Ayesha Jabeen
MBA | Quality Analyst at Amazon | Compliance, Audits & Process Improvement | Pursuing Business Analyst & Data Analytics Certification
Hyderabad
7+ years of work experience
Aug 20241 yr 8 mosPresent
I audit customer interactions across 6 global marketplaces America , Asia Pacific , Europe & Middle East and India with a specific focus on CAP (Customer Abuse Prevention). I analyze cases to find policy abuse and concession leakage.I perform deep-dive analysis into these defects and synthesize the findings into data-driven reports, providing the operations teams with the critical feedback necessary to improve compliance
Feb 20247 mosAug 2024
Resolution Specialist (Interim)
As a Resolution Specialist for CAP, I handled the most difficult and high-risk cases for the Indian marketplace. I was responsible for making tough decisions on whether to grant or deny concessions based on customer behavior history. I had to balance 'Customer Obsession' with 'Account Integrity' to prevent business loss.
Aug 20221 yr 7 mosFeb 2024
I started my journey in the CAP (Customer Abuse Prevention) department, handling multi-channel contacts for the North American market. I learned how to identify early signs of policy abuse and how to communicate firmly but professionally with customers regarding Amazon’s guidelines
Sep 20183 yrs 4 mosDec 2021
Hyderabad, Telangana, India
Data Management & CRM: Managed and validated student records within a CRM system, ensuring 100% accuracy in data entry and eligibility verification.
MIS Reporting: Developed and maintained MIS reports and fee-due statements to provide leadership with visibility into institutional revenue and outstanding balances.
Financial Analysis: Categorized and processed student concessions and scholarship applications, performing Gap Analysis to ensure compliance with academy policies.
Process Oversight: Managed cash book reconciliations and physical-to-digital data audits, maintaining high standards of financial transparency.
Education
Master of Business Administration - MBA, Accounting and Finance
Osmania University, Hyderabad
20221 yr2023
Certification in Business & Data Analytics, Business Analysis and Agile Methodologies
Full stack academy
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