---
title: "Avnish kumar - Business Head in Bengaluru | Tal"
description: "Meet Avnish kumar, Assistant Vice President Z Hotels|| Customer experience | Revenue Management | Hotel Launch and Activation| Facility Management | Procurement | based in Bengaluru. AI stack includes claude."
image: "https://tal.club/meet/avnish-kumar-6/share-image"
---

# Avnish kumar on Tal

## Headline

Assistant Vice President Z Hotels\|\| Customer experience \| Revenue Management \| Hotel Launch and Activation\| Facility Management \| Procurement \|

## About

Extensive expertise in facility management and hospitality operations, including managing 72,000 beds across 17 cities and overseeing operations of 3 premium hotels with a ₹46 Crore annual turnover\. Proven ability to implement strategic planning, resource optimization, and team leadership to ensure operational excellence and top\-tier customer satisfaction\. Seeking to leverage expertise to excel as Director of Operations within a Facilities Services environment\. Proven ability to implement innovative solutions, enhance efficiency, elevate service quality, and drive profitability\. Passionate about fostering a culture of continuous improvement and exceeding organizational goals in dynamic, fast\-paced settings\. \* Managed facility operations across multiple cities, including residential, educational, and commercial properties\. \* Oversaw large teams, optimizing resource allocation and ensuring smooth daily operations\. \* Developed and implemented cost\-effective solutions to improve service quality and operational efficiency\. \* Collaborated with customers to define quality standards and ensure satisfaction\. \* Directed pre\-opening and ongoing quality assurance procedures for properties in a fast\-paced environment\. \* Managed budgets, negotiated with vendors, and maintained financial accountability for large\-scale projects\.

## Location

Bengaluru

## AI stack

claude

## Work experience

Business Head at Z Hotels, Jun 2024 \- Present · 2 yrs 5 mos, Bengaluru, Built the hotel operations vertical from the ground up; own end\-to\-end P&L, portfolio expansion, pre\-opening launches, and technology\-led standardization across a growing multi\-city portfolio\. Leading the operations and growth of Hotel\-Z properties with an annual turnover of ₹75 Crore and consistently high guest satisfaction, achieving a 90\+ NPS score\. Focused on elevating guest experiences, streamlining operations, and fostering a culture of excellence within our teams\." End\-to\-End Facility Management: Successfully overseeing facility operations with a yearly turnover of ₹350 crores, ensuring efficiency and operational excellence\. Cost Reduction of 22%: Implemented strategic initiatives and streamlined processes, leading to an impressive 22% reduction in operational costs across all verticals\. Procurement Excellence: Spearheaded procurement strategies, optimizing resources and improving vendor partnerships, resulting in substantial cost savings without compromising quality\. Hotel Launch & Growth: Successfully launched and now oversees the operations of two hotels, driving a combined yearly revenue of ₹75 crores\. End\-to\-End Hotel Management: Managed the entire lifecycle from the initial launch to full\-scale operations, ensuring seamless day\-to\-day functioning and superior guest experiences\.

Director of Facilities at Zolo, Jul 2023 \- Jun 2024 · 1 yr, Bengaluru, End\-to\-End Facility Management: Successfully overseeing facility operations with a yearly turnover of ₹350 crores, ensuring efficiency and operational excellence\. Cost Reduction of 22%: Implemented strategic initiatives and streamlined processes, leading to an impressive 22% reduction in operational costs across all verticals\. Procurement Excellence: Spearheaded procurement strategies, optimizing resources and improving vendor partnerships, resulting in substantial cost savings without compromising quality\. Hotel Launch & Growth: Successfully launched and now oversees the operations of two hotels, driving a combined yearly revenue of ₹75 crores\. End\-to\-End Hotel Management: Managed the entire lifecycle from the initial launch to full\-scale operations, ensuring seamless day\-to\-day functioning and superior guest experiences\. Highest NPS in Hospitality: Consistently achieved NPS scores ranging from 8 to 10, reflecting exceptional guest satisfaction and loyalty\. Innovation & Sustainability: Introduced innovative operational solutions while embedding sustainability practices across all projects\. Operational Scalability: Designed scalable operational models, positioning the organization for future growth and success\. Leadership & Vision: Continues to inspire and lead cross\-functional teams with a clear focus on operational efficiency, customer satisfaction, and strategic growth\.

Associate Director Facilities at Zolo, Aug 2022 \- Jul 2023 · 1 yr, Bengaluru, Karnataka, India

Senior Manager Quality at Zolo, Jul 2019 \- Aug 2022 · 3 yrs 2 mos, Bengaluru, Karnataka, India

Pre\-Launch Housekeeper at OYO, Nov 2017 \- Jul 2019 · 1 yr 9 mos, Bengaluru, Chennai, Hyderabad, Staff Motivation & Workplace Culture: Implement methods to keep staff motivated, creating a lively yet professional atmosphere that encourages productivity and teamwork\. Citywide Property Management: Oversee services across assigned properties within the city, using best business practices to manage operations and reduce costs effectively\. Budget Management: Develop and manage budgets for various operational needs, comparing costs for services and goods to choose the best options for the properties\. Hotel Maintenance Oversight: Manage hotel maintenance by coordinating repairs or contracting necessary services, ensuring smooth operations and timely upkeep\. Snag Reporting & Maintenance Planning: Track property maintenance and prepare detailed snag reports, anticipating both short\-term and long\-term improvements\. Achieving NPS Targets: Consistently meet or exceed monthly Net Promoter Score \(NPS\) targets set by the corporate team, driving guest satisfaction and loyalty\. Emergency Response: Efficiently handle emergency situations or urgent issues during shift hours, ensuring prompt resolution\. Health & Safety Compliance: Manage the upkeep of equipment and supplies, ensuring compliance with health and safety standards at all times\. Housekeeping Team Development: Provide training, support, and guidance to the housekeeping team, ensuring work meets the hotel’s high standards and taking corrective action when necessary\.

Quality Auditor at OYO, Nov 2017 \- Sep 2018 · 11 mos, Hyderabad, Quality audit and Training

Accommodation supervisor at Four Points by Sheraton, Oct 2016 \- Oct 2017 · 1 yr 1 mo, Bengaluru Area, India, Has an eye for detail and can effectively deal with guests, other departments, and housekeeping staff\. Quality Assurance: Conduct regular quality audits, evaluate staff performance, and assess hotel services based on a detailed audit checklist, providing ratings for continuous improvement\. BOQ Development: Create bills of quantities \(BOQs\) that are aligned with the organization’s brand standards, ensuring consistency and cost control\.

Housekeeping Supervisor at Four Points by Sheraton, Oct 2016 \- Oct 2017 · 1 yr 1 mo, Managed housekeeping operations and staff training while optimizing expenses against budget targets\.

## Education

bachelor of hotel managment and catering technlogy, hotel managment and catering, Lovely Professional University

10\+2, Mathematics, shyam nandan sahay college

[View the original profile](https://tal.club/meet/avnish-kumar-6)

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