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Ayan Garai

IT Engineer @WPP | Azure Entra ID, Intune, M365 | macOS & Windows Expert | IT Support | Endpoint | Network Management

Kolkata

3+ years of work experience

WPP
Sep 20259 mosPresent

Kolkata, West Bengal, India

IT Engineer @ WPP | Supporting Creative Operations Across INDIA Azure Intune Admin | Endpoint & Infra Management | Compliance & Security I work in IT operations at WPP. Troubleshoot and resolve 15–20 complex IT issues daily across Windows, macOS, and Linux, frequently addressingnovel problems without predefined SOPs. Plan and coordinate IT infrastructure change management activities, minimizing business disruption and ensuringprecise documentation. Act as primary escalation point for critical P1/P2 incidents, driving rapid resolution and maintaining clearstakeholder communications. Lead continuous improvement initiatives by analyzing recurring issues, developing knowledge base articles, andstreamlining support workflows. Automate repetitive tasks using PowerShell scripts to reduce manual workload and improve operational efficiency. Support and troubleshoot video conferencing platforms (Teams, Zoom, WebEx) and AV equipment to enableseamless enterprise collaboration. Manage user provisioning, license assignments, mailbox configurations, and permissions via Microsoft Entra ID and M365 Admin Center. Monitor Azure and M365 environments, respond to system alerts, and troubleshoot VM, storage, and VPN issues. Train and mentor new team members on troubleshooting, escalation procedures, and ITIL best practices. Collaborate with cross-functional teams and vendors to deliver IT projects and infrastructure improvements.
Kyndryl
Jan 20258 mosAug 2025

Kolkata, West Bengal, India

💼 IT Analyst Onsite at Kyndryl – Supporting WPP India (VML, GroupM, Ogilvy) 📍 Kolkata, India As an IT Analyst supporting top creative agencies under WPP India, I deliver end-to-end IT support, secure device management, and identity/access control using modern enterprise tools like Kandji, Microsoft Intune, Microsoft Entra ID, and Okta. I work closely with client teams and backend IBM operations to ensure seamless IT experiences across locations. 🔧 Responsibilities & Achievements 🎫 Ticketing & SLA Management Handled daily incident/service requests via ServiceNow, ensuring SLA compliance, root cause analysis, and proper ticket closure. 💻 Endpoint & Device Management Managed Mac/Windows devices using Kandji and Intune, including patching, app deployment, compliance checks, and remote troubleshooting. 🔐 Identity & Access Control Provisioned users and managed access with Okta and Microsoft Entra ID, including SSO, MFA, group policies, and permissions. 🌐 Network & Azure Support Resolved LAN/WAN and Azure-integrated issues, supported policy deployments, and ensured smooth connectivity and access. 🤝 Client Collaboration Coordinated with teams across VML, GroupM, and Ogilvy, addressing escalations, gathering requirements, and aligning IT delivery with business needs. 📊 Reporting & Audits Conducted regular audits of open/closed tickets, generated performance reports, and recommended process improvements. 🛠️ Tech Stack Tools: Kandji, Microsoft Intune, Okta, Microsoft Entra ID, ServiceNow, Azure AD, Office 365 Skills: Endpoint Security, IAM, Ticket Management, Cloud Support, RCA, SLA Reporting
CMS IT Services
Nov 20221 yr 8 mosJun 2024

Kolkata, West Bengal, India

💼 Associate Trainee Engineer CMS IT Services Pvt Ltd – UCO Bank SOC Project (Network Engineer, Security Operations L1) 📍 Kolkata, India 🔐 Deployed Network Access Control (NAC) across 3,000+ switches, enhancing security and regulatory compliance. 📊 Monitored Ivanti logs and ARP tables to detect and respond to threats proactively. 🛡️ Configured Access Control Lists (ACLs), SNMP, and RADIUS for secure and role-based network access. 🌐 Managed Cisco, HP, and Tejas switches to ensure uninterrupted network connectivity across bank branches. 🏢 Provided support for Bangalore Data Center and Disaster Recovery (DR) site in Kolkata for critical banking operations. 🔁 Conducted DC-DR failover drills, software upgrades, and switchover testing to ensure system resilience. ⚙️ Worked with load balancing, cluster management, and server backup strategies. 💾 Executed system recovery, patch management, and rollback procedures for version control. 🔌 Managed rack setup, structured cabling, power usage optimization, and asset tracking. 📝 Prepared infrastructure upgrade plans and contributed to comprehensive technical documentation. 🖥️ Desktop Support Engineer LIC India, WBSEDCL, Reliance Nippo 📍 Kolkata, India 👨‍⚕️ Delivered L1/L2 support to end users for hardware issues, operating systems, and LAN/WAN connectivity problems. 🖨️ Installed and configured printers, Microsoft Outlook, and various backup tools to ensure smooth daily operations. 🏥 Maintained hospital IT infrastructure to support uninterrupted patient care and clinical workflows. 💽 Acted as a Backup Poll Engineer, helping ensure data recovery readiness and maintaining backup system reliability.

Education

Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT

Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT

20223 yrs2025

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Headline

IT Engineer @WPP | Azure Entra ID, Intune, M365 | macOS & Windows Expert | IT Support | Endpoint | Network Management

About

Systems Engineer | Keeping Systems Secure & Running Smooth I work in IT operations at WPP - yeah, the world's largest ad company with offices in 100+ countries. My day-to-day? Making sure endpoints, identities, and systems don't break. Microsoft Intune, Azure, Okta, Entra ID - I live in these tools. Before WPP, I worked across UCO Bank SOC, LIC, Reliance Nippon Life, and Kyndryl. Banking, insurance, healthcare - different worlds, same mission: keep IT secure and reliable. What I actually do: Manage Windows & macOS endpoints | Handle identity & access control | Keep security tight | Fix incidents before they escalate | Support infrastructure & DR operations Things I'm genuinely proud of: ✅ Locked down 3,000+ endpoints at UCO Bank using NAC ✅ Ran DC-DR drills and failover tests without breaking a sweat ✅ Managed Cisco, HP, Tejas networks for critical banking ops ✅ Kept WPP agencies (VML, GroupM, Ogilvy) running with solid SLA performance ✅ Secured enterprise devices with Kandji and Intune Where I'm headed: Honestly? I'm obsessed with AI, DevOps, and Agentic AI right now. My goal is to move into AI-focused roles - combining what I know about infrastructure with where tech is actually going. ✨ My approach: Adapt. Learn. Secure.

Location

Kolkata

Work experience

Information Technology Engineer at WPP, Sep 2025 - Present · 9 mos, Kolkata, West Bengal, India, IT Engineer @ WPP | Supporting Creative Operations Across INDIA Azure Intune Admin | Endpoint & Infra Management | Compliance & Security I work in IT operations at WPP. Troubleshoot and resolve 15–20 complex IT issues daily across Windows, macOS, and Linux, frequently addressingnovel problems without predefined SOPs. Plan and coordinate IT infrastructure change management activities, minimizing business disruption and ensuringprecise documentation. Act as primary escalation point for critical P1/P2 incidents, driving rapid resolution and maintaining clearstakeholder communications. Lead continuous improvement initiatives by analyzing recurring issues, developing knowledge base articles, andstreamlining support workflows. Automate repetitive tasks using PowerShell scripts to reduce manual workload and improve operational efficiency. Support and troubleshoot video conferencing platforms (Teams, Zoom, WebEx) and AV equipment to enableseamless enterprise collaboration. Manage user provisioning, license assignments, mailbox configurations, and permissions via Microsoft Entra ID and M365 Admin Center. Monitor Azure and M365 environments, respond to system alerts, and troubleshoot VM, storage, and VPN issues. Train and mentor new team members on troubleshooting, escalation procedures, and ITIL best practices. Collaborate with cross-functional teams and vendors to deliver IT projects and infrastructure improvements.

IT Analyst at Kyndryl, Jan 2025 - Aug 2025 · 8 mos, Kolkata, West Bengal, India, 💼 IT Analyst Onsite at Kyndryl – Supporting WPP India (VML, GroupM, Ogilvy) 📍 Kolkata, India As an IT Analyst supporting top creative agencies under WPP India, I deliver end-to-end IT support, secure device management, and identity/access control using modern enterprise tools like Kandji, Microsoft Intune, Microsoft Entra ID, and Okta. I work closely with client teams and backend IBM operations to ensure seamless IT experiences across locations. 🔧 Responsibilities & Achievements 🎫 Ticketing & SLA Management Handled daily incident/service requests via ServiceNow, ensuring SLA compliance, root cause analysis, and proper ticket closure. 💻 Endpoint & Device Management Managed Mac/Windows devices using Kandji and Intune, including patching, app deployment, compliance checks, and remote troubleshooting. 🔐 Identity & Access Control Provisioned users and managed access with Okta and Microsoft Entra ID, including SSO, MFA, group policies, and permissions. 🌐 Network & Azure Support Resolved LAN/WAN and Azure-integrated issues, supported policy deployments, and ensured smooth connectivity and access. 🤝 Client Collaboration Coordinated with teams across VML, GroupM, and Ogilvy, addressing escalations, gathering requirements, and aligning IT delivery with business needs. 📊 Reporting & Audits Conducted regular audits of open/closed tickets, generated performance reports, and recommended process improvements. 🛠️ Tech Stack Tools: Kandji, Microsoft Intune, Okta, Microsoft Entra ID, ServiceNow, Azure AD, Office 365 Skills: Endpoint Security, IAM, Ticket Management, Cloud Support, RCA, SLA Reporting

Associate Trainee Engineer at CMS IT Services, Nov 2022 - Jun 2024 · 1 yr 8 mos, Kolkata, West Bengal, India, 💼 Associate Trainee Engineer CMS IT Services Pvt Ltd – UCO Bank SOC Project (Network Engineer, Security Operations L1) 📍 Kolkata, India 🔐 Deployed Network Access Control (NAC) across 3,000+ switches, enhancing security and regulatory compliance. 📊 Monitored Ivanti logs and ARP tables to detect and respond to threats proactively. 🛡️ Configured Access Control Lists (ACLs), SNMP, and RADIUS for secure and role-based network access. 🌐 Managed Cisco, HP, and Tejas switches to ensure uninterrupted network connectivity across bank branches. 🏢 Provided support for Bangalore Data Center and Disaster Recovery (DR) site in Kolkata for critical banking operations. 🔁 Conducted DC-DR failover drills, software upgrades, and switchover testing to ensure system resilience. ⚙️ Worked with load balancing, cluster management, and server backup strategies. 💾 Executed system recovery, patch management, and rollback procedures for version control. 🔌 Managed rack setup, structured cabling, power usage optimization, and asset tracking. 📝 Prepared infrastructure upgrade plans and contributed to comprehensive technical documentation. 🖥️ Desktop Support Engineer LIC India, WBSEDCL, Reliance Nippo 📍 Kolkata, India 👨‍⚕️ Delivered L1/L2 support to end users for hardware issues, operating systems, and LAN/WAN connectivity problems. 🖨️ Installed and configured printers, Microsoft Outlook, and various backup tools to ensure smooth daily operations. 🏥 Maintained hospital IT infrastructure to support uninterrupted patient care and clinical workflows. 💽 Acted as a Backup Poll Engineer, helping ensure data recovery readiness and maintaining backup system reliability.

Education

Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT