Ayan Mirza profile photo 1 on Tal

Ayan Mirza

enthusiastic and passionate about my work.

Bhopal

3+ years of work experience

Continnum, Inc.
May 20261 moPresent

Indore, Madhya Pradesh, India

I'm responsible to train an IVR model to chat or speak with the real customer and help him to different between the utterance he faces during the Live call.
Risebird
Nov 20241 yr 7 mosPresent

Bengaluru, Karnataka, India

my role is to assist the interviewer and to provide resolutions if they encounter any issue during the interview I am responsible to make sure the interview process is smooth and fair
Startek
Oct 20255 mosFeb 2026

Lucknow, Uttar Pradesh, India

i was responsible to assist customers regarding their issue with the order they have placed, in case of any delay in delivery, damaged product recieved,and any technical issue they are facing with the electronic item. I was responsible to provide my aid, and ensure customer satisfaction.
Connext
Aug 20231 yr 2 mosSep 2024

United States

• Provided exceptional customer service by handling passenger queries and resolving issues promptly with clear communication. • Ensured smooth process flow by providing detailed information to avoid any resistance in the customer service process.

Education

Master's Degree, Clinical/Medical Laboratory Technician

Jabalpur Municipal Corporation

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Headline

enthusiastic and passionate about my work.

About

As a Customer Service Specialist at Risebird, I ensure the smooth and fair interview process for both interviewers and candidates. I have over 1.5 years of experience in customer service, having worked as a Customer Service Representative at Dyninno Group. There, I provided exceptional customer service by handling passenger queries and resolving issues promptly with clear communication. I also ensured smooth process flow by providing detailed information to avoid any resistance in the customer service process. I am skilled in teamwork, global distribution systems (GDS), and content management systems (CMS). I am passionate about delivering high-quality service and ensuring customer satisfaction.

Location

Bhopal

Work experience

intent Analyst at Continnum, Inc., May 2026 - Present · 1 mo, Indore, Madhya Pradesh, India, I'm responsible to train an IVR model to chat or speak with the real customer and help him to different between the utterance he faces during the Live call.

Customer Service Specialist at Risebird, Nov 2024 - Present · 1 yr 7 mos, Bengaluru, Karnataka, India, my role is to assist the interviewer and to provide resolutions if they encounter any issue during the interview I am responsible to make sure the interview process is smooth and fair

operation executive at Startek, Oct 2025 - Feb 2026 · 5 mos, Lucknow, Uttar Pradesh, India, i was responsible to assist customers regarding their issue with the order they have placed, in case of any delay in delivery, damaged product recieved,and any technical issue they are facing with the electronic item. I was responsible to provide my aid, and ensure customer satisfaction.

Customer Service Representative at Connext, Aug 2023 - Sep 2024 · 1 yr 2 mos, United States, • Provided exceptional customer service by handling passenger queries and resolving issues promptly with clear communication. • Ensured smooth process flow by providing detailed information to avoid any resistance in the customer service process.

Education

Master's Degree, Clinical/Medical Laboratory Technician, Jabalpur Municipal Corporation

Ayan Mirza - intent Analyst in Bhopal | Tal