Headline

Senior Program & Project Leader | Banking & Payments Transformation | Digital Strategy | Agile & Waterfall | Delivering Complex, High-Impact Initiatives

About

Strategic Program & Project Leader with 20+ years of success delivering mission-critical initiatives in Banking, Payments, and Digital Transformation across the U.S., Middle East, and global markets. Proven record in modernizing payment infrastructures, leading enterprise-wide transformations, and managing mergers, migrations, and core system upgrades. Adept at guiding cross-functional teams, optimizing vendor partnerships, and ensuring projects are delivered on time, within budget, and to the highest quality standards. Core Strengths: - Payments modernization - Global digital transformation programs - Core system replacements & migrations - Agile & Waterfall delivery leadership - Risk management & governance frameworks - Senior stakeholder engagement PMP & CSM certified

Location

Dallas-Fort Worth Metroplex

Work experience

Portfolio Manager , Senior Advisory at Fiserv, Feb 2022 - Present · 4 yrs 5 mos, Lead a portfolio of strategic programs for major U.S. banks, delivering innovative banking and payment solutions that align with client growth strategies. Highlights: - Delivered Wire System Migration & Upgrade, improving speed, reliability, and compliance - Implemented Zelle for instant payments, advancing digital-first banking goals - Overhauled Teller Systems to cut transaction times and operational risks - Launched CardHub for enhanced customer card management - Led PCI Compliance initiative to mitigate regulatory risk

Financial Services Consulting Manager - Digital and Payment Services at NTT DATA Services, May 2020 - Present · 6 yrs 2 mos, Atlanta, Georgia, United States, Directed large-scale digital migration and merger integration for a top-6 U.S. bank. Highlights: - Migrated high-net-worth clients to advanced digital platforms - Consolidated multiple systems post-merger, enabling a seamless client experience - Minimized scope creep and risk while delivering scalable, future-ready solutions

Senior Project Manager Digital Transformation (GTB) at First Abu Dhabi Bank (FAB), Sep 2017 - Mar 2020 · 2 yrs 7 mos, United Arab Emirates, Client : First Abu Dhabi Bank Leading multiple medium to large-scale Digital Transformation projects and initiatives from initiation through post implementation. Providing overall direction for project requirements, priorities and deadlines as well as organizing, building and directing the activities of project teams to ensure quality and timeliness of project completion. • Identified and led opportunities in the online self-service channel and increased straight through processing • Migrated high volume activity from face-to-face contact in the branch network to Digital Touchpoints • Managed Multi Channels Digital Transformation Program • Migration of customers from legacy online banking platform to new state of the art channel • Paper Check transformation to Electronic Check Cashing solution (Remote Check Solution) • Migrating Customers to Legacy online banking to new Digital Platform • Manual Trade customers to FABonline portal (T1 Plus) • Leading Digital Innovation Projects – Automated channel onboarding workflow system • Deliver weekly progress updates to leadership • Lead business resources to deliver projects on time and with quality and maintaining Key Metrics • Partner closely with Product Managesr and Senior PMs as well as Technology to provide required support to achieve project goals

Senior Project Manager Vice President Corporate Banking at SunTrust, Mar 2014 - Aug 2017 · 3 yrs 6 mos, Atlanta, Georgia, • Define and develop program scope, objectives, detailed plans, budgets and metrics for large projects and/or portions of focused integration projects from contract initiation through to final acceptance. • Develop forecasts and propose responses to variances and trends with the project, including change order and risk management. • Track program/project against its schedule, budget and against phase review objectives and report status to the sponsoring line of business using Primavera and MS Project. • Maintain coordination with PMO reporting. • Manage end to end projects with cross functional and cross geographical teams by using Waterfall and Agile project methodologies • Coordinate/execute User Acceptance Test ensuring alignment with concerned/impacted departments • Identify and work with 3rd party vendors to define a complete delivery solution and identify shortfalls and mitigations as necessary that includes ) designing an implementation solution, assess cost, plan project and secure biz alignment. • Manage, coach and supervise the Software Development team in the execution of all Software Development activities for Enterprise Content Management • Responsible for all global initiatives relating to current and new enterprise applications in the portfolio, and may be required to take a hands-on approach for the larger and more complex projects.

Senior Project Manager Vice President Capital Markets at Regions Bank, Mar 2012 - Sep 2015 · 3 yrs 7 mos, Atlanta, Georgia, • Managing complex Programs for Business Services (Commercial & Capital Markets) Managed credit card role out and integration from MBNA to Regions in-house • Managing external vendors and Stake Holders • Proactively manage risk and evaluate overall project performance to meet defined objectives. • Successful experience working with large, diverse and contentious stakeholder groups • Leading processes to develop business cases and program charters • Experienced at effective creation and engagement of the program governance structure • Leading senior management through change including gaining positive engagement of senior executives, where appropriate, in program implementation • Experienced at developing risk and issue management frameworks to aggregate overall program risk and issue status for executive reporting • Leading processes to develop business cases and program charters • Leading senior management through change including gaining positive engagement of senior executives, where appropriate, in program implementation

Education

accounting, CERTIFICATION IN FUNDAMENTALS OF ACCOUNTING, Kennesaw State University

PROJECT MANAGEMENT PROFESSIONAL COMPLETION CERTIFICATE, Project Management, Project Management Training Institute (PMTI)