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Ayush Gupta

Senior Operations Analyst at Natwest Group | Managing Fund Transfers & Investigations | Training, Process Optimization, and Deadline Management | Committed to Streamlining Workflows & Improving Client Experiences.

South Delhi

5+ years of work experience

NatWest Group
Sep 20223 yrs 10 mosPresent

Gurugram, Haryana, India · Hybrid

Conducted regular analysis of customer transactions and account activity to detect potential fraudulent behavior, including high-frequency transactions, unusual spending patterns, and large or suspicious withdrawals. Identified high-risk accounts, services, and geographic regions prone to fraud, and recommended proactive prevention strategies to reduce exposure. Conducted thorough fraud investigations by reviewing transaction histories, analyzing financial data, interviewing relevant parties, and collaborating with internal teams and external regulatory bodies. Documented findings in detailed reports and escalated significant fraud incidents to senior management and regulatory authorities for appropriate action. Researched, analyzed, and reported on banking customers’ account portfolios to assess financial behavior and potential risk exposure. Delivered successful customer and business outcomes by processing, authorizing, and investigating transaction incidents in alignment with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Implemented robust fraud detection protocols to minimize financial losses and safeguard against fraudulent activities.
NatWest Group
Oct 20222 yrs 2 mosNov 2024

Gurugram, Haryana, India · Hybrid

• Ensure investigations and transactions are processed in accordance with documented procedures • Undertake various functions within the team and ensure that all relevant deadlines and stipulated controls are met. • Analyze information to determine accuracy and completeness of data. • Assist in the training/education of other members in job functions/procedures relating to the unit. • Process any required back-up tasks relating to production, identifying ways to improve current work practices. • Review, research and pass manual entries to resolve funds transfer inquiries. • Interact with Clients or Client Service team as and when required to provide or receive update on fund transfer inquiries.
Precision Pyramid Private Limited
Sep 20211 yr 1 moSep 2022

Delhi, India

PayMe India
Jun 20213 mosAug 2021

Noida, Uttar Pradesh, India

SPADE Event Management Company
Jun 20203 mosAug 2020

Gurugram, Haryana, India

SPADE Event Management Services Private Limited
Jun 20203 mosAug 2020

Performed SEO analysis on the SPADE EMS website and its client websites using tools such as SEOptimer and Ubersuggest. Prepared comprehensive reports with actionable insights for the development team to enhance website performance and search engine visibility. Keyword Analysis which includes analysis of Short, Chunky & Long Tail Keywords. Consumer Handling on Social Media Platforms of SPADE EMS. Effectively increased social media engagement through strategic, trend-driven content creation aligned with audience preferences and brand goals.

Education

Apeejay school of management

Master of Business Administration

Apeejay school of management

20192 yrs2021
Apeejay school of management

Post Graduate Diploma In Management, Marketing,Finance

Apeejay school of management

20192 yrs2021

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Headline

Senior Operations Analyst at Natwest Group | Managing Fund Transfers & Investigations | Training, Process Optimization, and Deadline Management | Committed to Streamlining Workflows & Improving Client Experiences.

Location

South Delhi

Work experience

Senior Operations Analyst at NatWest Group, Sep 2022 - Present · 3 yrs 10 mos, Gurugram, Haryana, India · Hybrid, Conducted regular analysis of customer transactions and account activity to detect potential fraudulent behavior, including high-frequency transactions, unusual spending patterns, and large or suspicious withdrawals. Identified high-risk accounts, services, and geographic regions prone to fraud, and recommended proactive prevention strategies to reduce exposure. Conducted thorough fraud investigations by reviewing transaction histories, analyzing financial data, interviewing relevant parties, and collaborating with internal teams and external regulatory bodies. Documented findings in detailed reports and escalated significant fraud incidents to senior management and regulatory authorities for appropriate action. Researched, analyzed, and reported on banking customers’ account portfolios to assess financial behavior and potential risk exposure. Delivered successful customer and business outcomes by processing, authorizing, and investigating transaction incidents in alignment with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Implemented robust fraud detection protocols to minimize financial losses and safeguard against fraudulent activities.

Operations Analyst at NatWest Group, Oct 2022 - Nov 2024 · 2 yrs 2 mos, Gurugram, Haryana, India · Hybrid, • Ensure investigations and transactions are processed in accordance with documented procedures • Undertake various functions within the team and ensure that all relevant deadlines and stipulated controls are met. • Analyze information to determine accuracy and completeness of data. • Assist in the training/education of other members in job functions/procedures relating to the unit. • Process any required back-up tasks relating to production, identifying ways to improve current work practices. • Review, research and pass manual entries to resolve funds transfer inquiries. • Interact with Clients or Client Service team as and when required to provide or receive update on fund transfer inquiries.

Business Development Executive at Precision Pyramid Private Limited, Sep 2021 - Sep 2022 · 1 yr 1 mo, Delhi, India

Digital Marketing Intern at PayMe India, Jun 2021 - Aug 2021 · 3 mos, Noida, Uttar Pradesh, India

Digital Marketing Intern at SPADE Event Management Company, Jun 2020 - Aug 2020 · 3 mos, Gurugram, Haryana, India

Digital Marketing Intern at SPADE Event Management Services Private Limited, Jun 2020 - Aug 2020 · 3 mos, Performed SEO analysis on the SPADE EMS website and its client websites using tools such as SEOptimer and Ubersuggest. Prepared comprehensive reports with actionable insights for the development team to enhance website performance and search engine visibility. Keyword Analysis which includes analysis of Short, Chunky & Long Tail Keywords. Consumer Handling on Social Media Platforms of SPADE EMS. Effectively increased social media engagement through strategic, trend-driven content creation aligned with audience preferences and brand goals.

Education

Master of Business Administration, Apeejay school of management

Post Graduate Diploma In Management, Marketing,Finance, Apeejay school of management