Ayman Firdous profile photo 1 on Tal

Ayman Firdous

Senior Executive @ CometChat ©️ | SaaS Technical Support | APIs | Client Solutions | Ex-Revoluter🚀 | Ex-Amazonion 🅰️ | CX, Operations & Scalable Support Systems

Nagpur

2+ years of work experience

Freelance
- NowPresent

Wrote persuasive and engaging copy for digital content, social media, and promotional campaigns. Created clear, audience-focused messaging to improve engagement and brand communication. Adapted writing style based on target audience and platform requirements. Collaborated on content ideas, headlines, and campaign messaging to support marketing goals. Edited and optimized content for readability, tone, and consistency.
CometChat
Jan 20266 mosPresent

United States

Providing technical support for SaaS communication platforms, troubleshooting API, SDK, and application issues, and ensuring reliable, high-quality customer experiences.
CometChat
Jan 20265 mosMay 2026

Provided support for SaaS platform users by resolving account, product configuration, and platform-related issues. Assisted customers with onboarding, verification-related queries, and account troubleshooting processes. Investigated customer-reported issues and escalated complex cases to engineering and internal operations teams. Maintained detailed documentation of customer interactions, issue resolution steps, and internal workflows. Collaborated with cross-functional teams to improve operational efficiency and customer experience. Worked in a fast-paced remote environment while maintaining SLA and quality standards.
Revolut
Aug 20256 mosJan 2026

London Area, United Kingdom

Support Specialist – Business | Revolut Contributing to safeguarding business accounts by investigating operational challenges, identifying potential risks, and ensuring compliance with financial regulations. Skilled in analyzing patterns, mitigating fraud-related concerns, and collaborating with cross-functional teams to enhance secure and seamless client experiences in a high-growth fintech environment.
Amazon
May 20241 yr 4 mosAug 2025

United States

Amazon
May 20241 yr 4 mosAug 2025

Handled 80–100+ customer interactions daily through chat and email support channels. Assisted customers with account access, identity-related concerns, and account recovery processes. Followed internal procedures to investigate account issues and escalate sensitive cases appropriately. Maintained high customer satisfaction and first-contact resolution metrics in a high-volume environment. Documented customer interactions accurately and ensured compliance with operational guidelines.

Education

Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur

Bachelor of Engineering - BE, Computer Science engineering

Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur

20204 yrs2024

High School Diploma, General Studies

St. Joseph's Convent Jr College

20182 yrs2020

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Headline

Senior Executive @ CometChat ©️ | SaaS Technical Support | APIs | Client Solutions | Ex-Revoluter🚀 | Ex-Amazonion 🅰️ | CX, Operations & Scalable Support Systems

About

Results-driven professional with experience across high-growth tech and fintech environments. Skilled in customer experience, operations, and cross-functional collaboration to drive impact at scale. Known for problem-solving, process improvement, and handling high-stakes customer scenarios with precision. Experienced in working with global teams, fast-paced targets, and data-driven decision-making. Passionate about building reliable, user-focused solutions and continuously leveling up technical expertise. Currently focused on creating meaningful impact in a product-led, innovation-driven organization.

Location

Nagpur

Work experience

Copywriter at Freelance, Wrote persuasive and engaging copy for digital content, social media, and promotional campaigns. Created clear, audience-focused messaging to improve engagement and brand communication. Adapted writing style based on target audience and platform requirements. Collaborated on content ideas, headlines, and campaign messaging to support marketing goals. Edited and optimized content for readability, tone, and consistency.

Senior Executive at CometChat, Jan 2026 - Present · 6 mos, United States, Providing technical support for SaaS communication platforms, troubleshooting API, SDK, and application issues, and ensuring reliable, high-quality customer experiences.

Customer Support Executive at CometChat, Jan 2026 - May 2026 · 5 mos, Provided support for SaaS platform users by resolving account, product configuration, and platform-related issues. Assisted customers with onboarding, verification-related queries, and account troubleshooting processes. Investigated customer-reported issues and escalated complex cases to engineering and internal operations teams. Maintained detailed documentation of customer interactions, issue resolution steps, and internal workflows. Collaborated with cross-functional teams to improve operational efficiency and customer experience. Worked in a fast-paced remote environment while maintaining SLA and quality standards.

Support Specialist at Revolut, Aug 2025 - Jan 2026 · 6 mos, London Area, United Kingdom, Support Specialist – Business | Revolut Contributing to safeguarding business accounts by investigating operational challenges, identifying potential risks, and ensuring compliance with financial regulations. Skilled in analyzing patterns, mitigating fraud-related concerns, and collaborating with cross-functional teams to enhance secure and seamless client experiences in a high-growth fintech environment.

Customer Service Associate at Amazon, May 2024 - Aug 2025 · 1 yr 4 mos, United States

Customer Service Specialist at Amazon, May 2024 - Aug 2025 · 1 yr 4 mos, Handled 80–100+ customer interactions daily through chat and email support channels. Assisted customers with account access, identity-related concerns, and account recovery processes. Followed internal procedures to investigate account issues and escalate sensitive cases appropriately. Maintained high customer satisfaction and first-contact resolution metrics in a high-volume environment. Documented customer interactions accurately and ensured compliance with operational guidelines.

Education

Bachelor of Engineering - BE, Computer Science engineering, Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur

High School Diploma, General Studies, St. Joseph's Convent Jr College