Headline

Leader, Site Reliability Engineering at Cisco Systems | Ex-IpInfusion

Location

Bengaluru

AI stack

cursor

github copilot

ollama

openai

Work experience

Leader, Engineering at Cisco, Dec 2021 - Present · 4 yrs 6 mos, Bengaluru, Karnataka, India

Software Engineer at Cisco, Apr 2012 - Dec 2021 · 9 yrs 9 mos, Bangalore, - 9+ years of experience in design, implementation and global operations support for Webex Cloud infrastructure. - Efficient in independently handling large installations and upgradation. - Lead various cluster build/cutover/migration projects across continents from scratch and worked with various teams to drive it to completion - Have automated various RPM based(yum) and Puppet based deployments. - Work with cross functional teams for troubleshooting and providing root cause analysis for each service impacting incident with all possible corrective actions for improvement. - Troubleshooting to identify and resolve customer issues related to WebEx Meetings Suite. - Work directly with Engineering & Product management teams for continuous enhancements and for troubleshooting. - Participate in product design discussions and make recommendations. - Prepare Run books and provide training to support teams. - Responsible to maintain 24/7 service to customers and reduce mean time to detect(MTTD) & mean time to recover (MTTR) in case of service interruption thereby meeting the SLA. - Experience with Cloud Ops tools like Remedy 7 (ticketing tool), MCT, BMC Pro active & Entuity (device level Monitoring, switch/server/port), home grown customer simulator (synthetic transactions). - Experience in deploying Docker containers and images. - Have basic knowledge of Data center virtualization(VMware), Application deliver controllers like Citrix Netscaler, Hadoop, Logstash, puppet. - Experience with enterprise analytics monitoring solutions (e.g., New Relic, Circonus) - Experience in network monitoring solutions (e.g. Thousand eyes, Gomez) - Specialties: SAAS, Cloud Operations, Service Engineering / Dev Ops, Enterprise Architecture.

Associate Software Engineer at IP Infusion, Jul 2011 - Apr 2012 · 10 mos, Greater Bengaluru Area, - Worked in protocol development of a stack called ZebOS. - Developed APIs for Bi-directional forwarding detection(BFD) protocol.

Marketing Intern at JustGRE, Jul 2010 - Jun 2011 · 1 yr, Coimbatore, - Devised a plan for marketing JustGRE in hiring Campus Ambassadors. - Interviewed and recruited 100+ Campus Ambassadors across colleges in India.

Education

B. Tech, Information Technology, amrita school of engineering

XII (ISC), Maths, Physics, Chemistry and Computer Science, Lakshmi School