Headline

Enterprise Success Manager | Enterprise Partner Enablement | CXO Stakeholder Management | SaaS Delivery, Revenue Portfolio Ownership, Adoption & Value | $1M Revenue Portfolio | $6M+ in SAAS and $4M+ of Human effort saved

About

Strategic Customer Partner with 8 plus years of experience helping enterprise organizations maximize the value of SaaS investments through strategic consulting, enterprise account management, and customer success. I thrive at the intersection of business strategy, technology, and customer outcomes, partnering with executive stakeholders to solve complex challenges, accelerate adoption, and drive long-term growth. Throughout my career, I have managed enterprise customer portfolios, led complex SaaS implementations, negotiated commercial agreements, and delivered measurable business outcomes. My experience spans onboarding, implementation, adoption, renewals, executive stakeholder management, value realization, and cross-functional leadership across Product, Engineering, Finance, Procurement, Legal, and Customer Success teams. Some highlights include: • Managed enterprise portfolios contributing 26% of company revenue • Currently own a 160K ARR book of business. • Delivered more than 6M in realized customer savings while driving operational efficiencies and measurable business value. • Led enterprise implementations involving billing, pricing, procurement, contract lifecycle management, ERP, and workflow automation platforms. • Built trusted executive relationships that resulted in customer advocacy, LinkedIn recommendations, G2 reviews, and long-term strategic partnerships. I enjoy turning complex customer challenges into measurable business outcomes by combining consultative problem-solving, commercial acumen, program leadership, and deep customer ownership. My goal is to become the trusted partner customers rely on to achieve meaningful business transformation, not just software adoption. I am passionate about Enterprise Account Management, Strategic Customer Partnerships, Customer Success, and helping organizations unlock lasting value from technology.

Location

Bengaluru

AI stack

claude code

gemini

grok

notebooklm

openai

ChatGPT

Work experience

Enterprise Account Manager/ Client Partner at Zenskar, Mar 2026 - Aug 2026 · 6 mos, Bengaluru, Karnataka, India, An A.I. Native Product Company specialising in the business of Invoice generation and revenue automation 1. Owned a $160K ARR portfolio across strategic enterprise customers, partnering with finance leaders and CXOs to drive onboarding, adoption, value realization, and long-term customer success. 2. Directed enterprise implementation and transformation programs spanning billing, pricing, invoicing, revenue automation, and executive dashboards, accelerating customer time-to-value through structured program governance. 3. Partnered with product and engineering teams to optimize implementation workflows, reducing turnaround time by 2 days while improving delivery predictability and customer experience. 4. Orchestrated cross-functional teams across product, engineering, finance, and delivery to manage risks, dependencies, executive escalations, and successful delivery of complex enterprise initiatives. 5. Established executive governance and project management frameworks through milestone tracking, stakeholder communication, dependency management, and risk mitigation, improving CSAT from 3.3/5.0 to 4.0/5.0. 6. Earned two LinkedIn recommendations from enterprise customers within six months by building executive trust through proactive communication, ownership, and consistent delivery of measurable business outcomes.

Engagement Manager - Lead Procurement Business Partner at Spendflo, Mar 2024 - Jan 2026 · 1 yr 11 mos, Bengaluru, Karnataka, India, 1. Led partner-led delivery for a $1M portfolio (26% revenue), serving as delivery partner/first escalation point with strategic thinking to align on business outcomes. 2. Enabled partners/teams through negotiation playbooks, SOPs, governance, and training, demonstrating team leadership and continuous improvement while managing a team of 4 people. 3. Owned post-go-live engagement: Cadences, adoption tracking (variable pay-linked), SLAs, QBRs/MBRs, feedback loops - driving change management and CSAT 4.4/5. 4. Applied strong analytical/problem-solving to optimize processes; used delivery management frameworks (Scrum/Agile) for TAT reduction (6 →1.5 days) and productivity +25%. 5. Managed stakeholder relationships with CXOs; facilitated excellent communication in renewals/upsells (e.g., 12% upsell on major renewal). 6. Achieved a total of $6M in savings through strategic cost-reduction initiatives, resource optimization, and SaaS price management over 2 years. 7. Implemented procurement process enhancements leading to a 15% efficiency gain through new PO module and improved workflows. 8.Led the implementation of three key modules - NetSuite, Linksquare, and Coupa - as a full-time functional consultant.

Assistant Manager Buyer - North America at Spendflo, Apr 2023 - Mar 2024 · 1 yr, Bengaluru, Karnataka, India, I played a pivotal role in helping business leaders, particularly CFOs, optimize their SaaS spending. 1. By leveraging benchmark data and platform capabilities, increased SaaS budget efficiency by 15% by utilizing unique benchmark data in cost optimization strategies, enabling up to 30% client savings on expenditures. 2. Consistently surpassed quarterly savings targets by achieving 110% over six quarters.. Exceeding Savings Targets Quarterly: Q1 Target: $150,000 - Achieved: $154,000 Q2 Target: $250,000 - Achieved: $256,000 Q3 Target: $315,000 - Achieved: $345,000 Q4 Target: $320,000 - Achieved - $350,000 3. Managed procurement processes for an M&A client, facilitating $1.8 million in savings. Handling M&A Clients and Complex Negotiations: Successfully managed procurement processes for M&A clients, demonstrating a strong ability to navigate complex negotiations involving multiple stakeholders. My expertise in vendor management ensured optimal outcomes that met both client and business objectives. 4. Enhanced client experience as the lead buyer, improving CSAT from expected churn to 4.5/5. Client Sentiment: Transformed underperforming accounts into success stories by delivering exceptional service, resulting in significantly improved client sentiment. My efforts were recognized, which led to stronger client relationships and enhanced trust in our services. 5. Boosted account performance by $50,000, resulting in 5 client testimonials including a video. Recognition and Appreciation: Received multiple accolades, client appreciation emails, vendor appreciation emails, and several internal kudos for my dedication and high-quality work.

Senior Consultant at Capgemini Invent, Feb 2022 - Apr 2023 · 1 yr 3 mos, Bengaluru, Karnataka, India, As a Senior Management Consultant in ESG, my role was to drive strategic initiatives that align with sustainability goals while delivering tangible business outcomes. 1. Increased ESG service engagement by 10% by crafting compelling client narratives that resonated with target stakeholders. 2. Led RFX response process, boosting win rates by 10% through targeted proposal strategies and cross-functional coordination. 3. Conducted competitive analysis for a European Bank on ESG metrics - EPC and GDPR compliance. Provided strategic insights towards achieving net-zero goals. 4. Engaged with a European Bank for analysis of Energy Performance Certificates. Notable Projects: >> Power Sector Alignment Indicator for a European Bank: - Conducted an in-depth competitive analysis of 12 major banking institutions, assessing their performance on key ESG metrics, such as CO2 emission intensity, sectoral policies, partnerships, and internal initiatives. - Provided the client with actionable insights that informed their strategic decisions towards achieving their net-zero goals, positioning them as a leader in sustainable finance. >>EPC Impact Analysis: - Engaged with a European Bank to analyze the impact areas of Energy Performance Certificates (EPC) and their implications for strategic decision-making. - Delivered insights on how EPCs could serve as a differentiator in selecting locations based on various demographic and environmental factors, enhancing the client's strategic planning capabilities.

Senior Business Analyst at Cognizant, Sep 2021 - Feb 2022 · 6 mos, Hyderabad, Telangana, India

Business Analyst - Pre Sales at Cognizant, Jul 2018 - Sep 2021 · 3 yrs 3 mos, Greater Hyderabad Area, Project Manager (TM) • Act as POC during the development phase, focusing on conflict resolution & problem solving by deeply understanding the client infrastructure and the product being implemented. • Manage customer relations (CXO level) through regular connects with the client and the vendor by liaising with the business and the tech on both sides by tracing the project plan, deliverables milestones and special requests by getting relevant approvals for seamless project execution Act as the first level of escalation Senior BA (TM) & BA (TL) • Drove successful client engagements with commercial modeling and bid management, increasing the win rate by 20%. • Participated in client meetings with solution presentations, worked on deals between $180k to $11.9 mill revenue yearly. • Optimized project performance and supported cost management initiatives, enhancing the efficiency by 7% and saving $180K in cost. • Facilitated solution presentations in client meetings for contracts ranging from $180K to $11.9M, supporting revenue growth across 35 accounts. • Enhanced project efficiency by 7% and reduced costs by $180K through optimized performance and cost management initiatives across 17 projects.

Sales Executive at OYO, Jul 2017 - Aug 2017 · 2 mos, Institute For Financial Management and Research, Chitoor, AP, LIVE PROJECT OYO (21st July 2017 – 21st August 2017) Roles – Sales executive • Engaged in enhancing the customer base of OYO by providing them with new customers from our sources • Responsible for engaging in B2B and B2C sales

Education

Master of Business Administration (M.B.A.), Marketing and Strategy Majors, IFMR Graduate School of Business - Krea University

Bachelor of Technology - BTech, Mechanical Engineering, SRM Institute of Science and Technology (SRMIST)