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Ayush Banerjee

Product Manager, B2B SaaS | Ex Chief of Staff | ISB

Bengaluru

6+ years of work experience

DevRev
May 20242 y 4 moPresent

Bangalore

1. Led knowledge agent from 0 to 1; deployed across 8 enterprise customers; increased ticket deflection by 15% 2. Led support agent from 0 to 1; deployed across 3 enterprise customers; reducing ticket resolution time by 2 hours per ticket 3. Revenue - Led product expansion to multi language & multi brand capability enabling product sales to global businesses based out of US, Europe, Australia & India 4. GTM - Led coexistence agent from 0 to 1 to enable faster time to value for enterprise prospects in their existing system of record (example - Salesforce)
Feb 20243 mosApr 2024

1. Worked with chief of staff / founders office / program management aspirants to land a target role in startups 2. Worked with startups to recruit for chief of staff / founders office / program management (JD creation, sourcing, interviews & offer letter release)
Pepper Content
Jul 20229 mosMar 2023

Mumbai, Maharashtra, India

1. Finance - Reduced cash burn by automating the collections process & increasing cash realization + optimized expenses by negotiating with vendors 2. Compliance - Took end to end ownership of ensuring ESOP compliance is met for all team members including issuance of letters & giving visibility on ESOP value to each team member (200+ member team) 3. Legal - increased revenue /month by automating the legal onboarding process & increasing the contracts signed off per month 4. HR - acted as the hiring manager for director of finance and finance manager. Created JDs, assisted in sourcing profiles & took R1 interviews Team Management - Managed 6-10 member cross functional teams depending on project requirement
Growisto
Jan 20193 yrs 6 mosJun 2022

Mumbai, Maharashtra, India

1. Operations - Improved revenue generated per employee via process optimization 2. Marketing - Setup lead generation campaigns via newsletters, webinars and email campaigns 3. Expansion - Registered firm in Delaware and setup processes to cover compliance 4. HR - Improved offer : join ratio in tech hiring, recruited candidates for roles across functions 5. Finance - Managed monthly cash flow, created and tracked annual operating budgets and setup processes to check costs every month Team Management - Managed 8 member team for cross functional projects Mentored 2 members on end to end basis for 2 years covering professional growth, performance reviews and appraisals

Ayush’s AI Stack

anthropic apis
anthropic apis
claude code
claude code
claude
claude
n8n
n8n
openai
openai
claudecode
claudecode

Education

Indian School of Business

PGP

Indian School of Business

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Bachelor of Science, Economics

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

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Headline

Product Manager, B2B SaaS | Ex Chief of Staff | ISB

About

I build products to help enterprise & medium scale customer support teams do their work more efficiently & resolve customer problems. At DevRev, I've shipped agents that keep documentation current automatically, reduce ticket volume, and help support teams hit SLA targets. I also led the product's expansion into multi-language and multi-brand, opening up sales to customers in the US, Europe, Australia, and India. Before PM, I was Chief of Staff at 2 startups --> Pepper Content and Growisto — where I owned finance, legal, compliance, HR, and GTM initiatives directly. Drop me a line: ayushbanerjee386@gmail.com

Location

Bengaluru

AI stack

anthropic apis

claude code

claude

n8n

openai

claudecode

Work experience

Senior Product Manager at DevRev, May 2024 - Present · 2 y 4 mo, Bangalore, 1. Led knowledge agent from 0 to 1; deployed across 8 enterprise customers; increased ticket deflection by 15% 2. Led support agent from 0 to 1; deployed across 3 enterprise customers; reducing ticket resolution time by 2 hours per ticket 3. Revenue - Led product expansion to multi language & multi brand capability enabling product sales to global businesses based out of US, Europe, Australia & India 4. GTM - Led coexistence agent from 0 to 1 to enable faster time to value for enterprise prospects in their existing system of record (example - Salesforce)

Project at The Right Hand Project, Feb 2024 - Apr 2024 · 3 mos, 1. Worked with chief of staff / founders office / program management aspirants to land a target role in startups 2. Worked with startups to recruit for chief of staff / founders office / program management (JD creation, sourcing, interviews & offer letter release)

Chief of Staff at Pepper Content, Jul 2022 - Mar 2023 · 9 mos, Mumbai, Maharashtra, India, 1. Finance - Reduced cash burn by automating the collections process & increasing cash realization + optimized expenses by negotiating with vendors 2. Compliance - Took end to end ownership of ensuring ESOP compliance is met for all team members including issuance of letters & giving visibility on ESOP value to each team member (200+ member team) 3. Legal - increased revenue /month by automating the legal onboarding process & increasing the contracts signed off per month 4. HR - acted as the hiring manager for director of finance and finance manager. Created JDs, assisted in sourcing profiles & took R1 interviews Team Management - Managed 6-10 member cross functional teams depending on project requirement

Chief of Staff at Growisto, Jan 2019 - Jun 2022 · 3 yrs 6 mos, Mumbai, Maharashtra, India, 1. Operations - Improved revenue generated per employee via process optimization 2. Marketing - Setup lead generation campaigns via newsletters, webinars and email campaigns 3. Expansion - Registered firm in Delaware and setup processes to cover compliance 4. HR - Improved offer : join ratio in tech hiring, recruited candidates for roles across functions 5. Finance - Managed monthly cash flow, created and tracked annual operating budgets and setup processes to check costs every month Team Management - Managed 8 member team for cross functional projects Mentored 2 members on end to end basis for 2 years covering professional growth, performance reviews and appraisals

Education

PGP, Indian School of Business

Bachelor of Science, Economics, SVKM's Narsee Monjee Institute of Management Studies (NMIMS)