Guest Services Associate | Courtyard by Marriott | Hospitality Industry
Agra, Uttar Pradesh, India
Agra, Uttar Pradesh, India
Hotel Management, Restaurant/Food Services Management
SRM IST Chennai
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With a degree in Hotel Management from SRM University, I have acquired the knowledge and skills to excel in the hospitality industry. I am passionate about creating memorable and positive experiences for guests, and I aspire to pursue a career in hotel management. During my four-month internship at Courtyard by Marriott, I worked with the front desk, housekeeping, and food and beverage teams, providing excellent guest services and relations. I handled reservations, check-ins, complaints, requests, and feedback, as well as coordinated with other departments and staff. I also assisted in the preparation, presentation, and delivery of food and beverages, ensuring quality and safety standards. I developed skills in communication, teamwork, problem-solving, and customer satisfaction, which are essential for the hospitality field. I contributed to the hotel's performance, reputation, and guest loyalty.
India
Internship Trainee at Courtyard by Marriott, Jun 2019 - Oct 2019 · 5 mos, Agra, Uttar Pradesh, India
Internship Trainee at Courtyard by Marriott, Jun 2019 - Oct 2019 · 5 mos, Agra, Uttar Pradesh, India
Hotel Management, Restaurant/Food Services Management, SRM IST Chennai