Headline

Team Lead | Product Support & Operations | Credit Bureau, Risk & Anti-Fraud Expert | Driving Process Excellence & Strategic Solutions | CRIF India

About

Team Lead with 7+ years of experience in Product Support and Operations within credit bureau, risk, and anti-fraud domains. Skilled in leading high-performing teams, managing incident resolution, and driving operational efficiency through automation and process improvements. Experienced in stakeholder collaboration, product enhancement, and regulatory compliance. Passionate about continuous improvement, team development, and delivering business-aligned solutions.

Location

Pune

Work experience

Team Lead at CRIF India, Apr 2024 - Present · 2 yrs 4 mos, Pune, Maharashtra, India, Lead a team of 10+ associates at CRIF India, overseeing day-to-day operations and ensuring service delivery aligns with SLAs and quality benchmarks. Conduct regular performance reviews, provide feedback, and develop training programs to enhance team skills. Collaborate with cross-functional teams to streamline processes and enhance service delivery.

Product Specialist at CRIF India, Nov 2018 - Mar 2024 · 5 yrs 5 mos, Pune District, - Acted as a subject matter expert for assigned products, providing functional and technical support to internal teams and external clients. - Translated business requirements into product features and enhancements in coordination with product, technology, and operations teams. - Conducted end-to-end testing (UAT, BAT, API) to validate product functionalities and ensure high-quality deliverables. - Handled client onboarding and product implementation, ensuring smooth integration with B2B/B2C systems and platforms. - Reviewed and contributed to business requirement documents (BRDs), test cases, and product specifications. - Supported change management processes by raising change requests, validating fixes, and coordinating release deployments. - Collaborated with cross-functional stakeholders to troubleshoot product issues, resolve queries, and deliver timely resolutions. - Monitored product performance, captured client feedback, and recommended improvements to enhance user experience. - Conducted product training sessions and prepared user documentation for internal and client teams. - Ensured compliance with internal policies and regulatory standards during product design, deployment, and maintenance.

Intern at CRIF India, Apr 2018 - Oct 2018 · 7 mos, Pune, Maharashtra, India

Education

Bachelor of Engineering (BE), Information Technology, DYPIET, Pimpri, Pune

Science, St. Xavier Convent School, Jammu