---
title: "Ayesha Jabeen - Quality Analyst in Hyderabad | Tal"
description: "Meet Ayesha Jabeen, MBA | Quality Analyst at Amazon | Compliance, Audits & Process Improvement | Pursuing Business Analyst & Data Analytics Certification based in Hyderabad."
image: "https://tal.club/meet/ayesha-jabeen-1/share-image"
---

# Ayesha Jabeen on Tal

## Headline

MBA \| Quality Analyst at Amazon \| Compliance, Audits & Process Improvement \| Pursuing Business Analyst & Data Analytics Certification

## Location

Hyderabad

## Work experience

Quality Analyst at Amazon, Aug 2024 \- Present · 1 yr 8 mos, I audit customer interactions across 6 global marketplaces America , Asia Pacific , Europe & Middle East and India with a specific focus on CAP \(Customer Abuse Prevention\)\. I analyze cases to find policy abuse and concession leakage\.I perform deep\-dive analysis into these defects and synthesize the findings into data\-driven reports, providing the operations teams with the critical feedback necessary to improve compliance

Resolution Specialist at Amazon, Feb 2024 \- Aug 2024 · 7 mos, Resolution Specialist \(Interim\) ​As a Resolution Specialist for CAP, I handled the most difficult and high\-risk cases for the Indian marketplace\. I was responsible for making tough decisions on whether to grant or deny concessions based on customer behavior history\. I had to balance 'Customer Obsession' with 'Account Integrity' to prevent business loss\.

Customer Service Associate at Amazon, Aug 2022 \- Feb 2024 · 1 yr 7 mos, I started my journey in the CAP \(Customer Abuse Prevention\) department, handling multi\-channel contacts for the North American market\. I learned how to identify early signs of policy abuse and how to communicate firmly but professionally with customers regarding Amazon’s guidelines

Accountant at MS Education Academy, Sep 2018 \- Dec 2021 · 3 yrs 4 mos, Hyderabad, Telangana, India, Data Management & CRM: Managed and validated student records within a CRM system, ensuring 100% accuracy in data entry and eligibility verification\. ​MIS Reporting: Developed and maintained MIS reports and fee\-due statements to provide leadership with visibility into institutional revenue and outstanding balances\. ​Financial Analysis: Categorized and processed student concessions and scholarship applications, performing Gap Analysis to ensure compliance with academy policies\. ​Process Oversight: Managed cash book reconciliations and physical\-to\-digital data audits, maintaining high standards of financial transparency\.

## Education

Master of Business Administration \- MBA, Accounting and Finance, Osmania University, Hyderabad

Certification in Business & Data Analytics, Business Analysis and Agile Methodologies, Full stack academy

[View the original profile](https://tal.club/meet/ayesha-jabeen-1)

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