Headline

Learning And Development | Change Management | Knowledge management | LMS Management | Document Analyst

About

As an L&D Specialist , coordinate onboarding programs for new hires, monitor training progress, resolve operational roadblocks, and ensure compliance with internal standards. I also manage high-volume customer inquiries, investigate account-related concerns, and maintain service levels aligned with SLA targets. This experience has strengthened my ability to balance operational efficiency with customer satisfaction.

Location

Hyderabad

AI stack

claude

cursor

gemini

ChatGPT

Work experience

Learning And Development Specialist at Coinbase, Jul 2024 - Apr 2026 · 1 yr 10 mos, Hyderabad

Customer Support Analyst at Teleperformance Pvt Ltd (Client: Coinbase), Feb 2022 - Jun 2024 · 2 yrs 5 mos, Hyderabad, Designed and updated process documentation and knowledge articles. Assisted in training new hires and conducting refresher sessions. Improved content accuracy and accessibility for support teams. Worked cross-functionally to identify learning gaps and content improvements. Provided chat and email support for global customers, resolving product and service-related issues. Investigated complex customer problems and delivered effective solutions. Maintained high levels of service quality while adhering to operational processes. Managed customer communications from initial contact to final resolution. Escalated high-priority cases to appropriate internal teams when required.

Immigration Consultant at Eminence Immigration Consultancy, Jan 2021 - May 2021 · 5 mos, Hyderabad, Telangana, India, Consulted with clients regarding immigration requirements and eligibility. Handled customer queries through calls, email, and in-person consultations. Conducted follow-ups to maintain client engagement and satisfaction.

Business Consultant at USM Infrastructure Pvt Ltd, Jan 2016 - Jun 2020 · 4 yrs 6 mos, Managed operational workflows, logistics coordination, and vendor management. Generated new business opportunities and managed client relationships. Led onboarding processes for new customers and ensured service delivery compliance. Coordinated with suppliers, transport partners, and internal teams to ensure efficient operations. Managed logistics planning and supported teams in achieving operational targets including 300+ monthly deliveries.

Education

SLC INSTITUTE OF ENGENEERING AND TECHNOLOGY

Bachelor of Science (BSc), Computer Science, AECS