Athul Sivadas on Tal
Headline
Associate Director | Customer Experience & Customer Success | CX Transformation | AI & Automation | Scaling High-Performance Customer Organizations
About
Over the last 7+ years, I have built and scaled customer-facing functions across Customer Support, Customer Success, and Operations. My experience spans leading high-performing teams, designing scalable processes, implementing automation and AI-led solutions, and partnering with cross-functional stakeholders to continuously improve customer outcomes. Currently, I lead Customer Delight at Bolt.Earth, where I oversee Customer Support and Customer Success functions, manage strategic enterprise relationships, and work closely with Product, Technology, and Operations teams to ensure customer feedback translates into meaningful business improvements. As part of the leadership team, I help shape customer experience strategy through data-driven insights, operational excellence, and a strong focus on customer-centric decision-making. Throughout my career, I have been passionate about solving complex operational challenges, building scalable systems, and creating environments where both customers and teams can succeed. Whether it is driving process transformation, implementing self-service and AI-powered solutions, optimizing customer journeys, or developing future leaders, my focus has always been on creating sustainable impact. I believe customer experience is one of the strongest competitive advantages a business can have. When done right, it drives retention, advocacy, operational efficiency, and long-term growth!
AI stack
claude
elevenlabs
gemini
mcp
notion
ChatGPT
Work experience
Associate Director - Customer Delight at Bolt.Earth, Apr 2026 - Present · 8 mos, Hybrid
Senior Manager - CRM at Bolt.Earth, Jul 2024 - Mar 2026 · 1 yr 9 mos, On-site
Manager - Customer Success at FloBiz, May 2023 - Jul 2024 · 1 yr 3 mos, Bengaluru
Customer Support Team Lead at FloBiz, Apr 2022 - Apr 2023 · 1 yr 1 mo, India
Operations Team Lead at Alorica, Jan 2020 - Aug 2021 · 1 yr 8 mos, Bengaluru, Karnataka, India
Technical Support Specialist at GlowTouch Technologies, Jul 2018 - Dec 2019 · 1 yr 6 mos, India
Education
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering, Indian Institute of Engineers
