Headline

Business Operations & Team Leadership | MBA Aspirant | Ex- Unit Head at NoBroker.

About

Management professional with proven experience in team leadership, sales operations, and client relationship management. Former Unit Head at NoBroker, now pursuing MBA in Business Analytics to build expertise in data-driven decision-making. Open to opportunities in business management and leadership roles.

Location

Ghaziabad

Work experience

Unit Head at NoBroker.com, Nov 2024 - Aug 2025 · 10 mos, Currently leading a team focused on delivering seamless customer journeys in real estate and relocation services. My role involves managing team performance, client satisfaction, and overall service excellence. Key Responsibilities: - Supervising customer service teams and daily operations - Managing escalations and ensuring high NPS (Net Promoter Score) - Training and mentoring relationship managers for quality performance - Coordinating across departments to ensure service delivery

Relationship Manager – Executive at NoBroker.com, Mar 2024 - Nov 2024 · 9 mos, Worked as a frontline executive helping customers through their property search, rental assistance, and relocation services. Built a strong foundation in customer handling and service flow optimization.

Marketing Intern at Unschool, Feb 2024 - Mar 2024 · 2 mos, India

Education

Master of Business Administration - MBA, Business analytics, Jaipuria Institute of Management, Indirapuram, Ghaziabad

Bachelor of Business Administration - BBA, Business Administration and Management, General, Dr. Virendra Swarup Institute of Computer Studies, Kanpur