Ayan Khan profile photo 1 on Tal

Ayan Khan

Results-Driven Service Professional | Focused on Service Quality & Client Loyalty

Nagpur

2+ years of work experience

IndusInd Bank
Feb 20257 mosAug 2025

Nagpur, Maharashtra, India

A Service Delivery Manager in the banking sector plays a pivotal role in ensuring the seamless delivery of banking services to clients while maintaining high standards of quality, efficiency, and customer satisfaction. Your responsibilities include overseeing the execution of banking services, managing day-to-day operations, and ensuring that client expectations are met in terms of service quality and timeliness. You act as the main point of contact between clients and internal teams, coordinating with various departments to resolve issues, improve service delivery processes, and implement solutions for continuous service enhancement.
ICICI Bank
Aug 20231 yr 5 mosDec 2024

Delhi, India

As an Assistant Manager, I am dedicated to driving operational excellence and fostering strong team collaboration to meet organizational goals. With experience in managing day-to-day operations, optimizing workflows, and ensuring high levels of customer satisfaction, I bring a proactive approach to problem-solving and decision-making.
OneInsure
Jun 20233 mosAug 2023

Pune District, Maharashtra, India

As an Insurance Broker Relationship Manager, your role focuses on building and maintaining strong, long-term relationships with clients, ensuring their insurance needs are met with tailored solutions. You act as the primary point of contact for clients, offering expert advice, understanding their unique requirements, and providing personalized insurance products that align with their goals.
FirstCry.com (BrainBees Solutions Pvt. Ltd.)
May 20223 mosJul 2022

Indore, Madhya Pradesh, India

Identify the customer and pitch our products and try to sale the products also taking feedback to the customer.
Unschool
Mar 20223 mosMay 2022

Indore, Madhya Pradesh, India

In unschool where I learn how to promote the product and takeing feedback to the customers and how to pitch the products

Education

Sunstone

Master of Business Administration - MBA, Marketing

Sunstone

20212 yrs2023
Devi Ahilya Vishwavidyalaya

Bachelor of Commerce - BCom, Business/Commerce, General

Devi Ahilya Vishwavidyalaya

20183 yrs2021

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Headline

Results-Driven Service Professional | Focused on Service Quality & Client Loyalty

About

💼 Experienced professional with a strong background in the banking and financial services industry, having worked with leading institutions like IndusInd Bank and ICICI Bank. Over the years, I’ve gained expertise in customer relationship management, sales, operations, and financial services delivery, while consistently meeting targets and ensuring high client satisfaction. 🌟 I bring with me a proven track record of working in fast-paced environments, building trust with clients, and contributing to business growth. 🚀 Currently, I am open and ready to join new opportunities across industries, where I can apply my skills, learn continuously, and add value to the organization.

Location

Nagpur

Work experience

Service Delivery Manager at IndusInd Bank, Feb 2025 - Aug 2025 · 7 mos, Nagpur, Maharashtra, India, A Service Delivery Manager in the banking sector plays a pivotal role in ensuring the seamless delivery of banking services to clients while maintaining high standards of quality, efficiency, and customer satisfaction. Your responsibilities include overseeing the execution of banking services, managing day-to-day operations, and ensuring that client expectations are met in terms of service quality and timeliness. You act as the main point of contact between clients and internal teams, coordinating with various departments to resolve issues, improve service delivery processes, and implement solutions for continuous service enhancement.

Assistant Manager 2 at ICICI Bank, Aug 2023 - Dec 2024 · 1 yr 5 mos, Delhi, India, As an Assistant Manager, I am dedicated to driving operational excellence and fostering strong team collaboration to meet organizational goals. With experience in managing day-to-day operations, optimizing workflows, and ensuring high levels of customer satisfaction, I bring a proactive approach to problem-solving and decision-making.

Relationship Manager at OneInsure, Jun 2023 - Aug 2023 · 3 mos, Pune District, Maharashtra, India, As an Insurance Broker Relationship Manager, your role focuses on building and maintaining strong, long-term relationships with clients, ensuring their insurance needs are met with tailored solutions. You act as the primary point of contact for clients, offering expert advice, understanding their unique requirements, and providing personalized insurance products that align with their goals.

Salesperson at FirstCry.com (BrainBees Solutions Pvt. Ltd.), May 2022 - Jul 2022 · 3 mos, Indore, Madhya Pradesh, India, Identify the customer and pitch our products and try to sale the products also taking feedback to the customer.

Salesperson at Unschool, Mar 2022 - May 2022 · 3 mos, Indore, Madhya Pradesh, India, In unschool where I learn how to promote the product and takeing feedback to the customers and how to pitch the products

Education

Master of Business Administration - MBA, Marketing, Sunstone

Bachelor of Commerce - BCom, Business/Commerce, General, Devi Ahilya Vishwavidyalaya