Headline

IT Support Engineer | Technical Troubleshooting | Remote Support |

About

Hello, I am Atul Kumar, an IT Support Technician with strong troubleshooting skills and hands-on experience in Windows systems, remote support, and customer service. I have completed my Bachelor of Science in Information Technology from Mumbai University. Currently working as a Technician at S D Computonix, I specialize in diagnosing software issues, resolving hardware problems, and providing remote technical assistance. Previously, I worked as a Troubleshooter providing inbound technical support and resolving antivirus, hardware, and system-related issues. I also have experience in data entry operations and customer handling, which strengthened my attention to detail and communication skills. I have practical knowledge of: • Windows & Basic MacOS troubleshooting • Remote Desktop Support • Virus removal & software installation • AWS Cloud (S3, EC2 – Practical Projects) • Python, HTML, CSS • Linux & Windows platforms I am currently pursuing AWS Cloud Practitioner certification and looking for opportunities in IT Support / Technical Support / Cloud Support roles.

Location

Mumbai

Work experience

IT Support Specialist at S.D.computronix, Mar 2023 - Feb 2026 · 3 yrs, India, Diagnose and repair Windows OS issues, provide software troubleshooting, remote technical support, and hardware diagnostics.

Troubleshooter at ANTONOV, Feb 2022 - Dec 2022 · 11 mos, Provided inbound technical support via calls Used remote access tools for system troubleshooting Assisted customers in antivirus installation and virus removal Resolved hardware and software issues step-by-step

Education

Bachelor's degree, Information Technology, Shaheed Dunichand T Kalani College of Education Site No 57 A Block Road Ulhasnagar Dist Thane

XII (Bihar Board), S D S Collage Chapra , Saran