detailed records of support requests, resolutions, and system configurations. Perform regular maintenance and updates on workstations and associated devices. Monitor and ensure antivirus software and patches are up-to-date. Escalate critical issues to L3 support or the appropriate department when necessary. Identify areas for improvement in IT processes and recommend solutions to optimize user support and system performance. Ensure that all systems comply with company policies and security standards. Ensure users understand basic troubleshooting steps and provide knowledge-sharing sessions to L1 resources when needed.
HCLTech
Aug 20221 yr 6 mosJan 2024

India

Career Break
Jun 20223 mosAug 2022

Kanpur, Uttar Pradesh, India

I had a break during this period because of some health issues.
Vraddhi Business Solutions
Nov 20218 mosJun 2022

Kanpur Nagar, Uttar Pradesh, India

Education

BRAHMANAND P.G. COLLEGE,

Bachelor of Science, Mathematics and Physics

BRAHMANAND P.G. COLLEGE,

20183 yrs2021

INTERMEDIATE, Biology/Biological Sciences, General

GGIC Chunniganj Kanpur

20201 yr2021

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Headline

Windows Tech Advisor | Server Admin | AD/GPO | IT Operations Lead | Performance Tuning | RCA | Dump & Log Analysis | Perf Tools

About

Senior Technical Advisor – Lead/Operations Experienced IT professional with strong expertise in managing Windows Server, Hyper-V, Active Directory, and Group Policy Objects (GPOs). Proficient in diagnosing and resolving complex system issues, including boot failures, high CPU/memory usage, and system hangs. Skilled in performance tuning and analysis using advanced tools such as Perfmon, RAMMap, and others. Demonstrated excellence in case management and documentation using platforms like DFM and CaseBuddy

Location

Gurugram

Work experience

Sr. Technical Advisor - Lead/Operations at Concentrix, Apr 2025 - Present · 1 yr 2 mos, Gurugram, Haryana, India, Managing Windows Server, client systems, and Hyper-V virtualization. Handling AD and GPOs for user and system policies. Troubleshooting Windows performance issues with advanced tools. Monitoring with Perfmon, RAMMap, Poolmon, Process Explorer. Creating and analyzing process dumps and logs. Ensuring system health, uptime, and performance tuning. Handling proactive and reactive support tasks. Case management via DFM and CaseBuddy.

Senior Analyst at HCLTech, Jan 2024 - Apr 2025 · 1 yr 4 mos, Lucknow, Uttar Pradesh, India, Provide solutions for complex hardware and software issues, including desktops, laptops, printers, and peripherals. Troubleshoot operating system (Windows, MacOS) issues and resolve problems related to applications and user accounts. Respond to escalated service desk tickets, providing support for hardware and software through remote support. Install, configure, and update operating systems and software applications. Assist with setting up new workstations, ensuring the necessary software and tools are available to end users. Maintain documentation for troubleshooting procedures and solutions to common technical problems. Keep detailed records of support requests, resolutions, and system configurations. Perform regular maintenance and updates on workstations and associated devices. Monitor and ensure antivirus software and patches are up-to-date. Escalate critical issues to L3 support or the appropriate department when necessary. Identify areas for improvement in IT processes and recommend solutions to optimize user support and system performance. Ensure that all systems comply with company policies and security standards. Ensure users understand basic troubleshooting steps and provide knowledge-sharing sessions to L1 resources when needed.

IT Analyst at HCLTech, Aug 2022 - Jan 2024 · 1 yr 6 mos, India

Health and well-being at Career Break, Jun 2022 - Aug 2022 · 3 mos, Kanpur, Uttar Pradesh, India, I had a break during this period because of some health issues.

HR Recruiter at Vraddhi Business Solutions, Nov 2021 - Jun 2022 · 8 mos, Kanpur Nagar, Uttar Pradesh, India

Education

Bachelor of Science, Mathematics and Physics, BRAHMANAND P.G. COLLEGE,

INTERMEDIATE, Biology/Biological Sciences, General, GGIC Chunniganj Kanpur

Ayush Mishra - Sr. Technical Advisor - Lead/Operations in Gurugram | Tal