Avinash Kumar
CloudOps & DevOps Engineer | 10+ Yrs | AWS | Docker | Kubernetes | Jenkins | Terraform | Ansible | Git | GitHub | CI/CD | PowerShell
Greater Bengaluru Area
10+ years of work experience
Jul 20233 yrs 4 mosPresent
Bengaluru
•Managed Windows servers on AWS and Nutanix, including server configuration, patching, upgrades, and maintenance.
•Installed, upgraded, and troubleshot Esko SaaS applications (Automation Engine, WebCenter, MediaBeacon, ArtiosCAD).
•Managed AWS resources including EC2, S3, RDS, EBS, Route 53, and SSL certificate renewals.
•Configured IIS, Tomcat, JBoss, MSSQL, and Active Directory, while monitoring infrastructure using Site24x7.
•Automated routine tasks using PowerShell and collaborated with development teams for application deployments and production support.
•Hands-on experience with Git, GitHub, Jenkins, Docker, Kubernetes, Terraform, and Ansible, supporting CI/CD and infrastructure automation.
•Familiar with cloud platforms including AWS, with foundational knowledge of Azure and Google Cloud Platform (GCP).
Sep 20211 yr 11 mosJul 2023
Bengaluru
•Monitored servers, applications, and network infrastructure using Site24x7, Nagios, PagerDuty, AppDynamics, and Jira Service Desk.
•Provided 24×7 monitoring and incident management across Windows and Linux environments.
•Troubleshot server and application issues to minimize downtime and maintain SLA compliance.
•Performed Windows patching, firmware upgrades, and preventive maintenance.
•Managed incidents, service requests, and changes using ServiceNow and Jira.
•Maintained SOPs, runbooks, and operational documentation.
•Prepared and shared monthly SaaS uptime/downtime reports with customers.
May 20192 yrsApr 2021
Greater Bengaluru Area
· Providing on-site L1 & L2 support for workstation & Networking devices.
· Providing data center support.
· Working on Service-Now for ticket handling.
· LAN and Network Installation, configuration and troubleshooting.
· Installation and configuration of Cisco routers.
· Installation and configuration of Cisco switches.
· Switching technologies include: VLAN, STP, TRUNKING, VTP.
· Implementing Inter-VLAN Routing on Layer2 & Layer3 switches.
· Upgrading IOS using TFTP Server & Password Recovery.
· Enabling VLAN and Port security.
Oct 20171 yr 8 mosMay 2019
Greater Bengaluru Area
· Infrastructure technical support.
· Remote desktop support
· International & Domestic call support, Chat support, Mail Support, Remote Support.
· Troubleshooting in WAN And LAN problems as per SLA.
· Investigating and resolve all system & network problems on site.
· Install configuration & administering Network printer.
· Configuring profiles and policies for users & Resolve OS Related Issue.
· Installations & Configuration of Devices & Testing.
· Checking all compliance related issue.
· Handle floor and help user to resolve all Desktop related issue.
Apr 20151 yr 5 mosAug 2016
Pune/Pimpri-Chinchwad Area
Providing on-site L1 support for workstation & Escalation.
• PC imaging and software installation
• Worked on incident management
• MS Outlook configuration, Outlook backup & restore and troubleshooting
• Resolving Networks Problem and troubleshooting of LAN Connectivity issues.
• Installing and Troubleshooting New Hardware Devices and Drivers
• Installing and maintaining antivirus.
• Printer installation and troubleshooting
• Antivirus update & virus protection
Avinash’s AI Stack
Education
Bachelor's degree
Modern Education Society's College of Engineering, Pune
20113 yrs2014
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