Headline

Business Operations - Order Management || Operation and Supply Chain Management || Global Customer Delight || Galaxy Surfactants Limited || CRM || Data Driven Operations

About

Supply Chain and Operations professional with experience in managing end-to-end order execution, S&OP alignment, vendor coordination, and cross- functional operations across domestic and international markets. Currently responsible for managing 45+ international and 80+ domestic transactions per month, ensuring alignment between demand, supply planning, and delivery timelines through close collaboration between planning, logistics and commercial teams. Strong exposure to sales and operations planning (S&OP), shipment planning, vendor coordination and global trade operations, including multiple incoterms and payment structures. Focused on improving operational efficiency, optimizing logistics cost, and enhancing service performance through data driven decision making and process improvements. Key highlights - Manages 130+ global and domestic transactions per month ensuring seamless execution with high accuracy Supported S&OP planning cycle by aligning order confirmation with supply planning and demand forecast Optimized logistics through load consolidation, improving cost efficiency.. Implemented process improvement in SAP and Salesforce

Location

Kanpur

Work experience

Senior Executive at Galaxy Surfactants Limited, Mar 2025 - Present · 1 yr 4 mos, Driving operational excellence across domestic and export order execution by aligning customer demand with supply planning and logistics operations. Responsibility and Achievements - Manage end-to - end execution of domestic and export orders ensuring alignment with S&OP plan and supply availability. Drive improvement in customer delivery index for domestic and export customers including some of the Key accounts like Reckitt, Sharon, Thor. Conduct monthly and bi-monthly customer alignment calls to improve service visibility , delivery planning and relationship management. Ensuring order hygiene through daily monitoring of S&OP actions , dispatch schedules and sap updates Manga documentation accuracy including shipping instructions, commercial documents, LC documentation and shipment communication. Coordinate with logistics partners, freight forwarder, and internal teams to ensure on-time shipment execution and minimize operational disruptions. Participate in RPA, Power BI, and automation initiatives to improve reporting efficiency and operational visibility. Develop and maintain MIS dashboard and reporting to support decision making and operational tracking Support customer satisfaction initiatives by ensuring error free documentation and proactive communication.

Management Trainee at Galaxy Surfactants Limited, Mar 2024 - Feb 2025 · 1 yr, Completed a structural training program in supply chain operations, gaining hands-on exposure to order lifecycle management, export documentation and cross functional coordination across planning, logistics and commercial teams. Responsibilities and Achievements - Supported execution of domestic and export orders by coordinating with planning, logistics and warehouse teams to ensure timely dispatch and delivery. Managed customer communication for order confirmation, dispatch updates and documentation ensuring transparency in delivery timelines Monitored order confirmation index and assisted in marinating order hygiene through timely updates in Salesforce and SAP. Assisted in preparation of order status report to provide customer visibility on pending orders and dispatch schedules Gained exposure to global trade processes including incoterms, export documentation, and letter of credit transactions. Supported shipment planning activities and learned container utilization principles for efficient logistics execution. Collaborated with cross - functional teams to understand end-to-end supply chain workflows contributed to operational improvements by identifying process gaps and supporting implementation of system-based workflows in salesforce.

Operations Head at UBS Sports Club, Mar 2023 - Mar 2024 · 1 yr 1 mo, Karjat, Maharashtra, India

Member at UBS Sports Club, Aug 2022 - Apr 2023 · 9 mos, Karjat, Maharashtra, India

Warehouse Operations Intern at FM Logistic India, May 2023 - Jun 2023 · 2 mos, Maharashtra, India

Member of Entrepreneurship Development Cell at Entrepreneurship Development Cell, Sep 2022 - May 2023 · 9 mos, Karjat, Maharashtra, India

Operations Intern at Sambodhi Research and Communications Pvt. Ltd., Feb 2023 - Feb 2023 · 1 mo, Noida, Uttar Pradesh, India

Education

PGDM+GMP(UNIVERSITY OF ECONOMICS, BULGARIA), UAi - School of Management

Bachelor of Business Administration - BBA, Business Administration and Management, General, JAGRAN COLLEGE OF ARTS, SCIENCE & COMMERCE, JUHI,