Ayush Kumar Baluni

4+ years of work experience

Apr 20224 yrs 1 moPresent

Pune, Maharashtra, India

- Supported change communications and operational transformation initiatives for a US-based global client, ensuring smooth adoption of process and technology changes. - Executed internal and client-facing communications to inform stakeholders about incidents, process updates, and business impact, aligned with defined communication strategies. - Collaborated with cross-functional and global stakeholders to manage expectations, drive issue resolution, and maintain service continuity. - Developed communication assets including knowledge base articles, training documentation, SOPs, and presentations to support new workflows and ways of working. - Leveraged ServiceNow (ITSM) to manage incidents, track change-related communications, and ensure SLA compliance with zero breaches. - Conducted daily stakeholder interactions with end users and client teams, providing clear messaging, troubleshooting guidance, and routing communication to relevant teams. - Contributed to continuous improvement initiatives by identifying communication gaps, enhancing documentation quality, and supporting team enablement through structured KT sessions.

Jun 20243 mosAug 2024

Pune, Maharashtra, India

• Secured funding for the foundation through targeted fundraising efforts. • Collected and organized contact information for 100+ companies, including HR email addresses and phone numbers, to support future outreach initiatives. • Conducted community outreach by visiting various areas to gather insights on local issues and concerns faced by residents. • Gain knowledge of B2C model of Non-profit organisation.