Headline

Assistant Vice President Z Hotels|| Customer experience | Revenue Management | Hotel Launch and Activation| Facility Management | Procurement |

About

Extensive expertise in facility management and hospitality operations, including managing 72,000 beds across 17 cities and overseeing operations of 3 premium hotels with a ₹46 Crore annual turnover. Proven ability to implement strategic planning, resource optimization, and team leadership to ensure operational excellence and top-tier customer satisfaction. Seeking to leverage expertise to excel as Director of Operations within a Facilities Services environment. Proven ability to implement innovative solutions, enhance efficiency, elevate service quality, and drive profitability. Passionate about fostering a culture of continuous improvement and exceeding organizational goals in dynamic, fast-paced settings. * Managed facility operations across multiple cities, including residential, educational, and commercial properties. * Oversaw large teams, optimizing resource allocation and ensuring smooth daily operations. * Developed and implemented cost-effective solutions to improve service quality and operational efficiency. * Collaborated with customers to define quality standards and ensure satisfaction. * Directed pre-opening and ongoing quality assurance procedures for properties in a fast-paced environment. * Managed budgets, negotiated with vendors, and maintained financial accountability for large-scale projects.

Location

Bengaluru

AI stack

claude

Work experience

Business Head at Z Hotels, Jun 2024 - Present · 2 yrs 5 mos, Bengaluru, Built the hotel operations vertical from the ground up; own end-to-end P&L, portfolio expansion, pre-opening launches, and technology-led standardization across a growing multi-city portfolio. Leading the operations and growth of Hotel-Z properties with an annual turnover of ₹75 Crore and consistently high guest satisfaction, achieving a 90+ NPS score. Focused on elevating guest experiences, streamlining operations, and fostering a culture of excellence within our teams." End-to-End Facility Management: Successfully overseeing facility operations with a yearly turnover of ₹350 crores, ensuring efficiency and operational excellence. Cost Reduction of 22%: Implemented strategic initiatives and streamlined processes, leading to an impressive 22% reduction in operational costs across all verticals. Procurement Excellence: Spearheaded procurement strategies, optimizing resources and improving vendor partnerships, resulting in substantial cost savings without compromising quality. Hotel Launch & Growth: Successfully launched and now oversees the operations of two hotels, driving a combined yearly revenue of ₹75 crores. End-to-End Hotel Management: Managed the entire lifecycle from the initial launch to full-scale operations, ensuring seamless day-to-day functioning and superior guest experiences.

Director of Facilities at Zolo, Jul 2023 - Jun 2024 · 1 yr, Bengaluru, End-to-End Facility Management: Successfully overseeing facility operations with a yearly turnover of ₹350 crores, ensuring efficiency and operational excellence. Cost Reduction of 22%: Implemented strategic initiatives and streamlined processes, leading to an impressive 22% reduction in operational costs across all verticals. Procurement Excellence: Spearheaded procurement strategies, optimizing resources and improving vendor partnerships, resulting in substantial cost savings without compromising quality. Hotel Launch & Growth: Successfully launched and now oversees the operations of two hotels, driving a combined yearly revenue of ₹75 crores. End-to-End Hotel Management: Managed the entire lifecycle from the initial launch to full-scale operations, ensuring seamless day-to-day functioning and superior guest experiences. Highest NPS in Hospitality: Consistently achieved NPS scores ranging from 8 to 10, reflecting exceptional guest satisfaction and loyalty. Innovation & Sustainability: Introduced innovative operational solutions while embedding sustainability practices across all projects. Operational Scalability: Designed scalable operational models, positioning the organization for future growth and success. Leadership & Vision: Continues to inspire and lead cross-functional teams with a clear focus on operational efficiency, customer satisfaction, and strategic growth.

Associate Director Facilities at Zolo, Aug 2022 - Jul 2023 · 1 yr, Bengaluru, Karnataka, India

Senior Manager Quality at Zolo, Jul 2019 - Aug 2022 · 3 yrs 2 mos, Bengaluru, Karnataka, India

Pre-Launch Housekeeper at OYO, Nov 2017 - Jul 2019 · 1 yr 9 mos, Bengaluru, Chennai, Hyderabad, Staff Motivation & Workplace Culture: Implement methods to keep staff motivated, creating a lively yet professional atmosphere that encourages productivity and teamwork. Citywide Property Management: Oversee services across assigned properties within the city, using best business practices to manage operations and reduce costs effectively. Budget Management: Develop and manage budgets for various operational needs, comparing costs for services and goods to choose the best options for the properties. Hotel Maintenance Oversight: Manage hotel maintenance by coordinating repairs or contracting necessary services, ensuring smooth operations and timely upkeep. Snag Reporting & Maintenance Planning: Track property maintenance and prepare detailed snag reports, anticipating both short-term and long-term improvements. Achieving NPS Targets: Consistently meet or exceed monthly Net Promoter Score (NPS) targets set by the corporate team, driving guest satisfaction and loyalty. Emergency Response: Efficiently handle emergency situations or urgent issues during shift hours, ensuring prompt resolution. Health & Safety Compliance: Manage the upkeep of equipment and supplies, ensuring compliance with health and safety standards at all times. Housekeeping Team Development: Provide training, support, and guidance to the housekeeping team, ensuring work meets the hotel’s high standards and taking corrective action when necessary.

Quality Auditor at OYO, Nov 2017 - Sep 2018 · 11 mos, Hyderabad, Quality audit and Training

Accommodation supervisor at Four Points by Sheraton, Oct 2016 - Oct 2017 · 1 yr 1 mo, Bengaluru Area, India, Has an eye for detail and can effectively deal with guests, other departments, and housekeeping staff. Quality Assurance: Conduct regular quality audits, evaluate staff performance, and assess hotel services based on a detailed audit checklist, providing ratings for continuous improvement. BOQ Development: Create bills of quantities (BOQs) that are aligned with the organization’s brand standards, ensuring consistency and cost control.

Housekeeping Supervisor at Four Points by Sheraton, Oct 2016 - Oct 2017 · 1 yr 1 mo, Managed housekeeping operations and staff training while optimizing expenses against budget targets.

Education

bachelor of hotel managment and catering technlogy, hotel managment and catering, Lovely Professional University

10+2, Mathematics, shyam nandan sahay college